Shogun ‑ Landing Page Builder , 3.282 avaliações

Hi there! Thank you for reaching out with your feedback!

We're happy to answer any questions you may have about the software! Perhaps you would like to send us an email at support@getshogun.com, and we can try to set you on the right track!

We reached out to you yesterday but haven't heard anything back!

James | Client Services
Shogun A/B Testing & CRO

Hey there, Paras. Thanks for taking the time and sharing your feedback with us.

I am sorry to hear that you faced issues while using Shogun.

I think I was in a conversation with you previously with respect to your Shogun plan. I requested to reinstall the app so I could assist you further with the plan, however, I didn't hear back from you.

That was the only support conversation I could locate. Having said that, if there was something buggy with the editor we would love to gather additional information so that we can resolve the same for you.

As far as the themes are concerned, while Shogun works and is compatible with all the themes, we do recommend checking the themes from the Shopify theme store.

Also, we don't have the chat support on our base plan. Our chat support is available on specific plans, but our email support is equally fast.

Having said that, I can understand the concerns and I'll be happy to understand the issue with the app or the theme further. I reached out via email so that I can connect with you further. I haven't heard back from you yet. I also tried to reach you via phone but wasn't able to connect.

If you could reply back to me I will be happy to assist you further.

Thanks for your support and understanding.

Sweetan | Client Services
Shogun Page Builder

-UPDATE-
25th July 2023
Hi again! I see I haven't heard back from you and it has been a while. I wanted to check if it was possible to reply back to the email thread so that I can help you further with this.
Thanks!
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-UPDATE-
11th July, 2023

Hey again! I see we received a couple of emails about this and I reached out on both to connect someone from the BCF team, but I haven't heard back yet.

Would it be possible to reply back to me so that we can connect further and I can assist you better with the use case?

I'll be looking forward to hearing back from you soon.
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Hey there! I just saw this 1-star review you left for us and I wanted to reach out and check if there is something I can help you with while trying to make sure we can turn your negative experience into a positive one.

I am sorry to hear that you feel it is difficult to unsubscribe and that you are being charged. Please note that recurring app charges work based on your billing cycle in Shopify and if you don't wish to use Shogun and if you would like to cancel the subscription you are free to uninstall our app from your Shopify account.

I see you uninstalled the app from your account on June 9, 2023.

I also see we had no prior communication or conversation about this matter from you and I just noticed that you have reached out to us via email to discuss this further.

I am going to reply back to you and hopefully we can assist you further to clear the doubts. I'll look forward to hearing back from you via email.

Sweetan | Client Services
Shogun Page Builder

Hi there! I appreciate you taking the time and writing this review while also sharing your feedback with us.

We do offer a Free plan which is available for users and stores who are installing Shogun for the first time as the plan is more of a way to test the app and the editor. However, looking at your account, I see our app was installed 3 months ago, on 2023-05-09 and the Build plan was activated. The app was then uninstalled and reinstalled again on August 1, 2023, which is why you didn't see the Free plan option since the Build plan was the last plan activated on the account.

I can understand the frustration here and I'll be happy to look into this further for you.

I have reached out to you via email and would appreciate it if you would reply back to me. Thanks for your support.

Sweetan | Client Services
Shogun Page Builder

-UPDATE-
July 27, 2023
Hi again, Sarah!
I have been trying to get in touch with you and haven't heard back from you. I'd be happy to assist you further if you could reply back to the email thread or help me with a phone number that I can use to get in touch with you.
Thanks!
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-UPDATE-
July 3, 2023

Hi again, Sarah! I tried to reach out via the phone number we had on the account and I wasn't able to connect with you.

I see you have decided to uninstall the app, however, I didn't notice the app was utilized to test our elements or to design the page (s) further that would offer a better understanding of what the app can allow you to achieve and I apologize for any misunderstanding or inconvenience here.

I haven't heard back from you via email either and I wanted to check if I can connect with you to discuss the issue further or understand your requirements.

Thanks for your support.
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Hi there, Sarah. I appreciate you taking the time to install our app and sharing your feedback in the form of this 1-star review.

We take the feedback seriously as it helps us to understand the concerns and also improve our app.

The Free plan as suggested is limited when it comes to features and elements. It is a way for our users to test the basic functionality of the app, get a feel for the editor and see if this would be a good fit for the requirements. It offers 1 publishable page.

I am sorry to hear that you feel the Free plan doesn't allow you to do anything useful and we'd be interested to learn more about what exactly were you looking to use the Free plan for.
Was there something specific you were looking to achieve?
Is there something specific that you wanted to do and were not able to?

We offer a 10-day free trial on our paid plans that will offer access to more pages, more features, and the elements we offer. Please feel free to activate the trial of any of our plans to test more features and elements.

I'll be happy to speak to you over the phone or via a Zoom call if that helps so that I can answer any questions you may have and assist you better in hopes of turning this negative experience into a positive one.

I have followed up via email as well and I will be looking forward to hearing back from you soon.

Sweetan | Client Services
Shogun Page Builder

UPDATE - Jun 15
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Hi again, Vonzedric!
I tried to connect via the contact number we had on your account, but I wasn't able to get in touch with you or the team. However, I have followed up via email so that I can get in touch and hopefully resolve the misunderstanding.

I'll look forward to hearing back from you.
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Hi there, Vonzedric! Thanks for taking the time and sharing your feedback with us.

I am sorry to hear that you felt we advertise a free plan but don't offer a free plan with pages. The free plan active on your account allows you to test pages and publish 1 page. We offer a further 10 days of the free trial if you wish to explore and test our other plans with more features, access to more pages that you can publish, and access to other elements we offer.

I see we didn't receive a support request to clear any misunderstandings around this, but my apologies for the inconvenience.

My colleague has reached out to you via email and I have reached out in a separate thread with more details. You can reinstall the app to test the free plan or use the free trial and I'd appreciate it if you could reply back to us.

I'll look forward to hearing back from you soon.

Thanks for your support.

Sweetan | Client Services
Shogun Page Builder

-----UPDATE-----
Aug 17, 2023.

Hi again, Kyree. I see you updated the feedback and the review and I wanted to write back here as I haven't heard back from you on the email I sent.

The Free plan is limited and we highlight the same on our pricing and app listing so that our users are aware of the features the plan offers. I am looking forward to learning more about what feature were you looking to use and were not able to.

We also offer 10-day of free trial on all our paid plans if you wish to test more features or fully test the app. I wasn't able to locate any support conversation about the missing features as that would have allowed our team to help you understand the plan or the features better and I also noticed that our app was only installed for less than 5 minutes.

We appreciate the feedback from our users as that helps to improve the app and I would appreciate it if you could reply back to my email and share more information about what was missing from the Free plan that you were looking to use

Thanks!
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Hey there, Kyree! Thanks for taking the time and sharing your feedback here.

I was taking a look at your account and noticed that our app was uninstalled within 5 minutes of it being installed and I was a bit curious to learn more about what feature were you looking to use and were not able to.

Our Free plan is limited and is more of a way to test the app and see how it works for your requirements. Our plans do mention that the Free plan comes with 1 published page with Limited templates, but it does offer the basic page-building elements to get you started.

I am sorry to hear that you felt the Free plan wasn't up to your requirements. However, I did want to understand the use case further on what exactly were you looking to create and wasn't able to as that would allow us to look into this further and assist you better.

I have also reached out to you via email to understand this further and we'd greatly appreciate it if you could reply back to us.

Thanks for your support.

Sweetan | Client Services
Shogun Page Builder

---UPDATE---
Hi again, Archer! I hope you are doing well.

I wanted to check if you received my last message via email.

I also tried to reach out to you via phone and wasn't able to connect. I did leave a voice message but haven't heard back from you.

I'll be glad to assist you further with the questions and the issues if you could reply back to me.
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Hey there, Archer! Thanks for leaving us a review and sharing your feedback with us.

I am sorry to hear that your experience with Shogun and the support team hasn't been a positive one. I'll be more than happy to assist you and understand the issues further.

It looks like there has been some misunderstanding here. I was going through the support conversations and our team has responded to every question right away. However, I suspect our replies were not received at the email address you used to reach out to us. This can happen is the email service provider is blocking the domain or if the replies end up in the spam folder.

I have reached out via email in a separate thread and I will try and connect via phone to learn about the pain points further. We are always happy to assist our users and we'd surely like to turn this experience around.

Please let me know if you receive my email and I'll look forward to resolving the issues for you. Thanks for your support.

Sweetan | Client Services
Shogun Page Builder

Hey Saurabh,

I'm really sorry to hear that you've had a bad experience with support over the last month. I've reviewed your support interactions and I can see that you've been eagerly awaiting a fix for an issue over the last 30 days. We are so sorry that this is still impacting your account and we can certainly understand your frustration.

The engineering team has been made aware of your concerns and we have escalated the priority so that this can be resolved as quickly as possible.

Thank you so much for your continued patience and we will be in touch the moment we have an update.

Please let us know if there is anything else that we can do in the mean time.

We'll be in touch soon.

Kalen | Team Lead, Support
Shogun Page Builder