Avis (3 228)
Affiner
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Par note
Once you use Shogun you're locked in. They have repeatedly changed features and changed their pricing which results in broken pages, missing features that we once had, and difficulties site wide. Customer support is slow to respond. You guys suck.
Hi there!
Thanks for leaving your feedback with us. While we change our plans' pricing and add new features, necessitating shuffling features to different plans, we never take features off of users, nor do we force you onto new plans.
Once the app is persistently installed, you've always got to keep the feature set you are familiar with. Pages, therefore, will not spontaneously break. As I understand, the features that were missing were found to be still available, only slightly moved in the UI with the editor design refresh.
Customer support is available 24/7 through email, where we aim to respond to every email within 24 hours, and live chat, where we can be reached most hours within a couple of minutes.
I know we were chatting recently about this, and if you have any specific queries not addressed in our more recent interaction, please reply to that same thread or reach out to our team, and we'd be more than happy to assist you.
James | Client Services
Shogun
Rhys was very helpful and replied super quick to all of my questions.
Hi there, Alice. Thanks for taking the time and leaving us a review. 💜
We are glad to hear that you had an amazing support experience with Rhys. I will be happy to share the feedback with him and the entire team.
Please let us know if there is anything else we can help you with in the future. We appreciate your support. 😊
Sweetan | Client Services
Shogun
Great builder, I had some issues, but ultimately Leah from their success team help solved them.
Hi there, Thank you so much for leaving us a review.
We are super glad to hear that you had a wonderful experience and that Leah was able to help resolve the issues.
Please let us know if there is anything else we can help with.
Sweetan | Client Services
Shogun
Unexpected HUGE charge
Trying this app is not advised… I was shocked to see that I was automatically charged almost $400 (with taxes) after trying this for a day. My $1 / month trial Shopify account just set me up to get taken advantage of. If I automatically was charged $39 like it shows is the price then I would understand but this is 10x that.
I only used for a few hours and didn’t find Shogun to be intuitive unfortunately.
---Update - April 5, 2024---
Hi there, Jay, I appreciate you writing back, however, it looks like we have not heard back from you again. Could you check the email and reply back with the store details so that we can assist you further?
Thanks.
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Hi there, Thanks for sharing your feedback here.
I am not able to locate your account or a support conversation about the same as the store name- My Store seems to be very generic.
However, I would like to let you know that app charges or subscription charges work based on billing cycles in Shopify. We offer 10 days of free trial and if the app is not required we recommend uninstalling the app before the trial period is over. If the app is not uninstalled, the recurring subscription starts automatically, that is how subscriptions work.
I see you suggested you tried the app for a day, but if the app was not uninstalled before the free cutoff period, you will be charged which is expected behavior. And, you will be charged based on the plan you selected while you uninstalled and started the trial.
If you reached out to our support team about this previously, could you reply back to us on that thread?
Having said that, as I am not able to locate your store details I wanted to check if you can reach out to our support team at support@getshogun.com?
Our support team will be happy to analyze the account and share further information to clear any doubts or misunderstandings here. And, we'll be happy to help with the charge.
We'll look forward to hearing back from you soon.
Thanks for your understanding.
Sweetan | Client Services
Shogun
So throughout time Shopify has improved their landing page/theme configurator quite a bit to where add ons like this aren't necessarily needed anymore to build a terrific-looking ecommerce site. That said, Shogun is still, by far, the quickest and easiest way to drag-and-drop your way to a beautiful website. It appears that, with Shopify having a better theme editor, they are focusing more on allowing multivariate (A/B) testing for conversion rate optimization, SEO, etc.
If they had a 'lite' version that was $20 a month for those of us who like to do a quick-and-dirty change, that'd be well worth it. But the reason for the 3-stars is simply one problem: value. For small businesses who need to tightly control their costs there has to be a lot of value for almost $70/month. By the time one were to spend $2k/month for Shopify Plus, there are a better range of alternatives (like optimizely) for landing page optimization, so I'm not sure that the product fits on the upper end of the price scale.
I'm uninstalling it for now and will keep an eye out for the Dev to have the stripped down page building function as a standalone and I'd be re-subscribing if it's affordable. But as-is, it's not.
Hi there, Jason. Thanks for taking the time to test Shogun and also leaving this feedback. We greatly appreciate this as we value your feedback.
We are glad to hear that you recognize Shogun to be the quickest and easiest way to drag and drop your way to create beautiful designs. Thanks.
We were a “page builder” for a long time; however, we’ve expanded our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring.
While the entry plan pricing has increased, we’ve also added features, including our AI page designer, AI text generation features, and grid-based editing. The page limit has also been increased on our entry plan to 35 pages and we have removed page limits for any plan higher than the new Build plan.
We have removed the user seat limits which means there are unlimited seats and there are unlimited theme sections as well on all the plans to offer more value.
As I suggested, we sincerely appreciate your feedback and understand your perspective. I am also happy to share the same with the team.
Candidly, if you’re looking solely for a “page build” function, we may not be the best-fit solution as we've expanded our focus beyond that to provide a suite of tools. However, if you're looking to optimize your storefront and set yourself up for success, Shogun is the answer.
We'll be happy to work on your feedback and we'll look forward to serving you again in the future. Thanks for trying Shogun.
Sweetan | Client Services
Shogun
Top class support from James and Sweetan, highly recommended
Hi there, James. Thanks for sharing your feedback and leaving us a review.
We are super glad to hear about your experience with Shogun and our support. It was great to communicate with you and I will be happy to share the kind works with James as well.
Thanks for the honest recommendation. Please let us know if there is anything else we can assist you with in the future. 😊
Sweetan | Client Services
Shogun
Great customer support!
Hey Katya. Thank you so much for taking the time and sharing your feedback in the form of this review.
Our support team is proud to serve you and we'll be here to assist you again should you bump into any issues or have any questions.
We appreciate your continued support. 😊
Sweetan | Client Services
Shogun
The customer support is good, the the app itself is pretty bad. Very hard to build landing pages, poor navigation, brutal formatting for mobile.
overall not great
Hi there, Pierce. Thanks for leaving us a review and sharing your feedback.
I was going through the conversations you had with our team and I apologize if you felt Shogun wasn't a good fit for your requirements. Would you be able to help us more when you refer to the app being hard to build landing pages with issues for mobile formatting? Our team will be happy to analyze the use case and ensure we can work on your suggestions.
I see you were looking to create a form and connect the same with a third-party form app/service. For such instances, it is best to embed the form directly from the form service as suggested by the team. The embed form is not something you can control using Shogun, but our HTML element will populate what is pasted there.
However, let us know if you decide to try Shogun again. We'll be happy to assist and answer your questions.
Sweetan | Client Services
Shogun
Best
Hi there, Thank you so much for sharing the feedback in the form of this review.
We greatly appreciate your love and support. 😊
Sweetan | Client Services
Shogun
Uninstalled the App and got charged nonetheless.
Hi there!
Thanks for your feedback!
We wouldn't expect you to have been charged if you uninstalled the app while you were still in the trial period.
Unfortunately, we no longer have your email, as it was redacted (standard procedure on uninstallation). Could you send us an email to support@getshogun.com referencing this? Then, we can look into and resolve this issue for you.
We are looking forward to hearing from you!
James | Client Services
Shogun