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edit: I've changed my review from 2 to 4 stars. I still have occasional issues with this app regarding formatting or things not being as expected. But they do have pretty quick responses from customer service (maybe an hour on average) and this has made my website look much better without needing the help of a professional designer. But don't try to make any last-minute changes or update your home page right before a big traffic event, because if you have a design error it can be very frustrating and there's no one to call/chat for immediate help on the basic plan.
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I've had nothing but problems with this app. It's easy to use but the functionality glitches often. My live pages look nothing like the design because of errors. The support team is nice but they don't have live help, you have to wait for an email. Wish I could just talk to a human. I have to keep the app installed until I finish my project but I can't wait to delete this. When it works successfully, it's a great tool but I am pretty frustrated quite often with this app.
Hi Julia! Sorry to hear about the issues you have been facing. It sounds like you may have been experiencing parity issues with Shogun. There is not parity between Shogun and Shopify's editors at this time. If a small change was made within Shopify to your page this could have caused the issue. Republishing the page should fix the issue. While we do not generally offer phone support we'd be happy to make an exception to help you work through this issue and help resolve any problems you're having. We do offer live chat support on our Measure and Optimize plans as well. Charles from our tech support team reached out to you via email earlier today. Looking forward to getting this resolved :) Thank you. - Nick (Cofounder, Shogun)
The support is good! The app does a lot of what I need it to. I wish there were more integrations and that the existing integrations worked more seamlessly. It would also be helpful if they linked to instructions from the integration setup section or in the editor so that if there are specific steps that must be followed, it's easy to access that.
Thank you so much for such an honest review!
We are glad to hear that you are having a great experience with Shogun and our support team. I appreciate the feedback about the integrations and the instructions around the same. I'll be glad to pass this feedback on to the team.
We are continuously working on adding more features and integrations and we'll be glad to keep you updated. You can keep an eye on the things we are working on and the latest updates on our changelog here - https://pb-changelog.getshogun.com/
Sweetan | Manager | Support
Shogun Page Builder
I've started getting familiar with Shogun and finds it easy and structured to serve business and promote sales and revenue growth
The team has been super helpful in helping us accomplish our goal which is to create on brand and dynamic blog pages. Still new to the platform - but super promising!
Thank you for your kind words! Really appreciate them! Let us know if you ever need assistance!
Karl | Team Lead, Technical Support
I really like this app and Shogun is really performing BUT also at the same more complicated compared to other available tools. Nevertheless, if you invest some time and explore the tool, you will learn it quiet easy!
Great thing is that the support replies usually within just a few minutes and is really helpful in every matter!
Thank you for your review and your feedback! Sorry to hear that you find Shogun a bit more complicated - if you have any feedback on improvements that we could make we would love to hear from you! Please feel free to send them over to the support team and we can make sure that they get to the right team.
Happy to hear that the team could help you out!
Karl | Team Lead, Technical Support
Every once in a while I have glitch that I cannot work out. I am not sure if the glitch comes along with an update or it is user error. But once I am able to be in touch with support they are always very helpful. My one request would be a click to chat support button.
Thank you for your review! We really appreciate it.
Sorry to hear that you have run into bugs in the past, if there is anything ongoing that we can help with please let us know at support@getshogun.com or via chat (on select plans).
Karl | Manager, Technical Support
Their customer service is very good and helpful. The app is also easy to use.
Would recommend them!
I use this app to create clean looking blog posts for my retail site. I will say the users ability to navigate the site is quite simple and Shogun has done a nice job offering many functions to truly make it customizable. The reason I have reduced my rating by one star is due to the inflexibility on the users end in choosing a package. The monthly fee does not reset your page count, meaning if you are using this app for the ability to create many pages for a site it will get costly. With that being said the Shogun support time was able to adjust my package slightly for my needs. I will continue using this app in hopes of the page limit aspect of pricing will be adjusted in the future for the users specific needs.
Thanks so much for taking the time to write such a thoughtful review. I'm happy to hear that you've found that Shogun offers many functions to make things more customizable. That's awesome that support was able to help :)
In regards to your concerns about the plans and pricing, I will pass that along to the team that manages this. Thanks so much for the feedback. We truly appreciate it!
Kalen | Team Lead, Support
Shogun Page Builder
Shogun is an app that works very well as a page builder! There are still some kinks that need to be worked out but they are constantly updating and improving the UI. Customer Service also responds quickly and works hard to solve issues for you.
plugin is very good, but how can you pleae tell me how to open modal popup on button click ?
Thanks.