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Rhys was very helpful and replied super quick to all of my questions.
Hi there, Alice. Thanks for taking the time and leaving us a review. 💜
We are glad to hear that you had an amazing support experience with Rhys. I will be happy to share the feedback with him and the entire team.
Please let us know if there is anything else we can help you with in the future. We appreciate your support. 😊
Sweetan | Client Services
Shogun
Exceptional support. Proactive and focused on problem-solving, the staff members contribute significantly. The app is deeply integrated and fully functional, consistently driven to update its functionality. It's not cheap, but the value you receive in return is substantial. In my opinion, it's the best tool you can get!
Hi there, Daniel. Thanks for sharing your feedback in the form of this wonderful review.
We are super glad to hear that your experience with Shogun and our support team has been wonderful and that you are finding the app functional with respect to your requirements.
Please let us know if there is anything else we can assist you with. We appreciate your support.
Sweetan | Client Services
Shogun
I emailed the helpline from Shogun with an issue I was struggling with and I received a very prompt reply from James who understood my issue and gave me a couple of different steps to be able to solve it right away.
Hi there, Victoria. Thank you so much for leaving us a review.
I am glad to hear that James was able to under the issue and offered help with steps to resolve it right away. I will be happy to share the feedback with him and our entire support team.
We'll also be looking forward to assisting you again in the future. 😊
Sweetan | Client Services
Shogun ‑ Landing Page Builder
The technician was very responsive and helped me solve the problem very quickly!
Hi there, thank you so much for leaving us a review and sharing your experience.
We are very happy to hear that our support team was able to resolve the issue in a timely manner. We are always here to assist you should you bump into any other issues or have any further questions.
Thanks for your support. 😊
Sweetan | Client Services
Shogun Page Builder
Unexpected HUGE charge
Trying this app is not advised… I was shocked to see that I was automatically charged almost $400 (with taxes) after trying this for a day. My $1 / month trial Shopify account just set me up to get taken advantage of. If I automatically was charged $39 like it shows is the price then I would understand but this is 10x that.
I only used for a few hours and didn’t find Shogun to be intuitive unfortunately.
---Update - April 5, 2024---
Hi there, Jay, I appreciate you writing back, however, it looks like we have not heard back from you again. Could you check the email and reply back with the store details so that we can assist you further?
Thanks.
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Hi there, Thanks for sharing your feedback here.
I am not able to locate your account or a support conversation about the same as the store name- My Store seems to be very generic.
However, I would like to let you know that app charges or subscription charges work based on billing cycles in Shopify. We offer 10 days of free trial and if the app is not required we recommend uninstalling the app before the trial period is over. If the app is not uninstalled, the recurring subscription starts automatically, that is how subscriptions work.
I see you suggested you tried the app for a day, but if the app was not uninstalled before the free cutoff period, you will be charged which is expected behavior. And, you will be charged based on the plan you selected while you uninstalled and started the trial.
If you reached out to our support team about this previously, could you reply back to us on that thread?
Having said that, as I am not able to locate your store details I wanted to check if you can reach out to our support team at support@getshogun.com?
Our support team will be happy to analyze the account and share further information to clear any doubts or misunderstandings here. And, we'll be happy to help with the charge.
We'll look forward to hearing back from you soon.
Thanks for your understanding.
Sweetan | Client Services
Shogun
Justine was super helpful and got my question answered promptly !
Hi, Gracie. Thank you so much for leaving us a review and sharing your experience.
I am happy to hear Justine was able to help and answer the questions. I will be sure to share the kind words with her.
Please let us know if there is anything else we can assist you with. Thanks for your continued support. 😊
Sweetan | Client Services
Shogun
Very helpful customer service (Sweetan was especially helpful), the app is easy to use and helps you make very nice looking websites. I highly recommend!
Hey there, Izayah. Thank you so much for leaving us a review and sharing your feedback.
It was great to communicate with you and I am glad I could help. We'll be here to assist you again should you have any further questions or bump into any issues.
Thanks for your love and support.
Sweetan | Client Services
Shogun
The customer support is good, the the app itself is pretty bad. Very hard to build landing pages, poor navigation, brutal formatting for mobile.
overall not great
Hi there, Pierce. Thanks for leaving us a review and sharing your feedback.
I was going through the conversations you had with our team and I apologize if you felt Shogun wasn't a good fit for your requirements. Would you be able to help us more when you refer to the app being hard to build landing pages with issues for mobile formatting? Our team will be happy to analyze the use case and ensure we can work on your suggestions.
I see you were looking to create a form and connect the same with a third-party form app/service. For such instances, it is best to embed the form directly from the form service as suggested by the team. The embed form is not something you can control using Shogun, but our HTML element will populate what is pasted there.
However, let us know if you decide to try Shogun again. We'll be happy to assist and answer your questions.
Sweetan | Client Services
Shogun
I highly recommend Shogun. Their app is extremely potent and easy to use, being able to create stunning pages! Their support is furthermore extremely polite and very quick in resolving matters. I can't praise this team and product enough. :)
Thanks for leaving us a review, Samer. We greatly appreciate your feedback and are glad to hear that you find Shogun to be potent and easy to use.
Our support team is always here to assist you and we will look forward to serving you again.
Thanks for your honest recommendation. 😊
Sweetan | Client Services
Shogun
It has prompt and effective assistance in resolving my issues via chat. Rhys's professionalism and swift problem-solving skills are commendable.
Thank you for taking the time and leaving us a review and sharing your feedback, Samantha. We greatly appreciate this.
Rhys is indeed awesome and I am glad to hear that he could help resolve the issues. I am happy to pass on the kind words to him.
Please don't hesitate to write back to us if you have any further questions. We'll be here to answer them for you. 😊
Sweetan | Client Services
Shogun ‑ Landing Page Builder