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Excellent support, very responsive and comprehensive feedback at any time of day :)
You guys are top-notch!
Hi Jeff! Thank you so much for leaving us a review and sharing your experience here. It means a lot.
I will be sharing the feedback with our entire team.
Please let us know if there is anything we can help with in the future. 😊
Sweetan | Client Services
Shogun
great customer assistance and very quick and friendly feedback!
Thank you so much for sharing your feedback and leaving us a review. 😊
Please let us know if there is anything we can assist you with.
Sweetan | Client Services
Shogun
Great app with amazing customer service!
Hey, Corbin!
Thanks for writing this review for us and sharing your experience. We are glad to serve you and will look forward to assisting you again. :)
Sweetan | Client Services
Shogun
I don't understand their pricing and how the price continues to increase for the Build plan - the app is kind of clunky too.
Hey there, Thanks for writing this review and sharing your feedback with us.
Can you elaborate a bit more on what is not clear with our pricing? The Build plan active on your account is the old Build plan that comes with extra pages. If you don't wish to stay on this old Build plan and if you would like to activate the new Build plan you are free to uninstall the app and reinstall it again. When you reinstall you should be prompted to select the new Build plan on the pick a plan page.
I see you were in a conversation with my colleague, however, could you also share more details about how the app is being clunky for you?
Thanks.
Sweetan | Client Services
Shogun
Very good customer support. Overall good app.
Hey there, May. We appreciate the feedback and are glad to hear that your experience with Shogun and our support has been a good one.
Please do let us know if there is anything else we can assist you with. 😊
Sweetan | Client Services
Shogun
Excellent customer service! Andre and Sweetan are the best of the best!
Hi there, James. Thanks for sharing your feedback here.
It was great to connect with you and I am happy to hear that myself and Andre could help. Thank you so much for your support.
Please let us know if we can help with anything else in the future. 😊
Sweetan | Client Services
Shogun
Very good customer service
It's a great app but so so many issues. A bit over it to be honest.
Hey there, Thanks for leaving us a review and sharing your feedback.
Sorry to hear that you are facing issues. I was trying to locate a recent support conversation under all the email addresses we have for your account and I wasn't able to locate a conversation. Could you please help us with more context about the kind of issues you are facing?
That should help us to analyze this better and assist you further. Our support team is more than happy to address the issues for you.
You can reach out to our support team at support@getshogun.com.
We'll look forward to hearing from you soon.
Sweetan | Client Services
Shogun
Used this on Bigcommerce for years then moved to shopify. Better and less expensive alternatives like Gempages out there. Also, this will install a ton of code in your theme that you will have to remove manually if you uninstall it. Shogun did not respond to our numerous emails for help to remove this code. We eventually got rid of it all but beware if you decide not to keep using this.
Hey there, thanks for leaving us a review.
We are sorry to hear that your experience with Shogun wasn't a positive one. I do want to mention that Shogun is a solution provider with solutions such as A/B testing, Targeted Experiences, SEO, and AI. We aren't just a page builder. However, we are happy to hear you have found an alternative.
Also, every app adds code to the theme, that's how apps work. Our app installs minimal code to ensure your pages work, even when you uninstall the app. Our team responds to each and every email we receive, however, if you didn't receive a reply, could you share more details with our team at support@getshogun.com?
Our team will also be happy to provide you with resources on how to easily remove the Shogun code from the theme.
Thanks for trying Shogun.
Sweetan | Client Services
Shogun
servicio al cliente super rápido!