Shogun ‑ Landing Page Builder

Hi Simone,

I'm sorry to hear that you had a negative experience with Shogun. We have tried to reach out to you several times over the last few days to help you resolve any issues that you are experiencing, but unfortunately, we have not heard back from you. We would love to help you resolve the issue - if you could reply to our team we would be happy to help.

In terms of the issues that you are facing, when you uninstall Shogun we do not remove the styles that are applied to pages - we allow users to keep their pages after uninstalling Shogun. A lot of users use this option if they do not currently need to edit their pages in Shogun - they can uninstall temporarily, or forever, if they no longer need to use Shogun and would rather not keep paying for a subscription.

However, if you would rather not keep the design of the pages that were created within Shogun we have a revert option available on pages that were imported into Shogun. The revert option allows you to remove all Shogun content from your page and revert it to its pre-Shogun state.

Would love to continue this conversation with you to get these issues resolved - please reach out when you have a chance.

Karl | Team Lead, Technical Support

-UPDATE (March 14, 2023)-
Thank you so much for replying back to us, Burak.
We appreciate you taking the time and sharing further feedback with respect to your experience.
We'll look forward to assisting you again and would request you to please don't hesitate to reach out to us should you bump into any issues.
Thank you so much for your continued support.
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-UPDATE-
Hi again, Burak!
We have been trying to get in touch via phone and also via email, but we were not able to connect via the phone number we had on our end. We also haven't heard back from you via email.
We'll be happy to understand your concerns and assist you better if you could reach reply back to my email.
We appreciate your support.
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Hi there, Burak! Thanks for leaving us a review.

I am sorry to hear about your experience as this isn't something we would want you to go through. We pride ourselves when it comes to ensuring we offer support and answer any questions, or resolve issues at the earliest for you. I apologize for the inconvenience this has caused.

I am looking into this for you as I write this message and I also tried to reach out to you via phone, but it looks like the contact number we have on file isn't correct.

I am also going to reach out to you via email so that I can help assist you further and also help resolve this issue.

Thanks for your support.

Sweetan | Client Services
Shogun Page Builder

Hey Katie,

So sorry that you had this experience with Shogun Page Builder. I'm glad that we could get this all sorted over the phone. We can certainly learn and improve from this experience. I will speak with my team and we will brainstorm some ideas for making product imports and reverts more natural for new users. If you have any other questions or if anything strange occurs, please let us know. We have 24/7 support here to help you.

Thanks so much for your understanding :)

Kalen | Team Lead, Support
Shogun Page Builder

Hey there, Frank!

I'm sorry to hear that your Shogun experience wasn't a positive one. We can certainly understand the concerns.

We appreciate the feedback you have provided and I do want to mention that the issue you were facing has been elevated so that we can resolve it at the earliest.

Shogun makes very small additions to the Shopify theme on installation - https://getshogun.com/help/en/articles/3638504-what-additions-does-shogun-make-to-the-theme

However, we'll be happy to assist you further if you would like us to remove this.

I have also reached out to you via email so that if you have any further questions or issues, we can look into them for you.

Sweetan | Team Lead, Support
Shogun Page Builder

Zac- apologies for the delay in response here. I actually recall this review, and remember that their was an issue with your theme. We'd be happy to help fix it. Free re-trial, and we'll refund any amount spent. Feel free to email support@getshogun.com and ask for Nick. Thanks. - Nick (Cofounder, Shogun)

Hi, Julian!

Thank you for your review and for your feedback. I am sorry that you have had a negative experience.

Our Free and Starter plans are currently only available to new users of the app, at the moment, though I will be sure to pass on this feedback to our internal teams for review. Apologies for any confusion that this caused!

My colleague has reached out to you with some more information, we would love the opportunity to turn this negative experience around for you and look forward to hearing back from you.

Please do not hesitate to get in touch.

Karl | Manager, Technical Support

Hi there! My name is Joe from the Shogun Customer Support team.

I can definitely understand your frustration about this and really want to thank you for bringing it to our attention. I attempted to reach out to you via phone but wasn’t able to get ahold of you. I’ve sent you an email as well and look forward to hearing back :)

It's quite possible that the theme you've chosen to use in Shopify uses Javascript to display parts of the page. Having said that, the Shogun editor does not load Javascript by default since it can sometimes cause issues in the editor. This is very likely what was causing the loading issue that you were seeing.

I’m confident that we can solve this from our end, but please keep in mind that we can only troubleshoot active accounts. I noticed that you've already uninstalled Shogun, but if you decide to give it another shot, we're more than happy to re-enable your trial once you reinstall the app (without having to choose a plan).

We hope to have you back on the team soon and my sincerest apologies for any inconvenience this has caused! Please feel free to reach out to me if you ever have any other questions or concerns, and have a great weekend. :-)

Joseph | Support Specialist
Shogun Page Builder

Hey Victor- Sorry to hear you had a negative experience with Shogun, but we can help! Shogun works with almost all themes, and it does work with the Parallax theme. We have reached out to you, but have not heard back in a while. Please email our technical support team so we can help get you sorted: support@getshogun.com. Looking forward to solving this with you. - Nick (Cofounder, Chief Product Officer)

-UPDATE-
July 27, 2023
Hi again, Sarah!
I have been trying to get in touch with you and haven't heard back from you. I'd be happy to assist you further if you could reply back to the email thread or help me with a phone number that I can use to get in touch with you.
Thanks!
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-UPDATE-
July 3, 2023

Hi again, Sarah! I tried to reach out via the phone number we had on the account and I wasn't able to connect with you.

I see you have decided to uninstall the app, however, I didn't notice the app was utilized to test our elements or to design the page (s) further that would offer a better understanding of what the app can allow you to achieve and I apologize for any misunderstanding or inconvenience here.

I haven't heard back from you via email either and I wanted to check if I can connect with you to discuss the issue further or understand your requirements.

Thanks for your support.
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Hi there, Sarah. I appreciate you taking the time to install our app and sharing your feedback in the form of this 1-star review.

We take the feedback seriously as it helps us to understand the concerns and also improve our app.

The Free plan as suggested is limited when it comes to features and elements. It is a way for our users to test the basic functionality of the app, get a feel for the editor and see if this would be a good fit for the requirements. It offers 1 publishable page.

I am sorry to hear that you feel the Free plan doesn't allow you to do anything useful and we'd be interested to learn more about what exactly were you looking to use the Free plan for.
Was there something specific you were looking to achieve?
Is there something specific that you wanted to do and were not able to?

We offer a 10-day free trial on our paid plans that will offer access to more pages, more features, and the elements we offer. Please feel free to activate the trial of any of our plans to test more features and elements.

I'll be happy to speak to you over the phone or via a Zoom call if that helps so that I can answer any questions you may have and assist you better in hopes of turning this negative experience into a positive one.

I have followed up via email as well and I will be looking forward to hearing back from you soon.

Sweetan | Client Services
Shogun Page Builder

---UPDATE---
Hi again, Archer! I hope you are doing well.

I wanted to check if you received my last message via email.

I also tried to reach out to you via phone and wasn't able to connect. I did leave a voice message but haven't heard back from you.

I'll be glad to assist you further with the questions and the issues if you could reply back to me.
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Hey there, Archer! Thanks for leaving us a review and sharing your feedback with us.

I am sorry to hear that your experience with Shogun and the support team hasn't been a positive one. I'll be more than happy to assist you and understand the issues further.

It looks like there has been some misunderstanding here. I was going through the support conversations and our team has responded to every question right away. However, I suspect our replies were not received at the email address you used to reach out to us. This can happen is the email service provider is blocking the domain or if the replies end up in the spam folder.

I have reached out via email in a separate thread and I will try and connect via phone to learn about the pain points further. We are always happy to assist our users and we'd surely like to turn this experience around.

Please let me know if you receive my email and I'll look forward to resolving the issues for you. Thanks for your support.

Sweetan | Client Services
Shogun Page Builder