Samlet vurdering
4,7
Antall per vurderingsnivå
  • 90 % av vurderingene er 5 stjerner
  • 6 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 2 % av vurderingene er 1 stjerner
Redigert 6. januar 2018

I'm all but taken away by not only the EXTREMELY VALUABLE tutorial information that Nick had shared, but also by the lengths that the support staff are willing to go to, in order to help their customers. After countless hours of research and review-reading that I've done for the past couple of months, as well as the disappointment that had nearly "rained on my parade" (due to the negative reviews given by some on a variety of sites affiliated with launching a retail store online), I'd almost turned away from my dream. Thanks to Nick and the rest of the support staff, I've turned that frown upside down. With every tutorial I watch and every confidence-building reply that I receive from these professionals, I find myself becoming more knowledgeable in a realm of the website building process and the blinders have finally been stitched on. With such talented individuals on the Shogun team, the only chance at outside failure is the inability or unwillingness to put one's defeated subconscious aside, grab that bull by the horns & force one's way down the right path. I now have the utmost respect for the staff at Shogun. PHENOMENAL EFFORT, SHOGUN!!!!!! CLASS ACT!!!! Oh..and P.S....I was in a bit of a bind today and saw that Shogun was closed until Monday. I have to admit that I was a bit disappointed, but not in Shogun. I knew that I still had a ton of products to view, review, determine whether or not I wanted them in my store, price checks and practically playing the part of a day trader just to assure that I'd be competitive in the roulette-world of eCommerce. I did, however, understand that everyone needs time off each week. Then, out of the blue, Nick replied to a message that I'd sent early this morning. When I finally saw that there was a response 2 hours prior to me seeing it, I replied to his message (thinking that a time lapse would occur before I heard back from him), but to my surprise, he read my message and responded right away. Thank you, Nick!!!!

Double J Junction Variety Retail Store
USA
10 dager bruker appen
4. november 2018

Great for editing product pages. However, the app will only load up pages partially every now and then. When this happens, it will create a duplicate product on your store with an image load error. Customers can see the error too.

Noj Era
USA
10 dager bruker appen
22. november 2020

I needed more customization options than shopify allowed as a non-coder and they make it super easy and have the fastest support team I've ever dealt with!

Outer Range Brewing Co.
USA
10 dager bruker appen
Shogun Labs, Inc. svarte 24. november 2020

Thank you for your revew! Happy to hear that Shogun offered you the customisation options that you were looking for! Let us know if there is anything else that we can help you with!

Karl | Team Lead, Technical Support

1. desember 2017

Great product, great customer service!

Iyali
USA
10 dager bruker appen
1. mars 2018

So far so good; really helpful tool in creating attractive pages (About, FAQ) you'd think would be included in a $180 Shopify theme. Excellent, insanely fast customer service. Jill fixed a small issue I was having two minutes after I asked. Highly recommended!

Adelieoutfitters
USA
10 dager bruker appen
14. juni 2023

Have recieved nothing butfqst, friendly and informed support thus far, always willing to go the extra mile

JRV One Stop Shop
Sør-Afrika
9 dager bruker appen
Shogun Labs, Inc. svarte 15. juni 2023

Thank you so much for leaving us a review, Rebecca!

We are super glad to hear that our team's willingness to go the extra mile has led to a great support experience for you. I am happy to share the kind words with the entire team.

We are always here to assist you and answer any questions you may have. Thanks for your continued support. 🙂

Sweetan | Client Services
Shogun Page Builder

17. februar 2021

When I had a problem using the app, I contacted them and they responded within an hour. After that, I was able to use it smoothly and it was very helpful!

HERALBONY
Japan
9 dager bruker appen
Shogun Labs, Inc. svarte 18. februar 2021

Thank you for your review! Glad to hear that the team could help you!

Karl | Team Lead, Technical Support

20. november 2017

Here's the thing. I'm cruising along buildin' ma' pages, loving the app, when about midnight on Saturday rolls around and I get this mysterious Shopify error message inside Shogun's page builder. The kind where I'm at a stand still and can't publish pages. I'm NOT a developer so I go through the usual amateur motions of flailing my way around google trying to figure out what could be happening as panic sets in. I try Shopify support and wait for an hour in a que (#78..). Very nice guy says he'll pass it on to the developer. I'm think: yeah, right (cynical, i know).

I give up, write an SOS email to Shogun support and figure I'll just sleep on it ...hoping against hope I won't be jolted awake by nightmares of catastrophic failure (i.e. cyber weekend is coming and i got no storefront). Oh, and I'm already writing off Sunday cuz no way I'm gonna hear back, right?

No sooner than I set my toothbrush down than I get a...get this...I get a PHONE CALL...from a strange number. I'm like, no, it can't be. I pick up. "Hey, it's Nick from Shogun - saw your email and figured you were working late, too..." whaaaaat?

A super-calm and professional Nick explains that they were working on a new feature and it was causing this error and they'd have it fixed by morning. BOOM.

Lights out. Slept like a baby.

Since then, I've needed support a few times and I gotta' say it feels good to know there's an open line to Shogun's team.

Moral of the story?

Not a developer? Need waaay better Shopify pages...AND sleep at night? Shogun.

:)
D

Gem Water
USA
9 dager bruker appen
6. november 2018

helped me showcase my website in a unique manner with all the features they offer all under one roof. would recommend

Mommy In Charge
Canada
9 dager bruker appen
Redigert 26. juni 2023

I've been testing out a few page builder apps to avoid having to re-code our product page templates every time there is a theme update. After checking out Shogun, I was really impressed not only with the functionality of the app itself, but also the customer support! Sweetan assisted me a few times and went above and beyond. Not only answering all of my questions, but also providing detailed information i needed. I will say there is a learning curve, but plenty of support and I love that you have the ability to create sections and not just a full page in the builder.

Skip Tea
USA
8 dager bruker appen
Shogun Labs, Inc. svarte 27. juni 2023

Thank you so much for leaving us this review, Carmen.

We are very glad to hear that Shogun turned out to be the best solution for your requirements and that the app functions were exactly what you were looking for. Sections indeed are an awesome feature. Thanks for giving them a try. 🫶

It was great to communicate with you and I am glad I could help. I am happy to share the kind words with the entire team and wanted to let you know that our support team is always available to answer questions for you. 😊

We'll look forward to assisting you again in the future.

Sweetan | Client Services
Shogun Page Builder