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Very prompt customer service!
Very easy to use. Prompt and caring support from the developers. Very good online documentation.
I added the app just to do a test and I uninstalled it almost immediately, I had an issue with the code on my Shopify store but The customer care response was almost immediately. Multiple customer care representatives contacted me to help and I really appreciate that. If you have any issues/questions you are in good hands and they will try to help out! I'm re-installing the app again, which is very easy to use and again the customer care experience was excellent! Thank you, Justine, Alex, and Kalen.
Thank you so much for the feedback that you've provided us. We're always looking for ways to improve the onboarding process for new users and your experience has provided us with the opportunity to make things better.
I have passed along your comments to Justine and Alex and we are so happy to hear that you're willing to give our app another shot. If you need anything at all, please don't hesitate to reach out to us again, we're always here to help :)
Kalen | Team Lead, Support
Shogun Page Builder
another stupid app, i installed this app to try it on my product page, but when i uninstall it then it f....up my product page, you can not reset the settings,,,now i have to delete the product and add it all over again to m store
the worse thing is that i saw that the modification that i did on one product page is affecting all the other products pages,, so i have to reinstall my theme all over again and setup all the customization that i did which means doing the work all over
DONT CALL ME AGAIN BECAUSE I WILL NOT TAKE DOWN MY REVIEW
Hi Amin,
Sorry to hear that you had issues with the use of Shogun.
Shogun makes very minimal additions to your theme and does not have the ability to edit all of your product pages, just the ones that you import into Shogun and edit in Shogun - even then, we don't edit the theme, just the product description.
We called once to try to help you resolve the issues, and also followed up by email offering further assistance - we appreciate honest reviews and would never ask you to remove or amend a review until we helped you resolve the issues that you were experiencing and were 100% satisfied with the solution. Unfortunately, we have not heard back from you to our offers of assistance - but please always feel free to get in touch if you require assistance.
Best of luck in your future endeavours.
Karl | Team Lead, Technical Support
Customer Service is literally the best part of this app! A++
It is unfortunate that the free version allows you to work in a very limited way. While with other page builders you have access to much more. I wanted to try shogun but because they keep everything so limited with the free version I am not much with this.
Hi there, Mats! Thanks for sharing the feedback in the form of this review.
We appreciate the feedback and I wanted to let you know that the Free plan is more of a way to test and get a feel for the editor. It helps to check if Shogun would be a good fit for your requirements. The Free plan is indeed limited and while I can't comment on how other apps work and what is offered with the Free plan, we do offer 10 days of free trial on our other plans so that you can test more features before you are ready to commit.
I can understand if you wanted to try Shogun further, but I see you have since decided to uninstall our app.
I have reached out to you via email directly and I'll be happy to discuss this further and assist you better if you could reply back to my message.
Thanks for your support.
Sweetan | Client Services
Shogun Page Builder
Excellent page builder app! Perfect for novices and experts alike. It's done wonders for our e-commerce business.
Update: In the meantime I had several contacts and also multiple attempts from different people at Shogun to assist me and to make it right (which really speaks for them). I still decided to uninstall their app. They helped to clean-up my site and removed any leftover code, too. Based on their eager to please customer service I would have given it another try with their app, but in the meantime we decided to walk a different route and there is no longer a need for us to use such an app/their app. I changed my initial rating from 1 star to 3 stars - because of their high interest to win me back and make it right. Their customer support seems to be excellent. I will leave my initial feedback below - so you can see where I was coming from and what happened initially. I had a VERY unpleasant experience with this app - BE AWARE!!!
I installed it to test and see what it does and it created ALL KIND of unwanted side effects!!
It modifies the HTML of your product in Shopify!! Even after you delete the test product page - their HTML code still is left in your product HTML - they don't clean up their @#$%! They even redirected one of my product URL and it took me some time to figure out how I could revert back to my original product listing/collection. Uninstalling their app does NOT clean up the changes they made to your Shopify store/pages/products!!! As I said - BE AWARE - if you like their app and stay with them - then you are probably ok, but if you just want to check it out and test it - I strongly recommend not to use one of your active products or pages and be aware that you have to do quite some clean up afterwards after you decide not to use their app!
Hey there, Denis! I apologize for the unpleasant experience you had with Shogun.
I can see you were communicating with my colleague, however, I also reached out to you in a separate email explaining this in detail and how we can help resolve the issue for you. Having said that, allow me to share a bit more information here.
It looks like you had deleted a few product pages that were imported to Shogun. We don't recommend deleting pages that are imported to Shogun such as the product pages. If you wish to move back to the original version of the page before the import, we have a feature called Revert Import that helps to restore the original version of any page you've imported into Shogun.
Also, when you uninstall Shogun from your Shopify store, all live pages remain live on the store. This is the reason why our code also remains in the theme to ensure that these pages do not encounter any issues. This is again, the reason why we suggest using the Revert Import option to undo any page imports.
However, we are more than happy to assist you with the removal of this code and I'd appreciate it if you could reach out to me via email so that we can assist you further.
Sweetan | Team Lead | Support
Shogun Page Builder
Super fast support and Shogun is easy to use. There are some restrictions, but what you see is what you get.
We wanted to thank you for taking the time and leaving us a review, Marie-Louise.
We'll be happy to work on the restrictions as your feedback helps us to improve the app and your experience with our app and support.
Please don't hesitate to write back to us if you have any questions in the future and we'll be happy to assist you. Thanks! 😊
Sweetan | Client Services
Shogun Page Builder
Thank you very much Sweetan, I had a problem with another account platform and he solved it for me very quickly and saved my day, hooray for his efficiency, I really appreciate it!
Trust this platform very much!
It was great to communicate with you earlier, Yinze!
I'm glad I was able to assist you and resolve the issue for you. Thank you so much for your patience, love, and support. 😊
We appreciate your trust in Shogun and are always available to help you.
Thanks! 🤩
Sweetan | Client Services
Shogun Page Builder