Recenzje (3 284)
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Według oceny
I have been using Shogun for years and it's a great platform to create great pages - even if you don't have a lot of website design experience. Their customer service is very quick and helpful. Nothing but good things to say about their platform...
Great builder, I had some issues, but ultimately Leah from their success team help solved them.
Hi there, Thank you so much for leaving us a review.
We are super glad to hear that you had a wonderful experience and that Leah was able to help resolve the issues.
Please let us know if there is anything else we can help with.
Sweetan | Client Services
Shogun
Once you use Shogun you're locked in. They have repeatedly changed features and changed their pricing which results in broken pages, missing features that we once had, and difficulties site wide. Customer support is slow to respond. You guys suck.
Hi there!
Thanks for leaving your feedback with us. While we change our plans' pricing and add new features, necessitating shuffling features to different plans, we never take features off of users, nor do we force you onto new plans.
Once the app is persistently installed, you've always got to keep the feature set you are familiar with. Pages, therefore, will not spontaneously break. As I understand, the features that were missing were found to be still available, only slightly moved in the UI with the editor design refresh.
Customer support is available 24/7 through email, where we aim to respond to every email within 24 hours, and live chat, where we can be reached most hours within a couple of minutes.
I know we were chatting recently about this, and if you have any specific queries not addressed in our more recent interaction, please reply to that same thread or reach out to our team, and we'd be more than happy to assist you.
James | Client Services
Shogun
The customer support is good, the the app itself is pretty bad. Very hard to build landing pages, poor navigation, brutal formatting for mobile.
overall not great
Hi there, Pierce. Thanks for leaving us a review and sharing your feedback.
I was going through the conversations you had with our team and I apologize if you felt Shogun wasn't a good fit for your requirements. Would you be able to help us more when you refer to the app being hard to build landing pages with issues for mobile formatting? Our team will be happy to analyze the use case and ensure we can work on your suggestions.
I see you were looking to create a form and connect the same with a third-party form app/service. For such instances, it is best to embed the form directly from the form service as suggested by the team. The embed form is not something you can control using Shogun, but our HTML element will populate what is pasted there.
However, let us know if you decide to try Shogun again. We'll be happy to assist and answer your questions.
Sweetan | Client Services
Shogun
Top class support from James and Sweetan, highly recommended
Hi there, James. Thanks for sharing your feedback and leaving us a review.
We are super glad to hear about your experience with Shogun and our support. It was great to communicate with you and I will be happy to share the kind works with James as well.
Thanks for the honest recommendation. Please let us know if there is anything else we can assist you with in the future. 😊
Sweetan | Client Services
Shogun
For someone like me, who knows what they want but knows almost no programming- it really is the BEST!
Thanks for leaving us a review and sharing the feedback, James.
We designed Shogun to be easy-to-use without having to code and we are super glad to hear that you are having a great experience with Shogun.
We'll be here to assist you if you bump into any issues or have any further questions.
Thank you so much for your support. 😊
Sweetan | Client Services
Shogun
Justine was super helpful and got my question answered promptly !
Hi, Gracie. Thank you so much for leaving us a review and sharing your experience.
I am happy to hear Justine was able to help and answer the questions. I will be sure to share the kind words with her.
Please let us know if there is anything else we can assist you with. Thanks for your continued support. 😊
Sweetan | Client Services
Shogun
James from Support was quick to remedy a situation where one of my pages had an error on a live page. Great customer service
Hi there, Chris. Thank you for taking the time and leaving us a review.
I am happy to hear that James was able to help resolve an issue quickly. I will be sure to share the feedback with him and our entire support team.
We are here to assist you should you bump into any issues or have any further questions. Thanks for your support. :)
Sweetan | Client Services
Shogun
Great customer support!
Hey Katya. Thank you so much for taking the time and sharing your feedback in the form of this review.
Our support team is proud to serve you and we'll be here to assist you again should you bump into any issues or have any questions.
We appreciate your continued support. 😊
Sweetan | Client Services
Shogun
Rhys was very helpful and replied super quick to all of my questions.
Hi there, Alice. Thanks for taking the time and leaving us a review. 💜
We are glad to hear that you had an amazing support experience with Rhys. I will be happy to share the feedback with him and the entire team.
Please let us know if there is anything else we can help you with in the future. We appreciate your support. 😊
Sweetan | Client Services
Shogun