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great customer assistance and very quick and friendly feedback!
Thank you so much for sharing your feedback and leaving us a review. 😊
Please let us know if there is anything we can assist you with.
Sweetan | Client Services
Shogun
Excellent support, very responsive and comprehensive feedback at any time of day :)
You guys are top-notch!
Hi Jeff! Thank you so much for leaving us a review and sharing your experience here. It means a lot.
I will be sharing the feedback with our entire team.
Please let us know if there is anything we can help with in the future. 😊
Sweetan | Client Services
Shogun
Excellent customer service! Andre and Sweetan are the best of the best!
Hi there, James. Thanks for sharing your feedback here.
It was great to connect with you and I am happy to hear that myself and Andre could help. Thank you so much for your support.
Please let us know if we can help with anything else in the future. 😊
Sweetan | Client Services
Shogun
Very good customer support. Overall good app.
Hey there, May. We appreciate the feedback and are glad to hear that your experience with Shogun and our support has been a good one.
Please do let us know if there is anything else we can assist you with. 😊
Sweetan | Client Services
Shogun
I totally loved this app, and I tell you why. For one, you get to build the page the way you want. You have control at the helm. You want a video player at the top, you can do it. Also, to optimize right there and then was great, and much more. Heavily recommend it
Thank you so much for leaving us a review, Frankie.
We are super glad to hear that your experience with Shogun has been amazing. Thanks for all the love and support. ❤️
Sweetan | Client Services
Shogun
I don't understand their pricing and how the price continues to increase for the Build plan - the app is kind of clunky too.
Hey there, Thanks for writing this review and sharing your feedback with us.
Can you elaborate a bit more on what is not clear with our pricing? The Build plan active on your account is the old Build plan that comes with extra pages. If you don't wish to stay on this old Build plan and if you would like to activate the new Build plan you are free to uninstall the app and reinstall it again. When you reinstall you should be prompted to select the new Build plan on the pick a plan page.
I see you were in a conversation with my colleague, however, could you also share more details about how the app is being clunky for you?
Thanks.
Sweetan | Client Services
Shogun
It's a great app but so so many issues. A bit over it to be honest.
Hey there, Thanks for leaving us a review and sharing your feedback.
Sorry to hear that you are facing issues. I was trying to locate a recent support conversation under all the email addresses we have for your account and I wasn't able to locate a conversation. Could you please help us with more context about the kind of issues you are facing?
That should help us to analyze this better and assist you further. Our support team is more than happy to address the issues for you.
You can reach out to our support team at support@getshogun.com.
We'll look forward to hearing from you soon.
Sweetan | Client Services
Shogun
The landing page building works good. My issue is with the support and lack of transparency in fixing glitches and issues with the landing pages.
I reported a glitch in Jan 2024 (the team at shogun confirmed) which was affecting the conversion rate of my landing pages (variant buttons hover / focus / active style).
The support team kept saying "it is on the roadmap to fix" but now in July 2024, they just ignore my requests for updates.
It's disappointing that a good product is being shaded by a lack of transparency and communication.
Hi there, Thanks for leaving us a review and sharing your feedback.
I am sorry to hear that you did not have a good experience with our team. We always strive to offer our best services and I am happy to check on this feedback further, internally.
We apologize for the trouble.
Sweetan | Client Services
Shogun
Great App! Well worth the price. Simple to use.
It has cut the time to develop a new webpage by 75% - saves me hours a month.
Great support, too.
It supports custom elements which can be extremely useful when you try to add a unique element to your website. Also, they have advanced customer support!