Omtaler (3 303)
Raffiner
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Etter vurdering
Warning! If you use this app and want to pause it so you don't have to pay the fee while not using it they will not do that. You have to delete the app and then after a couple months all your saved info is deleted. This means when you reload it and try to use it most of the information on each page is gone and you have to rebuild the majority of each page. Buttons, links to other pages and everything!
Hey Paul,
So sorry to hear that your pages were lost when uninstalling the app. In the past we kept all of your data on your account so that you can easily reinstall the app at anytime and manage your pages as if you never left. However, to be GDPR compliant, Shopify has instructed us to remove data from the users account. After 14 days, the data from the account is removed and will be lost. We send out an email to every user that uninstalls warning them of this change.
We understand that this is frustrating and I have passed along your comments to my team. We are looking into different options that we can provide to make this process better for our users. We greatly appreciate your feedback.
I've reached out to you via email and would love to hear back from you.
Kalen | Team Lead, Support
Shogun Page Builder
while installing says free plan available for 3 pages.but after app installed .doesnot provide any free plan option and forces to use only paid plan trails .be clear do not waste time for people by invoking install app and then realise
-UPDATE-
Hi again, Anil! I tried to call the number we have on file a few times, but I wasn't able to connect with you or the CloudEnabled team.
I have also reached out to you via email and I would greatly appreciate it if you could reply back to us there. I'll be glad to connect and learn more about the issue.
Thanks!
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Hey there, Anil! Thanks for sharing the feedback.
I apologize for the inconvenience and the experience.
I am also sorry to hear that you felt we are forcing you to use a paid plan trial.
The Free plan is available for new users who install Shogun for the first time. The Free plan is also limited as it is a way to test the editor to see if it fits the requirements. It comes with the ability to publish 1 standard page. the 3 pages you refer to are 3 templates that you can check. These are not 3 pages.
However, looking at your account, I could see Shogun was initially installed about 1 year ago on 2021-12-23 and we didn't offer a free plan back then. It looks like our app was uninstalled and reinstalled again this month and that's why you are noticing the option to get started where you left off and see a pick-a-plan page.
I can understand the concerns and the misunderstanding. I was trying to contact you via the phone number we have on file, but I am not able to connect with you.
I am reaching out to you via email and would greatly appreciate it if you could write back so that I can assist you better.
Sweetan | Client Services
Shogun Page Builder
The most unintuitive website builder tool i ever used. in terms of formatting, it's more worse than Word.
Hi, Theresia!
Thank you for your review. I'm so sorry to hear that you have had a negative experience with Shogun.
I've asked our Success team to reach out to you to discuss the issues that you have been having, and hopefully help you have a better experience with Shogun. We'd love to hear what went wrong so that we can pass this feedback onto our teams for future consideration for Page Builder - we log all feedback that we get from customers because we think it's the best way for us to grow and provide the best experience possible to customers like yourself.
We're looking forward to hearing back from you, and really hope that we can help you achieve what you are hoping to with Page Builder.
Thank you again, and please do not hesitate to reach out.
Karl
Team Lead | Technical Support
it made setting up the site easier but after that you are locked into shogun. if i delete this and then try to make any edits on the site the entire thing breaks.
Hi there,
Thank you for your review today!
Our team have tried to give you a call but it appears that the phone number that we have on file for you is invalid. We have also sent you a follow-up email to clear up the confusion.
When pages are edited outside of Shogun, Shopify does strip some Shogun code out of the page - this is not something that we have control over as it is up to Shopify themselves. Re-publishing the page via Shogun will resolve any issues that you have with this.
If you want to edit your page via Shopify, we would recommend using the "revert page" option that is available through the dashboard.
I would ask that you reply to the email that was sent your way so that we can help you with your issues.
Thank you,
Karl | Team Lead, Technical Support
I ask for help about SEO. I never get any reply after I give the app a 5 star.
It cost me $39/month without any support, and the page I built cannot shown or crawled by google search engine. What a shame!
Thanks so much for taking time to leave a review! I'm so glad to hear that you've had a wonderful experience with Shogun Page Builder and our support team.
If there is anything we can help with, please don't hesitate to let us know :)
Kalen | Team Lead, Support
Shogun Page Builder
Updateupdate: They make changes to live pages (without your permission). You have to tell them to revert back (it made visible changes to layout/text). Then they tell you now it's looking as before. Only later do you realize, yea it does, on desktops.. but not mobile!! My whole product description was missing.
Then a test product were added to live page, without telling me that I had to remove them.. I don't know if I should have figured out I was sup' to remove it myself, after he tested something with it..
Shogun dev. team, pls be careful with live pages, and check on all devices..
Hey Niklas- sorry for the delay here- I know our team was in touch right away, but it took a moment for me to get to this personally. This has prompted a lot of internal discussion on support approach. Some clients care most about speed to reply- our global presence is an advantage there: we have support team in USA, UK, Jamaica, Philippines, India, Canada, and Australia- so when one rep might have signed off, 2 more have signed on. That said, some clients probably prefer consistency- and would prefer contact with just one rep, even if that means waiting 12+ hours for a reply. Regardless, your feedback has prompted a few things (1) We're going to implement a formal NPS system to get to experience problems like this before they are a major issue (2) We are considering an initial option in chat that asks if the priority is "speed" or "dedicated rep" (3) we are QA-ing our support process, looking for things like better internal commenting in support convos etc. Long winded response, but want you to know that you are heard. Thank you - Nick (Cofounder, Shogun)
I would love to try the App, but sadly there is now 10 days trial?
Actually, even on the website, a trial is advertised...
Would love to test it. Message me hannes@stoyo.io
Hi Hannes! It appears that the trial period for this store was used originally back in March of 2019, however, we have gone ahead and re-enabled this so that you can try Shogun once more :) A support team member has also reached out to help with anything else you may need. Happy New Year! - Nick (Cofounder, Shogun)
2nd Review
Now it has been the 20th time, and another whole day of work - gone!!
It is so frustrating, and it keeps letting me down again and again! This time, i used Safari as you told me to.
Why is it that this program keeps letting me down all the time again again and again? Even when it tells me everything is saved?
It is not, and I am really getting quite frustrated!!
I will definetly not recommend this page builder, and I will look around for something else - Saving issues is the minimum of what you will expect of an online platform
1st Review
Want to avoid serious headache with saving?
Do not use Shogun!!!
This application has critical issues with saving abilities
I've been working with it for three months, and i've have experienced multible times saving issues costing me awefull lot of time and headache.
When you hit "Save" it does not always saves, even tho it tell you so. Then when you refresh your browser, all your work from previous saving, until now, is gone.. Caput... Very very frustrating.
More frustrating is it, because you do not know when the saving is not saved. It is just comes up randomly.
So... If please Shogun, fix this saving issue
Updated!
Hey Kasper- I know Abhinav has been helping you out, but just wanted to acknowledge your frustration here. It may be the that the browser you're using (Brave) is causing the issue. We aim for compatibility with all browsers, but focus on Chrome and Safari. We're here to help, so let us know what we can do. Also- we need to add "auto-save" as a feature, and that is on our roadmap. Thanks! - Nick (Cofounder, Shogun)
Beware of the rating, a lot of false positive reviews! By far the worst experience we've had with any App on shopify.
We spent a lot of money and time on creating our product pages with Shogun, and Shogun later completely removed ALL the pages from our website!
And the customer support has been of no help other than assuring me "they can't do anything and they're really sorry".
Hi there,
Thank you for your review - I'm sorry to hear about the negative experience that you have had with Shogun.
When a store uninstalls Shogun we receive a request from Shopify to remove data that we store about the store - this is a requirement from Shopify to comply with GDPR data processing laws. We notify stores when this process is started to let them know that this process has begun and that their data will be removed in 14 days.
We have since rolled back on some of the data that is removed during the redaction process as we are aware of the inconvenience that this caused our customers who uninstalled during the period of first implementation and revision of this process (27th October 2020).
https://getshogun.com/help/en/articles/3978903-what-happens-to-my-pages-if-i-uninstall-shogun-on-shopify
To restore these pages, you can reimport them into Shogun using the search bar at the top of your Shogun dashboard - provided they have not been deleted from Shopify manually.
Sorry for the inconvenience.
Let us know if you have any other questions.
Karl | Team Lead, Technical Support
It's imperative that they ditch the 'Free Plan' option. It allows you to build pages without limit but it's useless because you can't actually do anything practical with them. As someone else mentioned it's like a game with no practical use. It's clearly a crude marketing ploy to lull you into doing so much set up work that when it's time to press go, there's nothing you can do. Lots of time wasted and the minimum cost is too restrictive for small businesses. Cheers lads.
-UPDATE-
25th July 2023.
HI again, Peter and Mattie. I see you haven't used our app in a while and I haven't heard back from you. I wanted to check here if everything is working fine and if it was possible to reply back to me via email.
Thanks!
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-UPDATE-
22nd June 2023
Hi again, Peter and Mattie!
Thanks for writing back to me, Mattie. I appreciate the feedback you shared. It was good to communicate with you and we'll look forward to turning this negative experience into a positive one.
Myself and the support team is available to answer any questions you may have and we'll look forward to hearing back from you as you explore our app further.
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-UPDATE-
19th June 2023
Hey, Peter, it looks like I spoke to the store owner, and we'd be happy to connect with the individual/user on the account who did use the app so that we can understand the concerns better and assist you further.
I have reached out via email and will appreciate it if you could reply back to me.
Thanks!
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Hi, Peter! We appreciate the feedback.
I apologize if you feel the Free plan isn't practical or wasn't useful. I also appreciate you going through the other feedback. The free plan is a way to test the app and get a feel for the editor before you can decide to try and test more options and access more elements. The free does allow you to access pages and it comes with the ability to publish 1 page.
We also offer a further 10 days of the free trial on our paid plans. You can start the trial and explore the app and the elements further.
Having said that, I apologize for the inconvenience and I have reached out via email to understand the use case and answer the questions further.
Thanks and I'll be looking out for a reply via email
Sweetan | Client Services
Shogun Page Builder