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Shogun is a great app for making fully customized stores. We have a lot of custom coding on our website that has been easy to integrate with shogun. When we run into any problems with our template or code, the staff at shogun have fixed the issue within a few hours. I would give this app a 5-star all the way.
UPDATED: Well, the app itself is fine, I felt it was pretty cheeky that when I updated to have the 3rd user again (had to update the app) I now only had 25 pages at my disposal when I was using 58 pages on the older version, so I had to upgrade to the $99USD a month plan to have them all work again. Before I left this review I messaged the CS team to express my disappointment and they really came to the party, they accepted my position on the pricing and page numbers, and even though my initial response was I will just pay the $99 they offered a slightly higher page limit (as we have 58 pages on Shogun) for the $39 cost. I still think that a lot of the app developers get their pricing models wrong, that if they were moderately priced they would get more customers and therefore more revenue. We are a low key customer that doesn't need a lot of support for the $ we pay. Thanks Shogun.
Thank you for your review, and for your feedback, Andy.
We've followed up with you via email to explain the situation regarding plans - unfortunately, you were on one of our older, grandfathered plans that did not have page limits. We've reached out to you with some further information, and appreciate that you're open to discussing the issues with us.
Hoping that we can turn your experience around :)
Thanks again for the feedback
Karl | Team Lead, Technical Support
Because of this app I'm able to have amazing product pages and I don't even have to know how to code. Which is perfect because I don't know coding at all!
Thank you so much for your review! Glad to hear that you are enjoying Shogun!
Karl | Team Lead, Technical Support
Support team was very excellent, they were very patient with us until our issues were finally resolved. Thank you very much and more power!
Thank you so much for writing this review for us, Michelle! 🫶
It was great to communicate with you earlier and I am happy to hear that your experience with our support team has been excellent. We'll be more than happy to assist you and answer your questions for you in the future as well.
We greatly appreciate the love and support. 😊
Sweetan | Client Services
Shogun Page Builder
Great app that's easy to use! I love being able to customize my site with just a click of a button. Customer support was also very helpful and quick.
Needed some additional help and they responded within an hour. Also, very customizable and easy to use. Highly recommended!
Awesome app, awesome support, and a very powerful tool! Highly recommended
Customer support is fast, friendly, and very helpful...I'm new to the app...but it looks great, and the level of support promises good things!
Thanks for leaving us a review, Kara! 😊
We are happy to hear that you are exploring Shogun and finding is great for your requirements. Our support team is always here to assist you and we'll look forward to assisting you again.
Sweetan | Client Services
Shogun Page Builder
The support team was very helpful and effective! James P. responded within minutes and was able to fix an error on our landing page. Thank you so much!!
Hey there, Diego! 👋 Thanks for writing about your experience in the form of this review.
I am happy to hear that James was able to help resolve the issue on your landing page. I have shared the feedback with him and our entire support team.
We'll also look forward to assisting you again in the future. 🫠
Sweetan | Client Services
Shogun Page Builder
So user friendly, Shogun is my absolute favourite shopify page building app. Great support help too.