Avis (3 305)
Affiner
-
Par note
Great app and the support team are out of this world!!
Right, I see I am not the only one that has been hoodwinked by this "free" plan option. To further compound to the mysery of this, I am also being charged a 2nd month re-occuring, despite not even using the app? Could you please get in touch and sort this on your end coz it's just embarrsing for you guys...
-UPDATE-
25th July 2023
HI there, Dennis. I wanted to check if you are doing well. I also wanted to check if it was possible to reply back to our email conversation as I haven't heard back from you and it has been a while.
Thanks!
------------------------------------------
-UPDATE-
June 28th 2023
Hi again, Dennis! Thank you so much for connecting with me over a phone call. We really appreciate your taking the time and sharing your feedback. We apologize for all the misunderstanding and the inconvenience. However, we are glad that we were able to discuss this further with you and find a resolution.
I have followed up via email and I'll look forward to hearing back from you.
We greatly appreciate your continued support.
----------------------------------------------------
Hey there, Dennis! Thanks for sharing your feedback.
While I apologize for the inconvenience that has been caused, I wanted to let you know that my colleague reached out to you via email to explain this further.
It looks like your account started a 10-day trial for our Build plan. This was started on May 2nd. You upgraded from the Free plan to a trial of the paid Build plan at that time.
The Free plan and paid plans work differently.
After the 10-day free trial is activated, if the app is not uninstalled (considering you won't be using the app), the app must be uninstalled by the end of the 10-day trial period to avoid recurring monthly charges for paid app subscriptions.
However, since the app was not uninstalled until June 15, those recurring charges from Shopify occurred.
My team has shared further information in the email and they also tried to reach out to you via phone but were not able to connect with you.
I will be happy to assist you further if you can reply back to us.
Thanks!
Sweetan | Client Services
Shogun Page Builder
I am relatively new to this app. So far so good! The only thing I don't like is that I have to login to the app in order for my chat status to show "online."
Amazed at the quality of service here. I wrote in with a simple question and not only did they answer it - support identified a number of issues with my page that I didn't recognise, made videos showing me how to fix it, and also 'saved' the fixes so I could easily access and implement them myself. Very happy with the service and the customisability is much higher than Zipify.
Thank you! This review is so awesome and I am looking forward to passing this onto Jopeel and the rest of the company. We like to share positive reviews with the whole company to celebrate the positivity. Let us know if there is anything else that we can help you with!
Karl
Team Lead, Technical Support
Shogun is a game changer! Rather than having to go through my developers for every change, now I can put up professional landing pages in minutes. It's so easy and the pages automatically fit with the look and feel of my site. My testing and promotions are now so much easier to run. Highly recommend.
Great if you have an eye for design
The app is awesome, and the support staff is even better. They respond quickly and fix any issue.
Thanks!
Such a tremendous interface and very powerful. Great work. Support is also brilliant.
This app allowed our less skilled team members the ability to easily build custom landing pages and we received quick support responses when we needed them.
I used this app to create a simple landing page and found it very easy to use but was also incredibly happy with the speed and info provided when i contact support for help. Gives me great confidence to explore more of shoguns capabilities.