Omtaler (3 229)
Raffiner
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Etter vurdering
It's a great app but so so many issues. A bit over it to be honest.
Hey there, Thanks for leaving us a review and sharing your feedback.
Sorry to hear that you are facing issues. I was trying to locate a recent support conversation under all the email addresses we have for your account and I wasn't able to locate a conversation. Could you please help us with more context about the kind of issues you are facing?
That should help us to analyze this better and assist you further. Our support team is more than happy to address the issues for you.
You can reach out to our support team at support@getshogun.com.
We'll look forward to hearing from you soon.
Sweetan | Client Services
Shogun
Unexpected HUGE charge
Trying this app is not advised… I was shocked to see that I was automatically charged almost $400 (with taxes) after trying this for a day. My $1 / month trial Shopify account just set me up to get taken advantage of. If I automatically was charged $39 like it shows is the price then I would understand but this is 10x that.
I only used for a few hours and didn’t find Shogun to be intuitive unfortunately.
---Update - April 5, 2024---
Hi there, Jay, I appreciate you writing back, however, it looks like we have not heard back from you again. Could you check the email and reply back with the store details so that we can assist you further?
Thanks.
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Hi there, Thanks for sharing your feedback here.
I am not able to locate your account or a support conversation about the same as the store name- My Store seems to be very generic.
However, I would like to let you know that app charges or subscription charges work based on billing cycles in Shopify. We offer 10 days of free trial and if the app is not required we recommend uninstalling the app before the trial period is over. If the app is not uninstalled, the recurring subscription starts automatically, that is how subscriptions work.
I see you suggested you tried the app for a day, but if the app was not uninstalled before the free cutoff period, you will be charged which is expected behavior. And, you will be charged based on the plan you selected while you uninstalled and started the trial.
If you reached out to our support team about this previously, could you reply back to us on that thread?
Having said that, as I am not able to locate your store details I wanted to check if you can reach out to our support team at support@getshogun.com?
Our support team will be happy to analyze the account and share further information to clear any doubts or misunderstandings here. And, we'll be happy to help with the charge.
We'll look forward to hearing back from you soon.
Thanks for your understanding.
Sweetan | Client Services
Shogun
always super helpful fixing bog and small challenges i encounter on the way, having support from Shogun team gives me peace of mind as I am learning by doing and develop my website with more confidence. thank you, Shogun Team!
Thank you so much for sharing your feedback and leaving us a review. 😊
Please let us know if there is anything we can assist you with.
Sweetan | Client Services
Shogun
The customer support is good, the the app itself is pretty bad. Very hard to build landing pages, poor navigation, brutal formatting for mobile.
overall not great
Hi there, Pierce. Thanks for leaving us a review and sharing your feedback.
I was going through the conversations you had with our team and I apologize if you felt Shogun wasn't a good fit for your requirements. Would you be able to help us more when you refer to the app being hard to build landing pages with issues for mobile formatting? Our team will be happy to analyze the use case and ensure we can work on your suggestions.
I see you were looking to create a form and connect the same with a third-party form app/service. For such instances, it is best to embed the form directly from the form service as suggested by the team. The embed form is not something you can control using Shogun, but our HTML element will populate what is pasted there.
However, let us know if you decide to try Shogun again. We'll be happy to assist and answer your questions.
Sweetan | Client Services
Shogun
Uninstalled the App and got charged nonetheless.
Hi there!
Thanks for your feedback!
We wouldn't expect you to have been charged if you uninstalled the app while you were still in the trial period.
Unfortunately, we no longer have your email, as it was redacted (standard procedure on uninstallation). Could you send us an email to support@getshogun.com referencing this? Then, we can look into and resolve this issue for you.
We are looking forward to hearing from you!
James | Client Services
Shogun
Great App! Well worth the price. Simple to use.
It has cut the time to develop a new webpage by 75% - saves me hours a month.
Great support, too.
It supports custom elements which can be extremely useful when you try to add a unique element to your website. Also, they have advanced customer support!
I love this app. I've been using it for over 6 months and it's been a huge time saver. You don't need to know code and it's very user friendly. I recommend this to anyone who wants to customize their website.
This is a great app! It's got some great features that we currently use for our website to make getting information about our products and services super easy for our customers.
What a relief it was to discover Shogun! Creating new pages for our store is so much easier now, and the app works exactly as it is meant to. The drag & drop interface makes a big difference, and there is real potential to dive in deeper if that's what you are into.
Support from the Shogun team is also exceptional, with fast responses and friendly advice both during initial setup and also when encountering a few quirks particular to our store.
Highly recommended - this app has saved us both time and money and we look forward to continuing with Shogun well into the future.