Avis (1 983)
Affiner
-
Par note
Shogun's customer service is second-to-none. I sent a request to get help with getting access to my account and got a response from James in (literally) five minutes. The app itself is amazing in allowing me to customize my shop theme however I'd like, but I really judge a product on how it handles error resolution and Shogun is exactly what you hope for when you've got a problem. They're responsive, have the answers to fix your problem, and get you back up and running with your day in minutes. I was incredibly impressed. Love Shogun!
Wow — thank you so much for this amazing feedback!
We’re thrilled to hear James was able to jump in so quickly and get you back up and running. It means a lot that you value both the product and the support experience — that’s exactly what we strive for!
We’re so grateful to have you with us and appreciate your kind words about Shogun!
Sweetan | Client Services
Shogun
I had a small coding issue preventing a page from publishing which was dealt with very quickly and effectively. Highly recommend the support team and the app
Thank you so much for the wonderful feedback! 💙
We’re so glad our team could quickly sort out the issue and get your page published. We really appreciate your recommendation and your support!
Sweetan | Client Services
Shogun
The support team is the diamond. Yeah the builder works, its UI is intuitive, there are built in AB capabilities, all the bells and whistles. However, online it all works until it doesn't. This is where the supports matters! Responsive and knowledgeable!
We were updating a theme and something broke. Mobile CSS issue. Within minutes the support identified the line that was giving us hardships in our theme. They saved us days in QAQC, development and helped us bring the new theme in front of our customers.
On Shopify the biggest cost is the opportunity cost! Thanks Sweetan! You are a Rockstar!
Hi there, we greatly appreciate you leaving us this feedback.
This absolutely made our day 🙌
We’re so glad that Shogun and our support team could help you move fast and save time; that’s exactly what we aim for! It was great to communicate with you. I am happy that I was able to help you. 😊
Thanks for trusting us and letting us be part of your Shopify journey!
Sweetan | Client Services
Shogun
Easy to use and they improved their app recently. The best part is their customer service is available to answer and help you with any of your concerns and questions. I am using this app for more than 2 years now.
Hi there, thank you for being with us for over two years — that truly means a lot! 😊
We’re so glad you’ve found the app easy to use and noticed the recent improvements. Our support team works hard to be there whenever you need us, and it's great to hear that’s made a difference. Thanks again for your continued support!
Please let us know if there is anything we can help you with.
Sweetan | Client Services
Shogun
Amazing app, and super quick help from support team!
Being using it for years!
Thank you so much for your amazing support over the years!
We’re thrilled to hear you’ve been enjoying the app and that our support team could help quickly when needed. We truly appreciate you being part of the Shogun family!
Sweetan | Client Services
Shogun
Love working with you all! So easy to communicate with, so helpful fixing problems or troubleshooting - best customer support team out there.
Thank you for the amazing feedback! 💙
We’re so glad communication has been smooth and that our team could help troubleshoot quickly. It means a lot to hear we’re the ‘best’ in your eyes!
Sweetan | Client Services
Shogun
Support is quick and extremely helpful. They take their time explaining what is done and will walk you through the process. Thank you!
Tech support has been great when issues popup. They've resolved them right away.
Thank you so much for your kind words! 🙌
We’re really glad to hear our support team could jump in quickly and get things resolved for you. We appreciate you being with us!
Sweetan | Client Services
Shogun
its easy to opperate, and the supprt team response super quick when i encountered problems and guided me to change the page
Hi there! Thanks for sharing your experience!
We’re glad you found the app easy to use and that our support team could quickly guide you through the changes. 🚀
Please don't hesitate to write back if you bump into any issues.
Sweetan | Client Services
Shogun
Sweetan was very helpful and detailed in his explanations. Thanks Sweetan!
Thank you so much for your feedback and review. We greatly appreciate the kind words.
I am glad I could help you. Please do let us know if there is anything else we can assist you with. :)
Sweetan | Client Services
Shogun