Avis (3 289)
Affiner
-
Par note
Excellent Support, extremely helpful. Sorted out my issues in minutes. Would recommend for product pages.
Hey there! Thanks for the review.
Please let us know if there's anything we can help with.🙂
Sweetan | Team Lead | Support
Excellent tool! THIS is what Shopify has been needing to for sooo long! Buy it now, you will not regret it!
Great product, even greater technical support. Very intuitive, allows for quick edits, tests & quick deployments. It truly offers an easy way to design responsive/converting user shopping experience, it achieves all of that, without the over complicated & drawn out technical processes. This product is a must for anyone w/ Shopify store.
Hello there! Thank you so much for leaving us a review.
We are happy to hear that Shogun has been able to help you design responsive and converting shopping experiences for your users. It was designed to be easy to use without any coding knowledge. We sincerely appreciate your honest feedback. Thanks! 😊
Also happy to hear that our support team could help. Thank you for your recommendation. It inspires us to offer you the best experience.
Let us know if there's anything we can help with in the future. 🙂
Sweetan | Team Lead | Support
Shogun Page Builder
I was sooooo impressed with the customer service I received when I was trying to set up my first landing page. They responses were so quick, and I really appreciated the little videos that were sent - the details were excellent! Can't wait to see what else I can do with this app!
Hello there! Thank you so much for the review. I'm really glad to hear you had a great experience while building your first landing page. We aim to be as supportive as we can and I am happy to hear that the tutorial videos were useful.
Please do let us know if we can be of any further assistance! 😊
Sweetan | Team Lead | Support
Recommended app. Easy to use. Great and quick customer support. Thank you very much
xxxxxxxxxxxxxxx
Sorry, but I don't understand how to use this App. Two many sections, heading, boutons, you get lost easily.
It was a complete lost of time.
Hey Patrick- reached out a couple times, but didn't get a response. Sorry you had a bad experience here. We would love to give you a free retrial. If you ever need help with anything, our support team is global (USA, UK, India, Australia, Jamaica) and runs 24/7. Email us and we will take care of you. Thanks for your consideration. -Nick (Cofounder, Chief Product Officer)
Very prompt customer service!
No actual free plan, you're tricked into downloading it only to be brought to a page to give them money.
Can't even see if their templates might be fit for my store, not a super good business model to say you can try it out for free when you're instantly hit with a paywall. That's definitely a false advertising move.
Hi there! I appreciate you taking the time and writing this review while also sharing your feedback with us.
We do offer a Free plan which is available for users and stores who are installing Shogun for the first time as the plan is more of a way to test the app and the editor. However, looking at your account, I see our app was installed 3 months ago, on 2023-05-09 and the Build plan was activated. The app was then uninstalled and reinstalled again on August 1, 2023, which is why you didn't see the Free plan option since the Build plan was the last plan activated on the account.
I can understand the frustration here and I'll be happy to look into this further for you.
I have reached out to you via email and would appreciate it if you would reply back to me. Thanks for your support.
Sweetan | Client Services
Shogun Page Builder
Very easy to use. Prompt and caring support from the developers. Very good online documentation.
I added the app just to do a test and I uninstalled it almost immediately, I had an issue with the code on my Shopify store but The customer care response was almost immediately. Multiple customer care representatives contacted me to help and I really appreciate that. If you have any issues/questions you are in good hands and they will try to help out! I'm re-installing the app again, which is very easy to use and again the customer care experience was excellent! Thank you, Justine, Alex, and Kalen.
Thank you so much for the feedback that you've provided us. We're always looking for ways to improve the onboarding process for new users and your experience has provided us with the opportunity to make things better.
I have passed along your comments to Justine and Alex and we are so happy to hear that you're willing to give our app another shot. If you need anything at all, please don't hesitate to reach out to us again, we're always here to help :)
Kalen | Team Lead, Support
Shogun Page Builder