Omtaler (3 303)
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Etter vurdering
Sorry, but I don't understand how to use this App. Two many sections, heading, boutons, you get lost easily.
It was a complete lost of time.
Hey Patrick- reached out a couple times, but didn't get a response. Sorry you had a bad experience here. We would love to give you a free retrial. If you ever need help with anything, our support team is global (USA, UK, India, Australia, Jamaica) and runs 24/7. Email us and we will take care of you. Thanks for your consideration. -Nick (Cofounder, Chief Product Officer)
No actual free plan, you're tricked into downloading it only to be brought to a page to give them money.
Can't even see if their templates might be fit for my store, not a super good business model to say you can try it out for free when you're instantly hit with a paywall. That's definitely a false advertising move.
Hi there! I appreciate you taking the time and writing this review while also sharing your feedback with us.
We do offer a Free plan which is available for users and stores who are installing Shogun for the first time as the plan is more of a way to test the app and the editor. However, looking at your account, I see our app was installed 3 months ago, on 2023-05-09 and the Build plan was activated. The app was then uninstalled and reinstalled again on August 1, 2023, which is why you didn't see the Free plan option since the Build plan was the last plan activated on the account.
I can understand the frustration here and I'll be happy to look into this further for you.
I have reached out to you via email and would appreciate it if you would reply back to me. Thanks for your support.
Sweetan | Client Services
Shogun Page Builder
another stupid app, i installed this app to try it on my product page, but when i uninstall it then it f....up my product page, you can not reset the settings,,,now i have to delete the product and add it all over again to m store
the worse thing is that i saw that the modification that i did on one product page is affecting all the other products pages,, so i have to reinstall my theme all over again and setup all the customization that i did which means doing the work all over
DONT CALL ME AGAIN BECAUSE I WILL NOT TAKE DOWN MY REVIEW
Hi Amin,
Sorry to hear that you had issues with the use of Shogun.
Shogun makes very minimal additions to your theme and does not have the ability to edit all of your product pages, just the ones that you import into Shogun and edit in Shogun - even then, we don't edit the theme, just the product description.
We called once to try to help you resolve the issues, and also followed up by email offering further assistance - we appreciate honest reviews and would never ask you to remove or amend a review until we helped you resolve the issues that you were experiencing and were 100% satisfied with the solution. Unfortunately, we have not heard back from you to our offers of assistance - but please always feel free to get in touch if you require assistance.
Best of luck in your future endeavours.
Karl | Team Lead, Technical Support
They have been harassing me nonstop since I posted a non 5-star review, so now it’s a 1 star review.
Downloaded to add related products to select product pages. They are added in a 'Shogun' format, however much that may clash with your store's look. Otherwise intuitive and lovely for landing pages. Tough to justify @ $40/mo
Hey Jamie- this is on us for sure. You asked for us to not follow up, and we made a mistake and emailed you again asking if we could help fix this. You have been added to our "do not contact" list and we will make sure not to bug you (apologies in advance if Shopify sends you an automated email from this reply). If you ever feel like giving us another try, please email support@getshogun.com, or me personally, and we'll give you an additional free trial and help you with whatever you need. Thank you. - Nick (Cofounder, Chief Product Officer).
So I got my "10 day free trial" and got charged right away... Don't promote a 10 day free trial and not offer it. What a scam
Hey Valentina! For clarification, Shopify handles billing for all the stores in the app store. My guess is that you had the app installed at an earlier date, uninstalled, and then reinstalled later. The 10 day trial starts when you first install the app for the very first time, and expires 10 days later. Anyways! We're (1) generally happy to reset free trial periods upon requests (2) happy to refund you directly. Shopify sometimes issues app credits, but we are happy to just PayPal you ASAP. Email support and we will take care of you! Thanks Valentina. - Nick (Cofounder, Shogun) PS. I reset your free trial in case you'd like to give it another go :)
Unable to create a page, user support was delayed, app not intuitive, ok for pro designers only. Do not recommend, installed twice, spent time creating a page, very slow , difficult and finally gave up.
Hey Andrea,
I'm sorry to hear that you've been experiencing some troubles while using Shogun Page Builder. We appreciate the feedback. We do our best to make Shogun as intuitive as possible. In instances where something doesn't make sense to new users, we have a help center with articles tons of information on common questions.
https://getshogun.com/help/en
We also have webinars with walkthroughs on how to get started and use common features.
https://getshogun.com/webinars
I can see that you contacted us through chat. Our goal is to respond to each client within 5 minutes through this support channel. I can see that we did respond within 5 minutes to your request. Was there a different expectation as to how quickly we would get to you?
I'll be reaching out to you directly to see if we can provide any further assistance.
Kalen | Team Lead, Support
Shogun Page Builder
App Is Horrible Deleted The App And The Glitches It Left Behind Are Now Still Stuck On My Product Page, First Off The App is extremely glitch, And Causes Problems Instead Of Helping
Hello Rogelio- I'm very sorry to hear you had such a negative experience. Members of our support team have reached out over phone and email, but we haven't gotten a reply from you yet. We'd be happy to fix the issues you're facing with your product pages. Can you tell us the names of the pages that were impacted? Would you like to revert them back to the Shopify version of the page? If you'd prefer a member of our support team can give you a call to get a better understanding of the issues you're facing and resolve them for you as soon as possible. Thank you - Nick (Cofounder, Shogun)
This app ruined our site. Beware that if you install this, you cannot uninstall it completely. I contacted them a few times and had to find a developer to remove their junk code which is left on our site. Still, our site is a mess, it's showing an error "Liquid error: Could not find asset/snippets/shogun-head.liquid" If I request you to remove all of your code from our site, you must respect our decision. Your incomplete instructions do not suffice.
Hey Shehara,
I'm so sorry to hear that you didn't have the best experience with Shogun Page Builder.
We know that having excess code that is cluttering and leaving error messages on your pages would be quite frustrating. You've sought out Shogun to help improve your designs and now that you've uninstalled, our app has actually had the opposite effect.
I can see that we did receive a communication from you and Shopify requesting that the code be removed from your theme. We provided some instructions on how to do that if you'd prefer to remove it yourself but we also offered to remove this for you if there were any issues or doubts. We would just need collaborator access to your theme to adjust this. We are more than happy to accommodate this.
The primary reason why Shogun code is not automatically removed from the theme is because we want the pages our users create to remain active on their sites after the app is uninstalled. This is something our users ask about regularly and we are happy to be able to provide them this functionality. Unfortunately, in your case, this has provided frustration rather than utility.
For this we apologize. Perhaps we could have communicated this more clearly.
We have sent you an email and look forward to your response. We would love to have the opportunity to make sure everything is resolved and make this right.
Kalen | Team Lead, Support
Shogun Page Builder
No reply from the support theme after sending them a message... Btw their app, it's not very freadly user.
Maxime- my sincere apologies for the negative experience. Our webform was not sending the emails through due to a technical error. This is the first time that has happened, and the issue has been resolved. Of course, we have reset your free trial and are happy to refund any charges. Also- we would love your feedback on what you find confusing about our software- this helps us improve the product. Thank you very much - Nick (Cofounder, Shogun)
Lack of functionality. App is simply not good based upon other page builders ive used. It just doesnt have the features nor freedom
Hey there,
Thanks for your review. I'm sorry to hear that your Shogun experience hasn't been a positive one.
We appreciate the feedback and we'd love to assist you further. We would like to learn more about the issues you are facing while using the app or the features you are looking to use.
My colleague, Andre has reached out to you via email and we hope to hear back from you.
Sweetan | Team Lead, Support
Shogun Page Builder