Shogun – Pages de destination

Hey Sudhir- we tried to get in touch, but it looked like Shopify had closed down your store. Regardless, we are open to feedback about our software. If you experienced a bug or were finding the software lacking in any way, we want to hear about it. Sorry you had a poor experience. Email support@getshogun.com if you need any help. Best of luck with everything. - Nick (Cofounder, Chief Product Officer).

Hey Khalil- just left a voicemail. Sorry to hear about the bad experience. Can you clarify what the integration issue is? Was there a theme conflict or a 3rd party app integration issue? We're here to help! Free trial still valid and there will be no charge until we figure this out. A member of our support team will also jump on chat or even on a call to help get you up and running. Thank you. - Nick (Cofounder, Shogun)

UPDATE - Jun 15
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Hi again, Vonzedric!
I tried to connect via the contact number we had on your account, but I wasn't able to get in touch with you or the team. However, I have followed up via email so that I can get in touch and hopefully resolve the misunderstanding.

I'll look forward to hearing back from you.
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Hi there, Vonzedric! Thanks for taking the time and sharing your feedback with us.

I am sorry to hear that you felt we advertise a free plan but don't offer a free plan with pages. The free plan active on your account allows you to test pages and publish 1 page. We offer a further 10 days of the free trial if you wish to explore and test our other plans with more features, access to more pages that you can publish, and access to other elements we offer.

I see we didn't receive a support request to clear any misunderstandings around this, but my apologies for the inconvenience.

My colleague has reached out to you via email and I have reached out in a separate thread with more details. You can reinstall the app to test the free plan or use the free trial and I'd appreciate it if you could reply back to us.

I'll look forward to hearing back from you soon.

Thanks for your support.

Sweetan | Client Services
Shogun Page Builder

-----UPDATE-----
Aug 17, 2023.

Hi again, Kyree. I see you updated the feedback and the review and I wanted to write back here as I haven't heard back from you on the email I sent.

The Free plan is limited and we highlight the same on our pricing and app listing so that our users are aware of the features the plan offers. I am looking forward to learning more about what feature were you looking to use and were not able to.

We also offer 10-day of free trial on all our paid plans if you wish to test more features or fully test the app. I wasn't able to locate any support conversation about the missing features as that would have allowed our team to help you understand the plan or the features better and I also noticed that our app was only installed for less than 5 minutes.

We appreciate the feedback from our users as that helps to improve the app and I would appreciate it if you could reply back to my email and share more information about what was missing from the Free plan that you were looking to use

Thanks!
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Hey there, Kyree! Thanks for taking the time and sharing your feedback here.

I was taking a look at your account and noticed that our app was uninstalled within 5 minutes of it being installed and I was a bit curious to learn more about what feature were you looking to use and were not able to.

Our Free plan is limited and is more of a way to test the app and see how it works for your requirements. Our plans do mention that the Free plan comes with 1 published page with Limited templates, but it does offer the basic page-building elements to get you started.

I am sorry to hear that you felt the Free plan wasn't up to your requirements. However, I did want to understand the use case further on what exactly were you looking to create and wasn't able to as that would allow us to look into this further and assist you better.

I have also reached out to you via email to understand this further and we'd greatly appreciate it if you could reply back to us.

Thanks for your support.

Sweetan | Client Services
Shogun Page Builder

Hey Vincent,

I've reached out to you via phone but was unable to reach you at this time. I've sent you an email as well.

We're so sorry to hear that you're experiencing an issue with Shogun Page Builder and we want to get that fixed as soon as possible so you can enjoy all of the features of our app!

It sounds like you may be experiencing a delay in syncing of your pages/products or potentially it's an issue with javascript in the theme not allowing our editor to populate. I'm confident that we can resolve the issue quickly if you were willing to give the app another chance.

If you are willing to, please re-install the app and let us know and we can look into that issue right away.

We're also happy to jump on a call if you'd prefer. Let us know the best number we can reach and a timeframe that works for you and we will do our very best to accommodate.

Thanks so much and looking forward to hearing back from you!

Kalen | Team Lead, Support
Shogun Page Builder