Shogun – Pages de destination

Hey there, Thanks for writing this review and sharing your feedback with us.

Can you elaborate a bit more on what is not clear with our pricing? The Build plan active on your account is the old Build plan that comes with extra pages. If you don't wish to stay on this old Build plan and if you would like to activate the new Build plan you are free to uninstall the app and reinstall it again. When you reinstall you should be prompted to select the new Build plan on the pick a plan page.

I see you were in a conversation with my colleague, however, could you also share more details about how the app is being clunky for you?

Thanks.

Sweetan | Client Services
Shogun

Hi there!

Thanks for leaving your feedback with us. While we change our plans' pricing and add new features, necessitating shuffling features to different plans, we never take features off of users, nor do we force you onto new plans.

Once the app is persistently installed, you've always got to keep the feature set you are familiar with. Pages, therefore, will not spontaneously break. As I understand, the features that were missing were found to be still available, only slightly moved in the UI with the editor design refresh.

Customer support is available 24/7 through email, where we aim to respond to every email within 24 hours, and live chat, where we can be reached most hours within a couple of minutes.

I know we were chatting recently about this, and if you have any specific queries not addressed in our more recent interaction, please reply to that same thread or reach out to our team, and we'd be more than happy to assist you.

James | Client Services
Shogun

Hi there Aaron! Thanks for taking the time to log your feedback with us.

I am sorry to hear that your experience hasn't been a positive one.

I had a look to double-check and found that Image Quality Settings haven't historically been available on the Build plan and weren't moved up when we implemented the current plans. This hasn't been specifically raised as an issue before; still, we're taking this feedback and are looking at retroactively granting the capability to the current 'Build' plan, given the new price point.

Regarding the price increases - a big part of this is related to significant changes to our product and company. We were a “page builder” for a long time; however, we’ve expanded our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring.

While the entry plan has increased, we’ve also added features, including our AI page designer, AI text generation features, and grid-based editing. We also increased the page limit on our entry plan to 50 pages and removed page limits for any plan higher than entry.

While there are cheaper alternatives, if you’re looking to build and optimize your shopping experience, we are still quite budget-conscious compared to most AB testing, personalization, and SEO software providers.

Lastly, you can contact us any time at support@getshogun.com, and we will do our best to help.

James | Client Services
Shogun A/B Testing & CRO

Hi there!

Thanks for your feedback!

We wouldn't expect you to have been charged if you uninstalled the app while you were still in the trial period.

Unfortunately, we no longer have your email, as it was redacted (standard procedure on uninstallation). Could you send us an email to support@getshogun.com referencing this? Then, we can look into and resolve this issue for you.

We are looking forward to hearing from you!

James | Client Services
Shogun

Thanks for taking the time and leaving us a review here, Jenae.

We appreciate the feedback.

I am sorry to hear that you felt you were forced to upgrade. I wanted to share some details here.

Looking at the account I see Shogun was uninstalled on July 25, 2023. This is when your account was subscribed to our old plan. That old plan was a legacy plan that had been deprecated a long time ago. As the app was uninstalled, this legacy plan got canceled as well.

You reinstalled Shogun again on November 16, 2023 and our pick-a-plan page displayed the new plans that can be activated which would be the expected behavior.

I could not locate a recent support conversation about the questions you may have had with respect to the plans, but I have reached out to you via email to share more information.

I'll look forward to hearing back from you.

Sweetan | Client Services
Shogun Page Builder

---Update - April 5, 2024---

Hi there, Jay, I appreciate you writing back, however, it looks like we have not heard back from you again. Could you check the email and reply back with the store details so that we can assist you further?

Thanks.
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Hi there, Thanks for sharing your feedback here.

I am not able to locate your account or a support conversation about the same as the store name- My Store seems to be very generic.

However, I would like to let you know that app charges or subscription charges work based on billing cycles in Shopify. We offer 10 days of free trial and if the app is not required we recommend uninstalling the app before the trial period is over. If the app is not uninstalled, the recurring subscription starts automatically, that is how subscriptions work.

I see you suggested you tried the app for a day, but if the app was not uninstalled before the free cutoff period, you will be charged which is expected behavior. And, you will be charged based on the plan you selected while you uninstalled and started the trial.

If you reached out to our support team about this previously, could you reply back to us on that thread?

Having said that, as I am not able to locate your store details I wanted to check if you can reach out to our support team at support@getshogun.com?

Our support team will be happy to analyze the account and share further information to clear any doubts or misunderstandings here. And, we'll be happy to help with the charge.

We'll look forward to hearing back from you soon.

Thanks for your understanding.

Sweetan | Client Services
Shogun

Hi there!

Thanks for reaching out with your feedback.

We noted your request for a refund yesterday, and my colleague, Sweetan of the Billing team, replied to say that he had processed your refund and that the amount would be back with you in the next 5-10 days as per normal process.

It looks like our email reply may not have been received and we suspect the email address you used to reach out to us had a slight typo. If there are any outstanding action items, could you please write back to us or reply to the same email thread? We'll be happy to assist you.

Looking forward to hearing back from you.

James | Client Services
Shogun

Hi there! Thanks for taking the time to leave your feedback!

We completely understand if the templates you looked at didn't meet your expectations; the template library is something that we may revisit at a future date.

However, as you may have noticed, we have been focusing on expanding our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring.

Candidly, if you’re looking solely for a “page build” function, we may not be the best-fit solution. However, if you're looking to optimize your storefront and set yourself up for success, Shogun is the answer.

James | Client Services
Shogun A/B Testing & CRO

Hi there! Thank you for reaching out with your feedback!

We're happy to answer any questions you may have about the software! Perhaps you would like to send us an email at support@getshogun.com, and we can try to set you on the right track!

We reached out to you yesterday but haven't heard anything back!

James | Client Services
Shogun A/B Testing & CRO

Hey Saurabh,

I'm really sorry to hear that you've had a bad experience with support over the last month. I've reviewed your support interactions and I can see that you've been eagerly awaiting a fix for an issue over the last 30 days. We are so sorry that this is still impacting your account and we can certainly understand your frustration.

The engineering team has been made aware of your concerns and we have escalated the priority so that this can be resolved as quickly as possible.

Thank you so much for your continued patience and we will be in touch the moment we have an update.

Please let us know if there is anything else that we can do in the mean time.

We'll be in touch soon.

Kalen | Team Lead, Support
Shogun Page Builder