Shogun网页制作器

Hi there, Thanks for sharing the feedback in the form of this review.

I am sorry to hear that you feel you were charged after the free trial.

I would like to share some details about this, even though it looks like my colleague from the support team has already explained this.

You installed Shogun back in April 26, 2024. We offer 10 days of free trial and if the app is not uninstalled the monthly charges start automatically.

Our app wasn never uninstalled. It looks like you decided to close your store with Shopify on July 14, 2024. While the store was closed, the app was never uninstalled. Shopify suggests uninstalling any apps with monthly recurring charges to ensure you are not charged in the future. This is because if you reopen your store, the monthly charges for apps with recurring monthly payments will start automatically.

You reopened you store again on February 8, 2025 and when the store was reopened you were charged under normal behavior for how app charges work with the fact that the app is installed and active. The billing cycles are controlled by Shopify.

You uninstalled the app on February 8, 2025, which canceled the subscription and you reached out to our support team yesterday, March 13, 2025. This is when our team explained the charges and as an exception, processed a refund for the 2 charges you highlighted.

This is expected behavior for app charges and how billing cycles work when you close/pause and then reopen the store without uninstalling the apps with recurring monthly charges.

I have reached out to you via email to explain this and if you have any questions or doubts I will be happy to answer them for you. I will look forward to hearing back from you.

We appreciate your understanding.

Sweetan | Client Services
Shogun

Hey there, Thanks for taking the time to leave us a review. This means a lot to us and we are super glad to hear that your experience with Shogun and our support team has been amazing.

Please let us know if there is anything else we can assist you with in the future. Thanks for the love and support. ❤️

Sweetan | Client Services
Shogun

Thank you so much for sharing your feedback and leaving us a review. 😊

Please let us know if there is anything we can assist you with.

Sweetan | Client Services
Shogun

Thanks for taking the time to leave us a review. We are happy to hear that your experience with ou support team was great.

Let us know if there is anything else we can assist you with. ❤️

Sweetan | Client Services
Shogun

Hi there, thanks for sharing your feedback in the form of this review. We greatly appreciate your support.

I will be sure to share the kind words with James and the entire support team. :)

Sweetan | Client Services
Shogun

Hello there, thanks for your kind words.

We are happy to hear that your experience with our support has been amazing. Please let us know if there is anything else we can assist you with. :)

Sweetan | Client Services
Shogun

Hi there, Nate. Thanks for taking the time and leaving us a review. We appreciate your kind words.

Andre is indeed awesome and I will be happy to pass on the feedback. Please don't hesitate to write back if you have any further questions for us. 😊

Sweetan | Client Services
Shogun

Hi there, Thanks for leaving us a review and sharing your feedback.

Our team will look forward to assisting you again in the future. Thanks for your continued support. :)

Sweetan | Client Services
Shogun

Hey there, Thanks for taking the time and sharing your experience with us.

We are glad to hear that our support team has been able to help and that you are making the most of Shogun. Please don't hesitate to write back if you have any questions for us. 😊

Sweetan | Client Services
Shogun

Hi there, Thanks for leaving us a review.

I am happy to hear that James was able to help solve the issue for you. I will be sure to pass the feedback.

Let us know if there's anything else we can assist you with.

Sweetan | Client Services
Shogun