Omtaler (3 284)
Raffiner
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Etter vurdering
An overall good software that absolutely has some troubles with the width/boxed layout functions and as with all page builders, some headache with functions here and there but overall a good tool with good support.
Hello Robin- I’m sorry to hear you had such a negative experience using Shogun. I can see that one of our support engineers, Karl, reached out to you over chat right after you posted this, but I thought I would respond to your questions over email and here as well.
*Full width section*
The default width for the content defined by your theme appears to be full width. Due to this you’re not able to see any difference when using the full width toggle. I understand how having the option to disable is confusing in this case. You can instead apply side margins or limit the max width of the section.
https://getshogun.com/help/knowledge-base/how-to-center-elements
*Tab styles*
As you’re using the Store Coming Soon app, we’re unable to see the preview / live page. Could you please share a screenshot of the preview / live page so that we can take a closer look at this issue for you? Email it to support@getshogun.com
*Reaching out to Support*
Our contact form is available on the dashboard. You should also have access to live chat, and you can email us at support@getshogun.com
Please let me know if you have any further questions. We will make sure to have this resolved for you today. Thank you very much for working with us.
-Nick (Cofounder, Shogun)
There's a learning curve and some jankiness. But their SUPPORT is off the chain good. I'm writing this at 1:49am after about my 5th minor support inquiry for the day. Not only was it a quick turnaround, but he went the extra mile and found root cause and sent me a video despite us finding a workaround.
Thank you for your review! We really appreciate it. Glad to hear that support could help you out when you needed it. I'll be sure to have a look through the correspondence and ensure that we log any feature improvement suggestions! Feel free to reach out if you have any product feedback!
Karl | Team Lead, Technical Support
We have been very happy with the page building functions on this App. Aesthetically, we have been able to achieve nearly all the things we wanted to by using this App. The support team have also been responsive and helpful. The only limitation we faced has been the form customization - which we would have liked to have more integration into Shopify's systems with. Nevertheless, we are very grateful to have found Shogun as our site building platform.
So happy to hear that the team could help you out with your site! Thank you for taking the time to leave a review and for the feedback about the forms! Definitely will log that as a feature request, I know you're not the only one who would like to see Shopify form integration added 🙏
Karl
Team Lead, Technical Support
Ich habe ein großes Problem mit meiner Seite gehabt und diese tauchen ab und an wieder auf (header & footer erscheinen in Speicherung, obwohl ausgeklickt). Der Support hat sich umgehend mit der Angelegenheit ausführlich befasst und das Problem in kurzer Zeit gelöst. Leider aber ist das Problem nicht permanent behoben, so dass ich bei neuen Seiten, die ich einrichte, jedes Mal den Support kontaktieren muss, um das Problem zu beheben. Deswegen ein Stern Abzug. Der Support ist TOP!!!
Thank you so much for leaving us a review, Yilmaz!
I'm glad to hear that our team could help with the issues and answer the questions for you. I'll be happy to share the feedback with the entire team.
Please do let us know if there's anything else we can assist with in the future.
Sweetan | Team Lead | Support
Shogun Page Builder
Top notch product and fantastic support! Wouldn't hesitate to recommend Shogun to any of our clients. We had a very specific technical issue and their team jumped onto our site to help with a fix.
I love this app. And it's gotten even better just since I bought it. Handy customer service, too. I use Wix, Squarespace and Shopify. Shopify with this app is my favorite way to build pages. I'm giving them five stars because I want them to to do well and keep making a great app even greater.
The team has been quick to help with issues I had so far! Been loving the interface! Recommend considering this app when looking for a page builder.
Thank you so much for your review! Glad to hear that you are enjoying using Shogun!
Karl | Team Lead, Technical Support
I would love to try the App, but sadly there is now 10 days trial?
Actually, even on the website, a trial is advertised...
Would love to test it...
Hi there,
Sorry to hear that you were unable to receive a trial - I reached out to you via email, too. It looks like you had previously installed Shogun 2 months previously, which would have used the original trial for this store. If you would not mind reaching out to support@getshogun.com we would be happy to offer you another trial for your store.
Thank you,
Karl | Team Lead, Technical Support
Advertising Free Plan but after you install the app you are forced to choose a paid plan. This is not right.
Hey there,
I'm so sorry to hear that you've had a negative experience with Shogun Page Builder.
I can see from your comments that there may have been some frustration with our current plans. I can see that you're interested in experiencing the free plan, but can see that this is not available for your store. Stores that are already subscribed to a plan are unable to adjust to the free plan at this time. This is by design as the free plan only allows for a single page, and any other plans that are selected would provide many more pages. If a client on the Build plan were to change to the free plan, their pages would be locked and this could cause a poor experience.
I tried to reach you on the phone but received a message that the number is not currently accepting calls. I've sent you an email as well :) You can followup with me there and we will do our best to ensure that your experience doesn't remain a negative one.
I look forward to hearing back from you soon.
Kalen | Team Lead, Support
Shogun Page Builder
pretty impressed by the quick resolutions the team provides..i was interacting with Sweetan.
so far so good. seems like a better option than the other page builders..
Thank you so much for leaving us a review, Rahul.
It was great to communicate with you and I am very glad to hear that I could help answer the questions. We also appreciate the honest feedback and are happy that your experience with Shogun has been a positive one.
We'll look forward to assisting you again in the future. 😊
Sweetan | Client Services
Shogun Page Builder