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edit: I've changed my review from 2 to 4 stars. I still have occasional issues with this app regarding formatting or things not being as expected. But they do have pretty quick responses from customer service (maybe an hour on average) and this has made my website look much better without needing the help of a professional designer. But don't try to make any last-minute changes or update your home page right before a big traffic event, because if you have a design error it can be very frustrating and there's no one to call/chat for immediate help on the basic plan.
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I've had nothing but problems with this app. It's easy to use but the functionality glitches often. My live pages look nothing like the design because of errors. The support team is nice but they don't have live help, you have to wait for an email. Wish I could just talk to a human. I have to keep the app installed until I finish my project but I can't wait to delete this. When it works successfully, it's a great tool but I am pretty frustrated quite often with this app.
Hi Julia! Sorry to hear about the issues you have been facing. It sounds like you may have been experiencing parity issues with Shogun. There is not parity between Shogun and Shopify's editors at this time. If a small change was made within Shopify to your page this could have caused the issue. Republishing the page should fix the issue. While we do not generally offer phone support we'd be happy to make an exception to help you work through this issue and help resolve any problems you're having. We do offer live chat support on our Measure and Optimize plans as well. Charles from our tech support team reached out to you via email earlier today. Looking forward to getting this resolved :) Thank you. - Nick (Cofounder, Shogun)
Shogun is superb Shopify web builder with 1st class support. There are other alternatives but they are inferior and much more expensive.
I am delighted the way they add increased functionality. Quite frankly, I cannot see myself running my website without it.
Keep up the great work!
We love Shogun !! It's been a little over a year and has never malfunctioned for us. We use it to build a ton of our pages at GlitterStarz. Super user friendly and always adding new features. Plus the photos look super crisp, which has been an issue with other builders.
Awesome customer support, constant improvements to the product, and great for managing your content without any tech know-how.
Thanks for writing us a review! We are constantly working on implementing user request features, and improvements to bring you the best experience possible. Feel free to pass along any feedback you have to our support team and we will make sure it gets to the right place!
Karl,
Team Lead, Technical Support
Great group of guys!
Fast responses. What I like the best is, if they don't have the answer, or if something is wrong, they admit it and try to fix it. That makes a good partner. Programming is not always going to be super easy. There will be glitches and time will be needed for fixes. These guys put an effort to grow their business.
Great product, team is very helpful and fast with responses. I really love all the customization elements and super easy to drag and drop.
Easy to use.... I can update my website fast and it always looks great. Anytime I've had a question - the support is right there ready to help! I would highly recommend this app if you want to tweak a theme, or be in total command of your site.
I'm so happy to hear that you've had a pleasant experience with Shogun Page Builder. We do our best to respond as quickly to everyone and it's really nice to hear such kind words, I'll definitely pass this along to the whole support team!
Kalen | Team Lead, Support
Shogun Page Builder
Very useful and easy to use application.
Ultra-reactive after-sales service
A perfect app!
The tool is pretty easy to use, but the best surprise has been the great support I've gotten so far as I learn to fully utilize the various features. Very happy so far!
Super useful app! Would recommend to anyone! Cheers guys