Avis (3 230)

Note globale
4,8
Nombre d’avis par note
  • 90 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
14 mai 2022

Amazing customer support, especially thank you to Rhys who singlehandedly helped me build out a landing page on a Saturday morning!

All Day Flavors
États-Unis
Environ une heure d’utilisation de l’application
Shogun Labs, Inc. a répondu 15 mai 2022

Thank you so much for leaving us a review.

I am happy to hear that Rhys could help and I'll be glad to share the feedback with him.

Please let us know if there's anything else we can help with in the future.

Sweetan | Team Lead | Support
Shogun Page Builder

17 décembre 2018

I was excited to use this for my product pages. Unfortunately, it doesn't seem to work with non-sectioned versions of Parallax. I left it installed and continued to manually code my page. Later, I deleted the app and my new product page is gone.

Primal 7
États-Unis
1 jour d’utilisation de l’application
Shogun Labs, Inc. a répondu 18 mars 2019

Hey Victor- Sorry to hear you had a negative experience with Shogun, but we can help! Shogun works with almost all themes, and it does work with the Parallax theme. We have reached out to you, but have not heard back in a while. Please email our technical support team so we can help get you sorted: support@getshogun.com. Looking forward to solving this with you. - Nick (Cofounder, Chief Product Officer)

Modifié le 23 mai 2017

I'm not happy with this app. Not recommend. But I appreciate support team from Shogun. Keep trying to make it best!

Myteescloset
États-Unis
1 jour d’utilisation de l’application
1 juillet 2023

the "free plan" doesn't actually allow you to do anything useful. more overpriced garbage.

babyfrog shop
États-Unis
1 jour d’utilisation de l’application
Shogun Labs, Inc. a répondu 2 juillet 2023

-UPDATE-
July 27, 2023
Hi again, Sarah!
I have been trying to get in touch with you and haven't heard back from you. I'd be happy to assist you further if you could reply back to the email thread or help me with a phone number that I can use to get in touch with you.
Thanks!
-----------------------------------
-UPDATE-
July 3, 2023

Hi again, Sarah! I tried to reach out via the phone number we had on the account and I wasn't able to connect with you.

I see you have decided to uninstall the app, however, I didn't notice the app was utilized to test our elements or to design the page (s) further that would offer a better understanding of what the app can allow you to achieve and I apologize for any misunderstanding or inconvenience here.

I haven't heard back from you via email either and I wanted to check if I can connect with you to discuss the issue further or understand your requirements.

Thanks for your support.
-------------------------------------------------

Hi there, Sarah. I appreciate you taking the time to install our app and sharing your feedback in the form of this 1-star review.

We take the feedback seriously as it helps us to understand the concerns and also improve our app.

The Free plan as suggested is limited when it comes to features and elements. It is a way for our users to test the basic functionality of the app, get a feel for the editor and see if this would be a good fit for the requirements. It offers 1 publishable page.

I am sorry to hear that you feel the Free plan doesn't allow you to do anything useful and we'd be interested to learn more about what exactly were you looking to use the Free plan for.
Was there something specific you were looking to achieve?
Is there something specific that you wanted to do and were not able to?

We offer a 10-day free trial on our paid plans that will offer access to more pages, more features, and the elements we offer. Please feel free to activate the trial of any of our plans to test more features and elements.

I'll be happy to speak to you over the phone or via a Zoom call if that helps so that I can answer any questions you may have and assist you better in hopes of turning this negative experience into a positive one.

I have followed up via email as well and I will be looking forward to hearing back from you soon.

Sweetan | Client Services
Shogun Page Builder

9 décembre 2023

expensive and i thought templates would be better. theyre outdated and crappy

Bloom Wellness Spa
États-Unis
Environ 20 heures d’utilisation de l’application
Shogun Labs, Inc. a répondu 14 décembre 2023

Hi there! Thanks for taking the time to leave your feedback!

We completely understand if the templates you looked at didn't meet your expectations; the template library is something that we may revisit at a future date.

However, as you may have noticed, we have been focusing on expanding our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring.

Candidly, if you’re looking solely for a “page build” function, we may not be the best-fit solution. However, if you're looking to optimize your storefront and set yourself up for success, Shogun is the answer.

James | Client Services
Shogun A/B Testing & CRO

28 janvier 2019

Sorry, but I don't understand how to use this App. Two many sections, heading, boutons, you get lost easily.
It was a complete lost of time.

corosol
Royaume-Uni
Environ 20 heures d’utilisation de l’application
Shogun Labs, Inc. a répondu 18 mars 2019

Hey Patrick- reached out a couple times, but didn't get a response. Sorry you had a bad experience here. We would love to give you a free retrial. If you ever need help with anything, our support team is global (USA, UK, India, Australia, Jamaica) and runs 24/7. Email us and we will take care of you. Thanks for your consideration. -Nick (Cofounder, Chief Product Officer)

1 août 2023

No actual free plan, you're tricked into downloading it only to be brought to a page to give them money.

Can't even see if their templates might be fit for my store, not a super good business model to say you can try it out for free when you're instantly hit with a paywall. That's definitely a false advertising move.

stickerbull
États-Unis
Environ 15 heures d’utilisation de l’application
Shogun Labs, Inc. a répondu 2 août 2023

Hi there! I appreciate you taking the time and writing this review while also sharing your feedback with us.

We do offer a Free plan which is available for users and stores who are installing Shogun for the first time as the plan is more of a way to test the app and the editor. However, looking at your account, I see our app was installed 3 months ago, on 2023-05-09 and the Build plan was activated. The app was then uninstalled and reinstalled again on August 1, 2023, which is why you didn't see the Free plan option since the Build plan was the last plan activated on the account.

I can understand the frustration here and I'll be happy to look into this further for you.

I have reached out to you via email and would appreciate it if you would reply back to me. Thanks for your support.

Sweetan | Client Services
Shogun Page Builder

10 octobre 2017

Amazing tool, very easy and intuitive, and especially necessary within shopify, since its default customization is very limited unless you know your way around the code.

The Ugly T Shirts
Chili
31 minutes d’utilisation de l’application
Modifié le 25 août 2017

Cool App. Amazing customer experience.

Emcorporate
États-Unis
27 minutes d’utilisation de l’application
13 juin 2016

A super easy program. I'd highly recommend this. The customer support is great as well.

Bubbling Brides
États-Unis
21 minutes d’utilisation de l’application