쇼군 페이지 빌더 , 리뷰 3,281개

전체 평점
4.7
평점 수준당 개수
  • 평점의 90%가 별 5개입니다
  • 평점의 6%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2024년 1월 24일

charged me 99$ when i had uninstalled a long time ago, get back to me to refund my money please

BEFORETHEFALL
영국
앱 사용 기간 대략 1개월
답글 Shogun Labs, Inc.개 2024년 1월 25일

Hi there!

Thanks for reaching out with your feedback.

We noted your request for a refund yesterday, and my colleague, Sweetan of the Billing team, replied to say that he had processed your refund and that the amount would be back with you in the next 5-10 days as per normal process.

It looks like our email reply may not have been received and we suspect the email address you used to reach out to us had a slight typo. If there are any outstanding action items, could you please write back to us or reply to the same email thread? We'll be happy to assist you.

Looking forward to hearing back from you.

James | Client Services
Shogun

2023년 11월 20일

Great support and service! Justine has been a great help and would recommend Shogun and their support team. Thanks!

Kobelli
미국
앱 사용 기간 3년 초과
답글 Shogun Labs, Inc.개 2023년 11월 22일

Thank you so much for leaving us a review, Ann.

I am happy to hear that Justine was able to help. I have shared the feedback with her and the entire support team.

Thanks for your honest recommendation, we appreciate your continued support and will look forward to assisting you again. 😊

Sweetan | Client Services
Shogun Page Builder

2023년 10월 31일

Easy to use for someone that doesn't know how to build a website. Helpful when I had an issue with my website.

US Bolt Kits
미국
앱 사용 기간 5년 초과
답글 Shogun Labs, Inc.개 2023년 11월 6일

Hi there! Thank you so much for leaving us a review.

We are super glad to hear that you are finding Shogun to be easy to use and helpful. Thanks for sharing the feedback.

Our team is always available to assist should you bump into any issues. We'll look forward to assisting you again. 😊

Sweetan | Client Services
Shogun Page Builder

2023년 11월 13일

I'd give 0 stars if I could

Shogun is slow and you have to update a page manually one at a time. It's extremely painful to make any changes, let alone make a single small change across all pages.

The app has decided to double its costs recently, making it completely prohibitive for any business trying to scale.

SUMMARY: SAVE YOUR MONEY, HIRE A DEV, OR USE ANOTHER APP. You will simply get no value in this app

Deltora
미국
앱 사용 기간 2년 초과
답글 Shogun Labs, Inc.개 2023년 11월 15일

Hey there, Eric. Thanks for taking the time and sharing your feedback.

I am sorry to hear that your experience hasn't been a positive one.

I wasn't able to locate a conversation with respect to the slowness you were facing, but our features such as bulk publishing, theme sections, and global snippets are used by our users to make changes across multiple pages.

Having said that, we do change and update the pricing for our plans, which is normal behavior. Your account was subscribed to our legacy plan and that plan is no longer offered. We don't force our users to move away from their grandfathered legacy plans. However, if you uninstall or reinstall the app, the legacy plan will be lost. This is something our support team explained further via email. There isn't a way to activate that deprecated plan again.

I see you have since uninstalled the app, however, I also see you had been installed for a while with us and I apologize if you felt there was no value.

I also see you are in touch with our team to get some further assistance and our team, as always is more than happy to help you.

Sweetan | Client Services
Shogun Page Builder

2023년 11월 15일

I'm a solo founder building my site on my own. The team, Leah and others at Shogun, have been super attentive and helpful any time I have questions. They're willing to get into the code and help me out! Big help! Super grateful to their team.

Gravitatas
미국
앱 사용 기간 4개월
답글 Shogun Labs, Inc.개 2023년 11월 17일

Hey there, Nellie! Thank you so much for leaving us a review a review. We are super glad to hear that Leah and the rest of the support team were able to assist you and help resolve the issues.

We are always here to help should you bump into any other issues or have any further questions for us.

Thanks for your continued support. 😊

Sweetan | Client Services
Shogun Page Builder

2023년 11월 20일

Support is top notch! I was struggling to figure out a mountain's worth of edits I needed for a few pages and once I got in contact with their support email, Leah went through and made all the changes I needed very quickly and thoroughly. I am very thankful for her help!

Blossom Essentials
미국
앱 사용 기간 대략 2개월
답글 Shogun Labs, Inc.개 2023년 11월 22일

Hey there, Sarah! We appreciate you taking the time and sharing your feedback with us. 🫶

I am glad to hear that you are having such a wonderful time with Shogun and our support. Leah is awesome and I will be happy to share the kind words with her. We are always here to assist you should you bump into any issues or have any further questions. Thanks for all the love and support. 😊

Sweetan | Client Services
Shogun Page Builder

2023년 11월 20일

Love the app and use for four of my shopify stores.

Four stars because the pricing has more than doubled and I will have to look for an alternative for all of my other stores.

DNA My Horse
미국
앱 사용 기간 거의 2년
답글 Shogun Labs, Inc.개 2023년 11월 22일

Hi there, Thank you so much for leaving us a review. We are glad to hear that you are having a good time with Shogun.

However, we also greatly appreciate the feedback. Our team experiments with plans and pricing based on the feedback we received and I am happy to share this internally. 😊

Sweetan | Client Services
Shogun Page Builder

2023년 11월 22일

Being forced up upgrade to a $100 plan is ridiculous. I laterally just need to update 1 page but rather than pay the original $40, i'll be paying $0 and going someplace else.

Exxtended Image Hair Co
미국
앱 사용 기간 2년 초과
답글 Shogun Labs, Inc.개 2023년 11월 23일

Thanks for taking the time and leaving us a review here, Jenae.

We appreciate the feedback.

I am sorry to hear that you felt you were forced to upgrade. I wanted to share some details here.

Looking at the account I see Shogun was uninstalled on July 25, 2023. This is when your account was subscribed to our old plan. That old plan was a legacy plan that had been deprecated a long time ago. As the app was uninstalled, this legacy plan got canceled as well.

You reinstalled Shogun again on November 16, 2023 and our pick-a-plan page displayed the new plans that can be activated which would be the expected behavior.

I could not locate a recent support conversation about the questions you may have had with respect to the plans, but I have reached out to you via email to share more information.

I'll look forward to hearing back from you.

Sweetan | Client Services
Shogun Page Builder

2023년 11월 21일

The technician was very responsive and helped me solve the problem very quickly!

Minisforum JP
홍콩(중국 특별행정구)
앱 사용 기간 대략 3년
답글 Shogun Labs, Inc.개 2023년 11월 23일

Hi there, thank you so much for leaving us a review and sharing your experience.

We are very happy to hear that our support team was able to resolve the issue in a timely manner. We are always here to assist you should you bump into any other issues or have any further questions.

Thanks for your support. 😊

Sweetan | Client Services
Shogun Page Builder

2023년 11월 1일

I have been using this app for my store and I am impressed with the level of service they provide. Not only does their app offer powerful features for building beautiful landing pages, but their customer support team has consistently gone above and beyond to assist me.

Whenever I encountered any issues or had questions, the Shogun support team was quick to respond and displayed remarkable patience in helping me troubleshoot and resolve the problems. Their dedication to ensuring customer satisfaction is truly commendable.

Minisforum CN
홍콩(중국 특별행정구)
앱 사용 기간 1년 초과
답글 Shogun Labs, Inc.개 2023년 11월 6일

Thank you so much for taking the time and sharing your experience in the form of this review, Vera.

We are very glad to hear that it has been such a wonderful experience. We are continuously working on improving the app and adding newer features for you so that you can continue to create beautiful pages for your store. 🌟

Our support team is always here to assist you and we will look forward to assisting you again in the future.

Thank you so much for your love and support. 😊

Sweetan | Client Services
Shogun Page Builder