Recenzje (3 284)
Zawęź
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Według oceny
This app is easy to use.
Also, if you don't understand something, the support will help you right away.
Very good service.
Thanks again Justine and Sweetan.
Thank you so much for the review, Kei.
We sincerely appreciate the feedback and are glad to hear you are finding Shogun easy to use while having a great experience with our support team.
It was great to connect with you and I'll be sure to share the kind words with Justine as well. 😊
Please don't hesitate to write back to us if you bump into any issues. We are always here to assist. 🫡
Sweetan | Client Services
Shogun A/B Testing & CRO
charged me 99$ when i had uninstalled a long time ago, get back to me to refund my money please
Hi there!
Thanks for reaching out with your feedback.
We noted your request for a refund yesterday, and my colleague, Sweetan of the Billing team, replied to say that he had processed your refund and that the amount would be back with you in the next 5-10 days as per normal process.
It looks like our email reply may not have been received and we suspect the email address you used to reach out to us had a slight typo. If there are any outstanding action items, could you please write back to us or reply to the same email thread? We'll be happy to assist you.
Looking forward to hearing back from you.
James | Client Services
Shogun
We have liked this app quite a bit. The Support is very helpful the couple of times I needed to reach out. Justine and Andre were great!
Hi there, Sarah! 👋 Thank you so much for sharing your experience in the form of this review.
I'm thrilled to hear Justine and Andre were able to assist you in live chat earlier and you enjoy using the app.
We look forward to assisting you again in the future. 😊
James | Client Services
Shogun - A/B Testing & CRO
Easy to use app, Free version i used was perfect for the one page i needed. Customer service was also excellent when i had an issue even know im on the free plan. Would recommend
Thank you for taking the time and leaving us a review and sharing your feedback with us, Matt.
It is great to hear that you are finding Shogun to be easy to use for your requirements. We look forward to assisting you again should you bump into any issues or have any further questions for us. 😊
Sweetan | Client Services
Shogun Page Builder
I had some problem in using Shogun today, and I send the message to the help team in the chat box. I did not expect the guy called Sweedan provided me a very specific and clear solution to me. His response is beyound my expectation, including texts, video etc, super clear . It hepled me a lot, I am very appriciated for that!
I found out that I had a major issue with my site over the weekend (the links behind all of the images inside my Shogun pages were not working). So I reached out to Shogun via chat on a holiday Monday (Labor Day). They were quick to respond and said that they found no issue with their app on my site.
A normal conversation with a normal app team would have ended here. But, Rhys at Shogun ACTUALLY cared about me and my Shopify store and making sure that my site was working. He dug in a little further and found another app that I had recently installed that was actually causing the issue.
STILL not finished, he actually took screenshots of that other app's code and sent it to me to send to the other app developer to tell them exactly what to change to fix the issue.
AND THEN he said that if the app developer if the app that actually caused the issue would not agree to text fixes or make any changes, that the Shogun development team would take over and do testing to make sure that all apps were working together.
Holy cow! I cannot get over the customer service! Seriously legendary.
Hi there, Taylar! Thank you so much for taking the time and sharing your experience in the form of this review. We greatly appreciate the kind words and are glad to hear that your experience with Shogun and the support team has been an incredible one. 😊
Our support team strives to go above and beyond as we value your support. We are available 24/7 and we always like to ensure we can either resolve the issue for you or we can guide you in the right direction. I am so happy to hear that Rhys was able to help investigate the issue in the store. I have shared the feedback with our entire team and it really means a lot to us. 🫶
We'll be here to assist you again should you bump into any issues or have any questions, please don't hesitate to reach out to us.
Thank you so much for your love and support. 🫡
Sweetan | Client Services
Shogun Page Builder
Super fast support!
Hey, Serenad. Thanks for taking the time and leaving us a review.
We are happy to hear that you are having a great experience with Shogun and our support team. Let us know if there is anything else we can help with. 😊
Sweetan | Client Services
Shogun ‑ Landing Page Builder
Amazing customer service!
Hi, Bruno.
Thank you for leaving us a review and sharing your love. Our support team is glad to hear about your experience and we'll look forward to assisting you again in the future. 😊
Sweetan | Client Services
Shogun ‑ Landing Page Builder
the page builder interface itself is great, but the excellent customer support makes this 5 stars. the live chat support has some really knowledgeable staff who responds with solutions in seconds. easily one of the top 5 app support teams on shopify
Thanks for taking the time and leaving us a review, Victoria.
We are super glad to hear that you are finding the interface great and your experience with our support team has been excellent. We appreciate the kind words and will look forward to assisting you again in the future.
Thanks for your continued support. 😊
Sweetan | Client Services
Shogun Page Builder
Easy to use for someone that doesn't know how to build a website. Helpful when I had an issue with my website.
Hi there! Thank you so much for leaving us a review.
We are super glad to hear that you are finding Shogun to be easy to use and helpful. Thanks for sharing the feedback.
Our team is always available to assist should you bump into any issues. We'll look forward to assisting you again. 😊
Sweetan | Client Services
Shogun Page Builder