Omtaler (3 305)

Samlet vurdering
4,7
Antall per vurderingsnivå
  • 90 % av vurderingene er 5 stjerner
  • 6 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 2 % av vurderingene er 1 stjerner
12. august 2017

Can't speak highly enough about this app. Been search high and low for the right page builder and need to look no further. Support is second to none! Thanks Nick and team :-)

The Mill Store Leura
Australia
25 dager bruker appen
Redigert 21. juli 2023

Used to love this app so much and ive definitely learned a lot but overall it feels very clunky, the design side of things is restrictive at times and you often come across errors/bugs/glitches - the support team are super helpful and reply quickly but the app itself is not as seamless as it used to be/feel.

I have 3 different stores using Shogun, all were built with Shogun originally but i've recently decided to come away from the app as a full time tool and use it now just for sections and the occasional landing page. I think the thing that pushed me over the edge to do this was the introduction of product templates but only to those on advanced plans. None of my stores need ad advanced plan, so this felt like a bit of a slap in the face to us who have been paying for years waiting for such feature to arrive, only for it to be locked behind an upgrade paywall. I did reach out to the support team about this but they didn't help this time.

Hopefully you guys will listen to this feedback and improve an already-great app.

Thanks!

JOCKBOX
Storbritannia
Rundt 2 år bruker appen
Shogun Labs, Inc. svarte 19. januar 2022

Hey there,

Thanks so much for taking the time to leave such a lovely review. I'm so glad to hear that you have your homepage built with Shogun Page Builder. It looks great! I'll pass along your kind comments to Adam, and we really appreciate that you're planning to be a lifetime customer :)

Thanks,

Kalen | Team Lead, Support
Shogun Page Builder

26. juni 2019

I lost hours of work with this buggy software. I made some edits on the page, clicked saved then publish then viewed the live page and none of the edits I made appeared on the page. I then made sure to click save then publish again several times and everytime I did that it displays that the page is published but it's still not showing in the live page. When I exit out of the page I am editing then entered again, everything that I made in the last few hours were gone.

Dr Sam Bakhtiar
USA
Nesten 2 år bruker appen
Shogun Labs, Inc. svarte 26. juni 2019

UPDATED: Dr. Bakhtiar- the engineering team isolated the issue, and this is now fixed. Again, apologies for the inconvenience. We are happy to provide a refund as our way of showing our gratitude. Thank you.

Dr. Bakhtiar- first of all, I want to extend deep apologies here, I am sure that is an incredibly frustrating experience. Our engineering team has been combing over the code and attempting to replicate the error. It seems only you and one other client had an issue here (still unacceptable). We are on top of it. Our support team should be in touch as well, but please do let us know if there is anything we can do to amend this experience. Thank you for your patience. - Nick (Cofounder, Shogun)

21. juli 2021

I really like this app and Shogun is really performing BUT also at the same more complicated compared to other available tools. Nevertheless, if you invest some time and explore the tool, you will learn it quiet easy!
Great thing is that the support replies usually within just a few minutes and is really helpful in every matter!

Veggie Wolf
Nederland
Over 1 år bruker appen
Shogun Labs, Inc. svarte 22. juli 2021

Thank you for your review and your feedback! Sorry to hear that you find Shogun a bit more complicated - if you have any feedback on improvements that we could make we would love to hear from you! Please feel free to send them over to the support team and we can make sure that they get to the right team.

Happy to hear that the team could help you out!

Karl | Team Lead, Technical Support

18. januar 2022

Shogun Page builder is pretty easy to use (took a bit of experimenting at the beginning to understand how to use it, but after that we didn't have any problems) and is really intuitive once you've got the hang of it! It allowed us to really customize our pages, and their support staff was extremely helpful with any problems we ran into. We definitely recommend this app!

Mascot Monthly Mix
Japan
24 dager bruker appen
Shogun Labs, Inc. svarte 18. januar 2022

Hello there, Shawn! Thank you so much for the review. 🎉

We are happy to hear that you find Shogun easy to use. Our drag and drop elements were designed to ensure you have the best experience. We greatly appreciate your kind words and are glad that you've been able to get the hang of the app to customize your pages. 🙂

Also, our support team is always there to assist you should you bump into any issues or have any questions. I'll be sure to share the feedback with the entire team.

Thanks for the recommendation. 😊

Sweetan | Team Lead | Support
Shogun Page Builder

15. februar 2022

Every once in a while I have glitch that I cannot work out. I am not sure if the glitch comes along with an update or it is user error. But once I am able to be in touch with support they are always very helpful. My one request would be a click to chat support button.

SPACE 519 | The Lunchroom
USA
Over 1 år bruker appen
Shogun Labs, Inc. svarte 15. februar 2022

Thank you for your review! We really appreciate it.

Sorry to hear that you have run into bugs in the past, if there is anything ongoing that we can help with please let us know at support@getshogun.com or via chat (on select plans).

Karl | Manager, Technical Support

15. august 2023

Great product and excellent support. All the tools needed, now its time to build.

Special mention to Rhys for his outstanding help!

Namie Home
Storbritannia
24 dager bruker appen
Shogun Labs, Inc. svarte 17. august 2023

Hey there, Nathanael! Thanks for sharing your feedback in the form of this review.

We sincerely appreciate the kind words and are glad to hear that you are having such an awesome experience with Shogun and our support team. 🫡

I will be sure to share the feedback with Rhys and the entire support team.

Please let us know if there is anything else we can assist you with. 😊

Sweetan | Client Services
Shogun Page Builder

8. august 2020

Thanks to the prompt and comprehensive, not to mention, super friendly Shogun support team, I fixed an issue with our blog margins that has never happened before. Sweetan even provided a short vid on how I could do it myself, and made it look so easy. Much appreciated!

Oliver Cabell
USA
24 dager bruker appen
Shogun Labs, Inc. svarte 11. august 2020

I'm glad to hear that Sweetan could help! We love to share videos when it's easiest to do so. Make sure to check out our webinar series on our website if you enjoy learning more about the platform as well!

Kalen | Team Lead, Support
Shogun Page Builder

5. august 2022

I am very satisfied to their help! They are very nice and patient to help me. Thank a lot! And i will keep using this!

mstore.tqsky
Singapore
24 dager bruker appen
Shogun Labs, Inc. svarte 5. august 2022

Thank you so much for leaving us a review and sharing your feedback.
We are glad to assist you and we'll look forward to hearing back from you again. We appreciate the love and support.

Sweetan | Manager | Support
Shogun Page Builder

4. mai 2020

I got a super quick response and feel confident I made the right choice going with app, even though there are a lot of options.

Honolulu MedSpa
USA
24 dager bruker appen
Shogun Labs, Inc. svarte 4. mai 2020

Thanks for the review and for giving Shogun a try! Our support team are always here to help and it's great that you had a good experience with them. Please do not hesitate to reach out if there is anything else we can help with. :)

Karl
Team Lead, Technical Support