Recensioner (3 284)
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I'm 7 days into the 10 day trial, and will definitely continue. The app itself is great, there's some getting used to the logic of how things are structured, and I kind of dip in and out of it as time allows, so my attention span is short.
But, the reason for the review is the awesome support. There's nothing worse than carving out an hour to focus on something, and you then hit a barrier and have to way days for support. These guys are great, they know the product inside and out, and respond really quickly, no matter what time it is. Props to Charles and Andre for helping me to get going!
Thank you for your review! We feel that support is just as important as the product itself, we want to be there to help you every step of the way! I'll be sure to pass your kind words onto Charles and Andre - glad to hear that they could help you out!
Let us know if there is anything else that we can help you out with.
Karl | Team Lead, Technical Support
Great app. A must have to really get the most out of Shopify and your theme.
We've been using this app for quite a while now and are overall very happy with it. It makes it so much easier to have an individual design.
Sometimes it gives us a hard time as previews differ from the live page and the backend gets a little more messy.
But overall a great addition to Shopify! And also great and quick support.
Hi there! Thanks for taking time to write this review, we really appreciate it! Please feel free to reach out to support@getshogun.com if you'd like some help with this! Also, please feel free to send on any other feedback that you do have - we would love to hear from you! :)
Karl,
Team Lead, Technical Support
Customer service is fast and very helpful! I was having issues sizing my images and Damian was quick to throw together a video to help me out.
Hello there! Thank you so much for leaving us a review.
I'm happy to hear that Damian could help resolve the issue quickly and that the video he recorded was useful. We always try to record a video where possible with steps to fix the issue. Glad it worked out.
I'll be happy to pass along your feedback to him.
Please reach out to us if you bump into any issues or have any questions for us in the future.
Sweetan | Team Lead | Support
Shogun Page Builder
Sweetan is being helpful to assist in the shogun page load due to the meta description being over limit
Hi there, Toby! Thank you so much for leaving us a review.
It was great to communicate with you and I am so glad to hear that I was able to help. We'll be here to assist you again in the future should you bump into any issues.
Thanks for your support. 😊
Sweetan | Client Services
Shogun Page Builder
10/5 Shogun is an incredible solution for creating aesthetically pleasing and functional layouts for any of your pages. It's easy to use for people of all backgrounds and capabilities. The clean layout and simple process saved us time but THE BEST PART OF SHOGUN is their SERVICE, their support team was lightning quick, understanding and professional. I would/will recommend this app to everyone with Shopify.
Excellent customer support from Shogun to help resolve parity issues between Shopify page and shogun template on our x3 sites. Shogun's support team responded immediately, resolving the issue in no time, and provided guidance to avoid something similar happening again. Highly recommend.
We appreciate the feedback, Alan. Thank you so much for the review. 🙂
It was great to communicate with you. I am glad to hear that you are having a wonderful experience with Shogun and the support team and that we were able to resolve the issue for you.
We'll be happy to assist you in the future should you bump into any issues.
Thank you so much for your support and honest recommendation.
Sweetan | Client Services
Shogun Page Builder
So easy to make pages with this app and outcome looks great! Few times I had issues with my pages but it was my fault since it was a network problem, thanks to Charles for the awesome customer support. and all the other agents i spoke with who were very responsive at answering my questions in live chat. I love the people and this web tool program ! highlight recommend it :)
We've been using Shogun on our store for the last couple of years. It is very easy and intuitive to use, and I've always received very speedy and helpful support from the team. We highly recommend Shogun!
Thank you so much for taking the time to leave such a kind review! We're so glad that you've been with us for a couple of years and we will do our best to continue to provide quality support for the years to come.
Kalen | Team Lead, Support
Shogun Page Builder
The attention was fast, and he is very polite and help to solve my problem