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We had an issue with the product reviews plugin within Shogun which we reported where we had hundreds of reviews but the plugin only displayed the last 5. This started to negatively impact our conversions. We reached out to support, were told it would be escalated but the issue still continued. I originally left a 3 star review because I felt this complaint was ignored which is unfortunate for such a pricey solution. I received a direct phone call from tech support resolving the issue within hours of leaving my review which was surprising. I appreciate the quick response and have bumped the rating from 3 stars to 4 stars. I would love to give it a 5 star rating except I still feel the price is a bit steep for it what it really offers. Don't get me wrong it works great outside of the reported issue, but it is a bit pricey as a monthly recurring page builder. If you aren't cranking out pages at an ongoing rate it's hard to justify the expense. It was great getting a fast response after my initial review, however, tech issues should be responded to without the need of going public to get a resolution.
Thank you so much for your review! We appreciate the feedback and apologise for the negative experience you had - glad that we could work with you to turn this around to a more positive experience.
I can assure you that no issues are ignored by our engineering team - this particular issue came due to a change made within Shopify itself, our engineering team needed to take the time to investigate the issue and deploy a fix to resolve the issues that you, and others, were experiencing. This was, unfortunately, a Shogun-wide issue that's now resolved.
Thank you for your patience during the process!
Karl | Team Lead, Technical Support
We have used this app to create alternative landing pages, as well as blogs and specific content for other pages in our website. This app offers the flexibility to design pages in a friendly way.
This is the best visual editor of the top three rated that I tried. It has the best support by far, the most easy to use interface, and is stable. Got my pages up and going in a day. Had questions as I went and got responses within a few hours. All features I needed are working great. Highly recommend this app over all other visual editors including Gems (horrible service and my pages kept disappearing).
Wonderful app, wonderful service, i use this app build a great website, come on! Shogun! you are best app!
You're wonderful Sue! Thank you so much for the kind words. Let us know if there is anything else we can do to make your experience great. - Nick (Cofounder, Shogun)
Love the app. Super easy and well designed. Great support, answer received within minutes and to the point!
Hey! We are really glad to hear that you are having a great experience with Shogun. Thank you so much for leaving us a review.
Thank you so much for the review!
Sweetan | Team Lead | Support
Shogun Page Builder
Would love to see how the app works! Nobody can help make it work for me after 3 hours and tech support is nonexistent on weekends. Getting back you you in 48 hours is not OK for paying hundreds per month.
Hello Chris- sorry to hear the frustration. We actually do have technical support on the weekends, Jill comes on afternoon (PST) time- and we have general support that can escalate to weekend engineering team members if it's urgent. I checked with Jana (who has been working with you via live chat)- looks like the syncing feature is working just fine- we checked inside your account as well. Did you manage to get everything you needed? I'm always working (weekends too)- so please feel free to reach out anytime. Thank you. - Nick (Cofounder, Shogun)
Good Support and helps to add extra elements to the theme.
I use this app currently. I wanted to customize my product page in a way that just wasn't possible with any template.
Shogun is great for this - in fact it's the only way to really get what you want in Shopify, We spent a lot on themes that just couldn't do it. We use the Debut theme with shogun.
Any Issues I have had are handled personally and successfully, which is important when you're a small business.
The reason for 4 vs 5 stars is that it does not work with other shopify apps and anything that is not in Shogun will require a dev.
I reached out to Shogun regarding ability to do drop down forms. Unfortunately this basic function is not yet available. Hoping this can be improved on as it's a basic form function that will definitely help with our customer experience and ability to track and respond appropriately do specific answers they provide. I will say support was very quick to respond and empathized that this is something that is important and that they were working to add it.
While the plugin does a good job with standard page creation there are limitations when editing product specific pages. The contact form that comes with Shogun is too basic and doesn't have enough options. Depending on what font you use in the text boxes you may experience issues with your font reverting back to default web fonts while viewing your pages on different browsers and devices. There are a few other kinks that need to be ironed out before the subscription price can be fully justified.... however I will say that the Shogun team has been great at responding to my concerns and providing short-term solutions while they improve their platform. All in all, out of the other available page builders for Shopify I found Shogun to be the most user-friendly with minimal bugs. I would love to see the Shogun team look at Visual Composer plugin for Word Press for inspiration as they have built a pretty robust page builder for that platform. Keep it up!