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I had issues with the frontpage not showing correctly frontend but worked significantly backend. Mara was quick to reach out and solved the issue for me.
Super happy to hear that Mara was able to reach out and resolve the issue quickly. We appreciate the feedback and the review. Thank you so much!
Please let us know if there's anything we can help with again in the future.
Sweetan | Team Lead | Support
Shogun Page Builder
Shogun gave us far more control over the look and feel of our Shopify pages than we otherwise could have achieved. They also offer quick an top notch support.
Whilst we feel it is the best page builder too in the app store, there is still some way to go to match the capabilities of page builders on other CMS platforms.
I am upgrading my review from 1 star to 4. Since I left my review I've spoken to two Shogun experts who got in touch to show me how to achieve the looks I was after. They have been a great help. They were also magnanimous enough to accept all my feedback about how fiddly things are and how unintuitive it can be. However, they convinced me that once you know what you are doing, you can build great pages. My issue was that I was in a rush and tried to figure things out myself and this was an accident waiting to happen..! So my advice to anyone reading is: it is a great tool capable of great things but alIow yourself some time to train on the basics before you get stuck in. Don't be like me, basically..
Hey Tim,
Really sorry to hear about this experience with Shogun Page Builder. We want to provide a streamlined page building experience and from your review, we can see that we didn't quite hit the mark.
We're always looking to improve and your feedback goes a long way in allowing us to do so. You mentioned that there were some functionality problems while dragging blocks onto the page and that you're unable to modify the layout sizes and proportions. We took a closer look at your pages to replicate your editing experience and found a few things that could be contributing to that frustration.
I'm passing along all of your feedback and comments to my development team for review, but I wanted to do everything I can now to help improve your experience. I've sent you an email and chat with a detailed video that I believe can help to improve your Shogun experience :-)
We've also tried to reach out to you on the phone and would be delighted with the opportunity to discuss this more.
Thanks so much for the opportunity to turn your experience around and we hope to hear from you soon.
UPDATE:
Thanks so much for updating your review! We're so glad that we had the chance to connect with you and help to get things working right. Please do reach out to us with any further questions. We're here 24/7 to help :-)
Kalen | Team Lead, Support
Shogun Page Builder
Great if you have people in your team who can't code and just need to quickly and easily build dynamic pages - can create conflicting code if you have already used HTML in the standard Shopify page builder but overall we are happy with the app.
The support has been great, super responsive, and answered any queries promptly.
Hi there, Ruby! Thank you for sharing your feedback. We appreciate you taking the time and leaving us this review.
We are glad to hear that Shogun has been helpful when it comes to non-code-based experience. We designed the app with that in mind. We'll be happy to assist in case you notice any conflicts.
I'll be sure to share the kind words with the entire team and we'll look forward to assisting you again in the future. 🙂
Sweetan | Client Services
Shogun Page Builder
I have been pretty happy with this application and their support. Honestly, I went quite a few months not having used the application after installing it - and wasted some money - but once I started putting to into use I found it very easy to use and helpful in creating tailored shopping experiences for our customers. I did recently run into an issue where reviews from Okendo would not display using their built in widgets, but I sent an email and their support team helped me out right away. I have no major complaints. It is a solid app.
Glad to hear that Shogun helped you tailor your shopping experiences! Thank you for your great review!
Karl | Team Lead, Technical Support
The Shogun support team are phenomenal and respond very quickly to any questions we have. Justine in particular has been great to work with; she is always happy to help with any issues that arise and replies with detailed responses. No question has been left unanswered and Justine continually goes above and beyond! Thank you for all your help.
Hi there, Madeleine! Thanks for leaving us a review.
We are very glad to hear about your positive experience with Shogun as an app and our support team. Justine and the entire support team are always happy to go above and beyond when it comes to ensuring the questions are answered and resolutions are detailed. 😊
I'll be sure to share the feedback with Justine and the support team.
We appreciate your support and will look forward to assisting you again in the future.
Sweetan | Client Services
Shogun Page Builder
We've used Shogun to create landing pages for individual products, collection pages as well as blogs. The support staff have been really helpful and their responses have been incredibly quick.
Thanks for leaving us a review, Will.
We are happy to hear that Shogun has been helpful when it comes to creating landing and other pages for your store.
Our support team is always available to assist and answer questions for you. Please let us know if you have any other questions.
Sweetan | Client Services
Shogun Page Builder
Very helpful app to use in order to make changes that are not offered through Shopify. Very easy to use.
Thank you very much Evan! Appreciate the kind words. If you see anywhere we can improve our product or service, please do let us know. You can reach out to me or support anytime at support@getshogun.com . Thanks again -Nick (Cofounder, Shogun)
Very easy to navigate & use. I started off knowing nothing on how to use it but thanks to the tutorials and practice, I got the hang of it pretty quickly. Now I'm producing blog content & special pages for my company with ease.
Shogun is a great tool! Wonderful for making changes that Shopify doesn't have natively. The support staff are dedicated to helping the customer, James Power was especially good to us.
Hi, Thank you so much for the review! I'm happy to hear that you enjoying Shogun. I'm also glad that James could help you out. I'll be happy to pass along your feedback to him. 🙂
Please reach out to us if there's anything else we can help you with.
Sweetan | Team Lead | Support