Shogun網頁構建器

Hey there, Thanks for writing this review and sharing your feedback with us.

Can you elaborate a bit more on what is not clear with our pricing? The Build plan active on your account is the old Build plan that comes with extra pages. If you don't wish to stay on this old Build plan and if you would like to activate the new Build plan you are free to uninstall the app and reinstall it again. When you reinstall you should be prompted to select the new Build plan on the pick a plan page.

I see you were in a conversation with my colleague, however, could you also share more details about how the app is being clunky for you?

Thanks.

Sweetan | Client Services
Shogun

Hey there, thanks for leaving us a review.

We are sorry to hear that your experience with Shogun wasn't a positive one. I do want to mention that Shogun is a solution provider with solutions such as A/B testing, Targeted Experiences, SEO, and AI. We aren't just a page builder. However, we are happy to hear you have found an alternative.

Also, every app adds code to the theme, that's how apps work. Our app installs minimal code to ensure your pages work, even when you uninstall the app. Our team responds to each and every email we receive, however, if you didn't receive a reply, could you share more details with our team at support@getshogun.com?

Our team will also be happy to provide you with resources on how to easily remove the Shogun code from the theme.

Thanks for trying Shogun.

Sweetan | Client Services
Shogun

Hi there, Thanks for leaving us a review and sharing your feedback.

I am sorry to hear that you did not have a good experience with our team. We always strive to offer our best services and I am happy to check on this feedback further, internally.

We apologize for the trouble.

Sweetan | Client Services
Shogun

Hey there, Thanks for leaving us a review and sharing your feedback.

Sorry to hear that you are facing issues. I was trying to locate a recent support conversation under all the email addresses we have for your account and I wasn't able to locate a conversation. Could you please help us with more context about the kind of issues you are facing?

That should help us to analyze this better and assist you further. Our support team is more than happy to address the issues for you.

You can reach out to our support team at support@getshogun.com.

We'll look forward to hearing from you soon.

Sweetan | Client Services
Shogun

Hi there, Thank you so much for taking the time and leaving us a review.

We greatly appreciate the feedback and are happy to hear about your positive experience.

We'll look forward to assisting you again in the future.

Sweetan | Client Services
Shogun

Hi there, Pierce. Thanks for leaving us a review and sharing your feedback.

I was going through the conversations you had with our team and I apologize if you felt Shogun wasn't a good fit for your requirements. Would you be able to help us more when you refer to the app being hard to build landing pages with issues for mobile formatting? Our team will be happy to analyze the use case and ensure we can work on your suggestions.

I see you were looking to create a form and connect the same with a third-party form app/service. For such instances, it is best to embed the form directly from the form service as suggested by the team. The embed form is not something you can control using Shogun, but our HTML element will populate what is pasted there.

However, let us know if you decide to try Shogun again. We'll be happy to assist and answer your questions.

Sweetan | Client Services
Shogun

Hi there, Thank you so much for leaving us a review.

We are super glad to hear that you had a wonderful experience and that Leah was able to help resolve the issues.

Please let us know if there is anything else we can help with.

Sweetan | Client Services
Shogun

Hi there!

Thanks for your feedback!

We wouldn't expect you to have been charged if you uninstalled the app while you were still in the trial period.

Unfortunately, we no longer have your email, as it was redacted (standard procedure on uninstallation). Could you send us an email to support@getshogun.com referencing this? Then, we can look into and resolve this issue for you.

We are looking forward to hearing from you!

James | Client Services
Shogun

Hi there!

Thanks for leaving your feedback with us. While we change our plans' pricing and add new features, necessitating shuffling features to different plans, we never take features off of users, nor do we force you onto new plans.

Once the app is persistently installed, you've always got to keep the feature set you are familiar with. Pages, therefore, will not spontaneously break. As I understand, the features that were missing were found to be still available, only slightly moved in the UI with the editor design refresh.

Customer support is available 24/7 through email, where we aim to respond to every email within 24 hours, and live chat, where we can be reached most hours within a couple of minutes.

I know we were chatting recently about this, and if you have any specific queries not addressed in our more recent interaction, please reply to that same thread or reach out to our team, and we'd be more than happy to assist you.

James | Client Services
Shogun

---Update - April 5, 2024---

Hi there, Jay, I appreciate you writing back, however, it looks like we have not heard back from you again. Could you check the email and reply back with the store details so that we can assist you further?

Thanks.
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Hi there, Thanks for sharing your feedback here.

I am not able to locate your account or a support conversation about the same as the store name- My Store seems to be very generic.

However, I would like to let you know that app charges or subscription charges work based on billing cycles in Shopify. We offer 10 days of free trial and if the app is not required we recommend uninstalling the app before the trial period is over. If the app is not uninstalled, the recurring subscription starts automatically, that is how subscriptions work.

I see you suggested you tried the app for a day, but if the app was not uninstalled before the free cutoff period, you will be charged which is expected behavior. And, you will be charged based on the plan you selected while you uninstalled and started the trial.

If you reached out to our support team about this previously, could you reply back to us on that thread?

Having said that, as I am not able to locate your store details I wanted to check if you can reach out to our support team at support@getshogun.com?

Our support team will be happy to analyze the account and share further information to clear any doubts or misunderstandings here. And, we'll be happy to help with the charge.

We'll look forward to hearing back from you soon.

Thanks for your understanding.

Sweetan | Client Services
Shogun