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great customer assistance and very quick and friendly feedback!
Thank you so much for sharing your feedback and leaving us a review. 😊
Please let us know if there is anything we can assist you with.
Sweetan | Client Services
Shogun
Ich bin super zufrieden mit der App. Der Support hilft einem schnell und ist sehr kompetent. Die Seiten lassen sich super gestalten, auch als Nichtprogrammierer. Definitiv 5 Sterne.
Hallo, Jana. Vielen Dank, dass Sie uns eine Bewertung hinterlassen und Ihre Erfahrungen geteilt haben. Wir freuen uns sehr zu hören, dass Sie mit Shogun und unserem Support-Team so eine wundervolle Erfahrung gemacht haben.
Wir stehen Ihnen gerne zur Verfügung, falls Sie weitere Fragen an uns haben.
Sweetan | Client Services
Shogun
Excellent customer service! Andre and Sweetan are the best of the best!
Hi there, James. Thanks for sharing your feedback here.
It was great to connect with you and I am happy to hear that myself and Andre could help. Thank you so much for your support.
Please let us know if we can help with anything else in the future. 😊
Sweetan | Client Services
Shogun
Very good customer support. Overall good app.
Hey there, May. We appreciate the feedback and are glad to hear that your experience with Shogun and our support has been a good one.
Please do let us know if there is anything else we can assist you with. 😊
Sweetan | Client Services
Shogun
I have been using Shogun for years and it's a great platform to create great pages - even if you don't have a lot of website design experience. Their customer service is very quick and helpful. Nothing but good things to say about their platform...
Hi there, Thank you so much for taking the time and leaving us a review.
We greatly appreciate the feedback and are happy to hear about your positive experience.
We'll look forward to assisting you again in the future.
Sweetan | Client Services
Shogun
servicio al cliente super rápido!
I don't understand their pricing and how the price continues to increase for the Build plan - the app is kind of clunky too.
Hey there, Thanks for writing this review and sharing your feedback with us.
Can you elaborate a bit more on what is not clear with our pricing? The Build plan active on your account is the old Build plan that comes with extra pages. If you don't wish to stay on this old Build plan and if you would like to activate the new Build plan you are free to uninstall the app and reinstall it again. When you reinstall you should be prompted to select the new Build plan on the pick a plan page.
I see you were in a conversation with my colleague, however, could you also share more details about how the app is being clunky for you?
Thanks.
Sweetan | Client Services
Shogun
Used this on Bigcommerce for years then moved to shopify. Better and less expensive alternatives like Gempages out there. Also, this will install a ton of code in your theme that you will have to remove manually if you uninstall it. Shogun did not respond to our numerous emails for help to remove this code. We eventually got rid of it all but beware if you decide not to keep using this.
Hey there, thanks for leaving us a review.
We are sorry to hear that your experience with Shogun wasn't a positive one. I do want to mention that Shogun is a solution provider with solutions such as A/B testing, Targeted Experiences, SEO, and AI. We aren't just a page builder. However, we are happy to hear you have found an alternative.
Also, every app adds code to the theme, that's how apps work. Our app installs minimal code to ensure your pages work, even when you uninstall the app. Our team responds to each and every email we receive, however, if you didn't receive a reply, could you share more details with our team at support@getshogun.com?
Our team will also be happy to provide you with resources on how to easily remove the Shogun code from the theme.
Thanks for trying Shogun.
Sweetan | Client Services
Shogun
The landing page building works good. My issue is with the support and lack of transparency in fixing glitches and issues with the landing pages.
I reported a glitch in Jan 2024 (the team at shogun confirmed) which was affecting the conversion rate of my landing pages (variant buttons hover / focus / active style).
The support team kept saying "it is on the roadmap to fix" but now in July 2024, they just ignore my requests for updates.
It's disappointing that a good product is being shaded by a lack of transparency and communication.
Hi there, Thanks for leaving us a review and sharing your feedback.
I am sorry to hear that you did not have a good experience with our team. We always strive to offer our best services and I am happy to check on this feedback further, internally.
We apologize for the trouble.
Sweetan | Client Services
Shogun
Once you use Shogun you're locked in. They have repeatedly changed features and changed their pricing which results in broken pages, missing features that we once had, and difficulties site wide. Customer support is slow to respond. You guys suck.
Hi there!
Thanks for leaving your feedback with us. While we change our plans' pricing and add new features, necessitating shuffling features to different plans, we never take features off of users, nor do we force you onto new plans.
Once the app is persistently installed, you've always got to keep the feature set you are familiar with. Pages, therefore, will not spontaneously break. As I understand, the features that were missing were found to be still available, only slightly moved in the UI with the editor design refresh.
Customer support is available 24/7 through email, where we aim to respond to every email within 24 hours, and live chat, where we can be reached most hours within a couple of minutes.
I know we were chatting recently about this, and if you have any specific queries not addressed in our more recent interaction, please reply to that same thread or reach out to our team, and we'd be more than happy to assist you.
James | Client Services
Shogun