Avis (3 293)
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I found out that I had a major issue with my site over the weekend (the links behind all of the images inside my Shogun pages were not working). So I reached out to Shogun via chat on a holiday Monday (Labor Day). They were quick to respond and said that they found no issue with their app on my site.
A normal conversation with a normal app team would have ended here. But, Rhys at Shogun ACTUALLY cared about me and my Shopify store and making sure that my site was working. He dug in a little further and found another app that I had recently installed that was actually causing the issue.
STILL not finished, he actually took screenshots of that other app's code and sent it to me to send to the other app developer to tell them exactly what to change to fix the issue.
AND THEN he said that if the app developer if the app that actually caused the issue would not agree to text fixes or make any changes, that the Shogun development team would take over and do testing to make sure that all apps were working together.
Holy cow! I cannot get over the customer service! Seriously legendary.
Hi there, Taylar! Thank you so much for taking the time and sharing your experience in the form of this review. We greatly appreciate the kind words and are glad to hear that your experience with Shogun and the support team has been an incredible one. 😊
Our support team strives to go above and beyond as we value your support. We are available 24/7 and we always like to ensure we can either resolve the issue for you or we can guide you in the right direction. I am so happy to hear that Rhys was able to help investigate the issue in the store. I have shared the feedback with our entire team and it really means a lot to us. 🫶
We'll be here to assist you again should you bump into any issues or have any questions, please don't hesitate to reach out to us.
Thank you so much for your love and support. 🫡
Sweetan | Client Services
Shogun Page Builder
This is the BEST app for design we have ever used. Great support and just plain fun to work with. Keep up the fantastic dev work. 5 Stars...
I've used shogun to build entire websites, the ability to duplicate pages and save settings for padding, content blocks, etc. are incredibly helpful and intuitive abilities. Best part of this application is the immediate support you get from engineers, ready to walk you through the coding of anchor links and answer any questions you have. Great product, great team, great to work with!
So easy to use and quick! We use this app for all our landing pages plus more! If you are looking for an app for Shopify - this is it!
The most helpful app, I've downloaded for Shopify! Easy to use, regularly new features and a very fast and helpful support! Makes it so easy for someone with absolutely zero coding knowledge to design their dream shop.
The app is great, the templates are dope as well and customer support is quick, friendly and always available.
Really glad to hear that you are having an amazing experience with Shogun. Thanks for leaving us a review.
The templates are indeed helpful when it comes to getting started with your page design. I am happy to hear that our support team was able to help and answer the questions for you.
Let us know if you have any other questions in the future.
Sweetan | Team Lead | Support
Shogun Page Builder
Adding Shogun's page builder app is like adopting Wix's and Shopify's love child (aka its awesome as heck). The interface is super easy to use drag and drop editor. The tools it gives you allows you to build pretty much anything. Customer service is on top of it too. Highly recommend. Though I do wish it wasn't so expensive to add product pages—can't have it all I guess.
I used shogun to do my weekly blog post and the help team are very helpful and prompt in resolving any issues that I encountered. I appreciate it very much, thanks again!
Very user-friendly app! The customer support is very helpful, friendly, and fast to respond – thank you, Monique and Sweetan!
Thank you for your review! Glad to hear that you are enjoying Shogun. I will be sure to pass your kind words onto Monique and Sweetan!
Karl | Team Lead, Technical Support
The Shogun team is very responsive and helpful whenever I have questions or any issues on pages I'm creating. Thanks support team!
We are really glad to hear that our support team has been able to answer all the questions for you and assist you. Thank you so much for leaving us a review. 😊
Sweetan | Client Services
Shogun Page Builder