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There is not much I can add to previous reviews. I can reiterate this is one of the best apps I have used. I do more Wordpress than Shopify. I had convinced my client to buy a high end theme because there was not the budget for a custom coded Shopify site. The theme's home page was well designed and had several options but I was surprised how bland the rest of the layouts were. I have a technical background but was not very familiar with either Liquid or the Shopify interfaces. This app allowed me to customize the site and avoid the $100.00/hr Shopify expert fees.
Not only is this app is great for someone who does not know much html, css (or sass) -it is timesaver for someone like me - it puts my design/development into power mode. I appreciate how they structured the UI - there is nice feature where you can add a class to your component.
Also their support is fantastic. I admit I did not read the documentation or look at the videos - at first. I would send them email that blah-blah was wrong and they would politely inform me what the issue was. 90% of the time it was my error.
Next time, I will not bother buying a high end theme.
Used to love this app so much and ive definitely learned a lot but overall it feels very clunky, the design side of things is restrictive at times and you often come across errors/bugs/glitches - the support team are super helpful and reply quickly but the app itself is not as seamless as it used to be/feel.
I have 3 different stores using Shogun, all were built with Shogun originally but i've recently decided to come away from the app as a full time tool and use it now just for sections and the occasional landing page. I think the thing that pushed me over the edge to do this was the introduction of product templates but only to those on advanced plans. None of my stores need ad advanced plan, so this felt like a bit of a slap in the face to us who have been paying for years waiting for such feature to arrive, only for it to be locked behind an upgrade paywall. I did reach out to the support team about this but they didn't help this time.
Hopefully you guys will listen to this feedback and improve an already-great app.
Thanks!
Hey there,
Thanks so much for taking the time to leave such a lovely review. I'm so glad to hear that you have your homepage built with Shogun Page Builder. It looks great! I'll pass along your kind comments to Adam, and we really appreciate that you're planning to be a lifetime customer :)
Thanks,
Kalen | Team Lead, Support
Shogun Page Builder
i use this app a lot and their customer service is great. i just wish the screen size compatibility would be addressed between a big desktop screen to a smaller one (not a tablet or mobile phone).
I am upgrading my review from 1 star to 4. Since I left my review I've spoken to two Shogun experts who got in touch to show me how to achieve the looks I was after. They have been a great help. They were also magnanimous enough to accept all my feedback about how fiddly things are and how unintuitive it can be. However, they convinced me that once you know what you are doing, you can build great pages. My issue was that I was in a rush and tried to figure things out myself and this was an accident waiting to happen..! So my advice to anyone reading is: it is a great tool capable of great things but alIow yourself some time to train on the basics before you get stuck in. Don't be like me, basically..
Hey Tim,
Really sorry to hear about this experience with Shogun Page Builder. We want to provide a streamlined page building experience and from your review, we can see that we didn't quite hit the mark.
We're always looking to improve and your feedback goes a long way in allowing us to do so. You mentioned that there were some functionality problems while dragging blocks onto the page and that you're unable to modify the layout sizes and proportions. We took a closer look at your pages to replicate your editing experience and found a few things that could be contributing to that frustration.
I'm passing along all of your feedback and comments to my development team for review, but I wanted to do everything I can now to help improve your experience. I've sent you an email and chat with a detailed video that I believe can help to improve your Shogun experience :-)
We've also tried to reach out to you on the phone and would be delighted with the opportunity to discuss this more.
Thanks so much for the opportunity to turn your experience around and we hope to hear from you soon.
UPDATE:
Thanks so much for updating your review! We're so glad that we had the chance to connect with you and help to get things working right. Please do reach out to us with any further questions. We're here 24/7 to help :-)
Kalen | Team Lead, Support
Shogun Page Builder
The app is not working properly, support has not fixed it. Cannot access my product page to edit it. There is some technical error. Gone back and forth with their team and they have finally decided to acknowledge that I have a problem. Waiting for their technical staff to respond but this is a huge disadvantage on a LIVE product page that I cannot even access because of this app.
Used their Page Builder Functionality and found it very easy to use. It also has ability to create complex structures and create snippets which can be replicated elsewhere which saves a lot of time.
I think they need to add more Slider animation functionalities to improve the options.
Good for VERY basic web development. If you are looking to make an About Us page with some more customization than Shopify offers this app is great. If you are looking to use Shogun to work with product pages then expect extremely slow page load times, very slow editing speeds if you have a moderate amount of elements on one page, and many random errors that are just glitches from the system. The A/B testing feature would be great if it actually worked but it hasn't been useful at all in seeing which pages result in higher sales. This app is almost good but after spending 100+ hours working with it I am searching for a more robust solution as I'm sick of dealing with the shortcomings of Shogun.
Hi Drew & Team,
Thank you for your review and your feedback - I'm sorry to hear that your positive experience has turned into a negative experience with Shogun. I hope that we can help you resolve any issues that you are having with the app. My colleague Justine has also reached out to you via email.
I do want to start off by thanking you for your kind words about the app. I'm glad to hear that you found Shogun useful in that sense.
Regarding your issues - in relation to the slow page load times, there are a lot of factors that go into this. Shogun is a small part of the overall loading of your page, this would include your theme components, other third-party apps and any custom code that you have. Similar to creating a page without Shogun, the more content you add to a page the longer the page will take to load - Justine has reached out with some tips and information. We take measures to improve page load speed, such as deferring scripts and lazy loading your images.
Inside the editor, there may also be slowness if there are a large number of elements as the editor must keep track of all of these elements, as well as additional information regarding their state and changes. We are aware that we have room to improve there and hope to do so in the future.
We would love to hear more about the errors that you are experiencing. Would you mind sharing more information on these? The team should be able to help resolve anything that you are experiencing with the app.
Finally, regarding the issues that A/B testing is giving you - would you mind sending us over feedback about that too? Would love to see if we can resolve these issues for you and help you understand the data better.
We really appreciate any feedback that you can give us regarding the issues that you are having so that we can help you, and we can pass on feedback to the appropriate teams for future improvement. We welcome all feedback that you may have about the app.
If you could respond to Justine, or reach out directly at support@getshogun.com we would love to help.
Thank you,
Karl | Team Lead, Technical Support
So easy to use and really responsive and helpful support :) Would definitely recommend this to anyone who needs to customise their Shopify pages.
Thank you for your review! We really appreciate the kind words and the recommendation!
Karl | Team Lead, Technical Support
This app is really easy to use once you get the hang of it, the customer service is quick and provides you with clear instructions should you encounter any issues
Great customer service. Fast, efficient and personal. Even I as a complete beginner in building websites can do it:)
Hi there, Thank you so much for leaving us a review.
That's the beauty of Shogun's easy-to-use, drag-and-drop elements. They allow you to build and design amazing pages. I'm glad to hear that our support team was able to help.
Please let us know if there's anything we can help with in the future.
Sweetan | Team Lead | Support
Shogun Page Builder