Shogun ‑ Landing Page Builder

Hi, Julian!

Thank you for your review and for your feedback. I am sorry that you have had a negative experience.

Our Free and Starter plans are currently only available to new users of the app, at the moment, though I will be sure to pass on this feedback to our internal teams for review. Apologies for any confusion that this caused!

My colleague has reached out to you with some more information, we would love the opportunity to turn this negative experience around for you and look forward to hearing back from you.

Please do not hesitate to get in touch.

Karl | Manager, Technical Support

Hi there! My name is Joe from the Shogun Customer Support team.

I can definitely understand your frustration about this and really want to thank you for bringing it to our attention. I attempted to reach out to you via phone but wasn’t able to get ahold of you. I’ve sent you an email as well and look forward to hearing back :)

It's quite possible that the theme you've chosen to use in Shopify uses Javascript to display parts of the page. Having said that, the Shogun editor does not load Javascript by default since it can sometimes cause issues in the editor. This is very likely what was causing the loading issue that you were seeing.

I’m confident that we can solve this from our end, but please keep in mind that we can only troubleshoot active accounts. I noticed that you've already uninstalled Shogun, but if you decide to give it another shot, we're more than happy to re-enable your trial once you reinstall the app (without having to choose a plan).

We hope to have you back on the team soon and my sincerest apologies for any inconvenience this has caused! Please feel free to reach out to me if you ever have any other questions or concerns, and have a great weekend. :-)

Joseph | Support Specialist
Shogun Page Builder

Hey Angelyn,

I'm sorry to hear that you didn't have the best experience. We can certainly understand your concerns regarding the price. We know that now more than ever, business costs have to be a consideration and we can certainly appreciate the need to cut back on the price of business operations.

It sounds like you found Shogun relatively easy to use, it's really just the price that caused your experience to be less than stellar. In case you were not aware, the subscription cost is only necessary as long as you need to maintain your pages while using Shogun Page Builder. If you were to build up a few pages and you felt that you no longer needed to change them for an extended period of time, you could uninstall Shogun and those pages would remain. The only exception to this rule would be if you've added form boxes to your pages. We cannot continue to send form data per Shopify's GDPR guidelines.

We have reached out to you via email and are also willing to jump on a call if we an help at all :)

Thanks for your feedback and looking forward to hearing from you soon.

Hey Ben- I think a member of our support team (Charles) reached out to you immediately after this to schedule a call to see where you feel we can improve. I'm not intimately familiar with PageFly, but we always like to hear feedback. Please do take us up on our offer to chat, and we can also help you with a free re-trial. I think once you explore our software a bit more you'll have a different perspective. Support@getshogun.com is always here to help. Thank you for your consideration. - Nick (Cofounder, Chief Product Officer)

Thank you so much for leaving us a review.

I am happy to hear that Rhys could help and I'll be glad to share the feedback with him.

Please let us know if there's anything else we can help with in the future.

Sweetan | Team Lead | Support
Shogun Page Builder

Hey Victor- Sorry to hear you had a negative experience with Shogun, but we can help! Shogun works with almost all themes, and it does work with the Parallax theme. We have reached out to you, but have not heard back in a while. Please email our technical support team so we can help get you sorted: support@getshogun.com. Looking forward to solving this with you. - Nick (Cofounder, Chief Product Officer)

-UPDATE-
July 27, 2023
Hi again, Sarah!
I have been trying to get in touch with you and haven't heard back from you. I'd be happy to assist you further if you could reply back to the email thread or help me with a phone number that I can use to get in touch with you.
Thanks!
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-UPDATE-
July 3, 2023

Hi again, Sarah! I tried to reach out via the phone number we had on the account and I wasn't able to connect with you.

I see you have decided to uninstall the app, however, I didn't notice the app was utilized to test our elements or to design the page (s) further that would offer a better understanding of what the app can allow you to achieve and I apologize for any misunderstanding or inconvenience here.

I haven't heard back from you via email either and I wanted to check if I can connect with you to discuss the issue further or understand your requirements.

Thanks for your support.
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Hi there, Sarah. I appreciate you taking the time to install our app and sharing your feedback in the form of this 1-star review.

We take the feedback seriously as it helps us to understand the concerns and also improve our app.

The Free plan as suggested is limited when it comes to features and elements. It is a way for our users to test the basic functionality of the app, get a feel for the editor and see if this would be a good fit for the requirements. It offers 1 publishable page.

I am sorry to hear that you feel the Free plan doesn't allow you to do anything useful and we'd be interested to learn more about what exactly were you looking to use the Free plan for.
Was there something specific you were looking to achieve?
Is there something specific that you wanted to do and were not able to?

We offer a 10-day free trial on our paid plans that will offer access to more pages, more features, and the elements we offer. Please feel free to activate the trial of any of our plans to test more features and elements.

I'll be happy to speak to you over the phone or via a Zoom call if that helps so that I can answer any questions you may have and assist you better in hopes of turning this negative experience into a positive one.

I have followed up via email as well and I will be looking forward to hearing back from you soon.

Sweetan | Client Services
Shogun Page Builder

---UPDATE---
Hi again, Archer! I hope you are doing well.

I wanted to check if you received my last message via email.

I also tried to reach out to you via phone and wasn't able to connect. I did leave a voice message but haven't heard back from you.

I'll be glad to assist you further with the questions and the issues if you could reply back to me.
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Hey there, Archer! Thanks for leaving us a review and sharing your feedback with us.

I am sorry to hear that your experience with Shogun and the support team hasn't been a positive one. I'll be more than happy to assist you and understand the issues further.

It looks like there has been some misunderstanding here. I was going through the support conversations and our team has responded to every question right away. However, I suspect our replies were not received at the email address you used to reach out to us. This can happen is the email service provider is blocking the domain or if the replies end up in the spam folder.

I have reached out via email in a separate thread and I will try and connect via phone to learn about the pain points further. We are always happy to assist our users and we'd surely like to turn this experience around.

Please let me know if you receive my email and I'll look forward to resolving the issues for you. Thanks for your support.

Sweetan | Client Services
Shogun Page Builder