Shogun网页制作器

Thank you so much for your wonderful review! We're thrilled to hear you've had such a positive experience with both the app and our support team.

I'm especially grateful that I was able to help you. Going the extra mile to help our merchants succeed is exactly what we strive for.

We truly appreciate your recommendation and your support. If there's ever anything else we can help with, we're always just a message away!

Sweetan | Client Services
Shogun

Hi Ravi,

I’m really sorry for the frustration this caused. I completely understand how alarming it must feel to see something that looks like years of work suddenly disappear.

To clarify, your personalization work has not been deleted. We pushed an unpublished version update, and your personalization can still be found in the versions tool, to which you can revert.

We recognize that this experience wasn’t clear or smooth, especially for customers actively using these features in Page Builder. That’s on us.

In response to your feedback, we’ve already re-enabled these features for you so you can continue working as expected while we reassess the transition approach.

If you’re still seeing issues, we’d really like to take a closer look at your specific setup. Please reach out to our support team directly, and we’ll prioritize resolving this for you.

Thank you for calling this out.

James
Shogun Support

Thank you so much for the thoughtful review! We’re thrilled to hear you’re enjoying the app and that our support team has made such a positive impression with quick and helpful responses.

We also really appreciate the feedback about the video element. A native video upload option within Shogun is a great suggestion, and we’ll be sure to share it with our product team for consideration in future improvements. Thanks again for your support and for taking the time to share your experience!

Sweetan | Client Services
Shogun

Thank you so much for the kind words! We’re really glad our team could help quickly and recover things after the accidental page deletion. We know how stressful moments like that can be, so it’s great to hear we were able to help when you needed it most. We truly appreciate your support!

Sweetan | Client Services
Shogun

Thank you so much for the thoughtful review! We’re really glad to hear our support team has been able to step in and help with those edge cases. That’s exactly what we’re here for.

It’s also great to know you’re enjoying the drag-and-drop editor and noticing the ongoing improvements. We’re constantly working to make the experience even better.

We truly appreciate the recommendation and your support!

Sweetan | Client Services
Shogun

Hi there, Saul. Thanks for sharing the feedback with us.

I am sorry to hear about your experience.

I was looking at the conversation that you had with our support team, where my colleague was assisting you, and it looks like the issue was related to the removal of the product page. That usually happens when you unpublish the page in our app and then revert it. The state of the page will remain unpublished and that will mean the live page throws an error as the product is no longer live.

However, my colleague was able to restore and republish the page to ensure it worked and I can see you were able to revert the page again when you confirmed this was working correctly.

I see you have since uninstalled the app.

I am reaching out on the same thread to learn more about the issue is there was anything else that was causing an issue. I would appreciate if you could reply to our outreach so we can understand the use case further.

Thanks for your support and understanding.
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Sweetan | Client Services
Shogun

Hey there, Jason.

While we appreciate the feedback, I want to let you know that I found no support interaction about this. If you have any questions or doubts about the same our support team would have answered them and also guided you in the right direction for how to remove Shogun code.

Every app or a page builder app will require some additions to the theme in order for the app and the pages or the content to function. Shogun adds minimal files or code and that is to ensure your pages continue to work when the app is uninstalled, this is expected behavior. But, you can always follow the steps to remove the code without causing any issues.

As suggested, I don't see any support interaction from your end. You installed the app 6 days ago and uninstalled.

However, please feel free to write to us at support@getshogun.com or reply to my email and we can help guide you on how to remove the code from your store.

Thanks.

Sweetan | Client Services
Shogun

Hi there, Vicky. Thanks for sharing your feedback in the form of this review.

While we are super happy to hear that our support team has been able to help you in a timely manner, we would like to hear more about the issues you referred to when it comes to not being able to achieve desired results and the operation not being saved.

Our form element doesn't save the customer email addresses in your Shopify list, but you can export and import the form data manually. However, our option to use Shopify sections on your pages allows that without an issue.

We'll be happy to get in touch and address these further to learn more and assist you.

Thanks.

Sweetan | Client Services
Shogun

Thank you so much for taking the time and sharing your experience in the form of this review, Vera.

We are very glad to hear that it has been such a wonderful experience. We are continuously working on improving the app and adding newer features for you so that you can continue to create beautiful pages for your store. 🌟

Our support team is always here to assist you and we will look forward to assisting you again in the future.

Thank you so much for your love and support. 😊

Sweetan | Client Services
Shogun Page Builder

Thank you for the great feedback! We’re so glad to hear you’re finding the app easy to use and that you’ve had a positive experience with our support team. We truly appreciate your support!

Sweetan | Client Services
Shogun