Shogun網頁構建器 , 3,282 則評價

Hi there, Sam. Thanks for sharing the feedback in the form of this review.

It was great to communicate with you over a phone call and I am glad we could help.

We greatly appreciate your love and support. 😊

Sweetan | Client Services
Shogun Page Builder

We wanted to thank you for taking the time and leaving us a review, Marie-Louise.

We'll be happy to work on the restrictions as your feedback helps us to improve the app and your experience with our app and support.

Please don't hesitate to write back to us if you have any questions in the future and we'll be happy to assist you. Thanks! 😊

Sweetan | Client Services
Shogun Page Builder

Hi Kade! Thank you so much for taking the time and leaving us a review.

Happy to hear that our support team was able to help and that the plan works for your requirements. We appreciate the feedback.

We'll be happy to assist you again should you bump into any issues. 😊

Sweetan | Client Services
Shogun Page Builder

-UPDATE-
July 27, 2023
Hi again, Sarah!
I have been trying to get in touch with you and haven't heard back from you. I'd be happy to assist you further if you could reply back to the email thread or help me with a phone number that I can use to get in touch with you.
Thanks!
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-UPDATE-
July 3, 2023

Hi again, Sarah! I tried to reach out via the phone number we had on the account and I wasn't able to connect with you.

I see you have decided to uninstall the app, however, I didn't notice the app was utilized to test our elements or to design the page (s) further that would offer a better understanding of what the app can allow you to achieve and I apologize for any misunderstanding or inconvenience here.

I haven't heard back from you via email either and I wanted to check if I can connect with you to discuss the issue further or understand your requirements.

Thanks for your support.
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Hi there, Sarah. I appreciate you taking the time to install our app and sharing your feedback in the form of this 1-star review.

We take the feedback seriously as it helps us to understand the concerns and also improve our app.

The Free plan as suggested is limited when it comes to features and elements. It is a way for our users to test the basic functionality of the app, get a feel for the editor and see if this would be a good fit for the requirements. It offers 1 publishable page.

I am sorry to hear that you feel the Free plan doesn't allow you to do anything useful and we'd be interested to learn more about what exactly were you looking to use the Free plan for.
Was there something specific you were looking to achieve?
Is there something specific that you wanted to do and were not able to?

We offer a 10-day free trial on our paid plans that will offer access to more pages, more features, and the elements we offer. Please feel free to activate the trial of any of our plans to test more features and elements.

I'll be happy to speak to you over the phone or via a Zoom call if that helps so that I can answer any questions you may have and assist you better in hopes of turning this negative experience into a positive one.

I have followed up via email as well and I will be looking forward to hearing back from you soon.

Sweetan | Client Services
Shogun Page Builder

Thank you so much for writing us a review, Mohamed!

Thank you so much for letting us know that Shogun has been an excellent, easy-to-use page builder app for your requirements. 😍

We appreciate the honest feedback and the recommendation.

Sweetan | Client Services
Shogun Page Builder

Hi there, 👋 Thank you so much for leaving us a review.

We are very happy to learn that your experience with Shogun has been a positive one and that our team was able to help you.

We'll be here to assist and answer any further questions you may have. 😊

Sweetan | Client Services
Shogun Page Builder

Hi there, Ellie! Thank you so much for leaving us a review.

We are glad to hear that you are finding Shogun to be great when it comes to your requirements. Please do let us know if there is anything else we can assist you with in the future. 😊

Sweetan | Client Services
Shogun Page Builder

UPDATE - Jun 15
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Hi again, Vonzedric!
I tried to connect via the contact number we had on your account, but I wasn't able to get in touch with you or the team. However, I have followed up via email so that I can get in touch and hopefully resolve the misunderstanding.

I'll look forward to hearing back from you.
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Hi there, Vonzedric! Thanks for taking the time and sharing your feedback with us.

I am sorry to hear that you felt we advertise a free plan but don't offer a free plan with pages. The free plan active on your account allows you to test pages and publish 1 page. We offer a further 10 days of the free trial if you wish to explore and test our other plans with more features, access to more pages that you can publish, and access to other elements we offer.

I see we didn't receive a support request to clear any misunderstandings around this, but my apologies for the inconvenience.

My colleague has reached out to you via email and I have reached out in a separate thread with more details. You can reinstall the app to test the free plan or use the free trial and I'd appreciate it if you could reply back to us.

I'll look forward to hearing back from you soon.

Thanks for your support.

Sweetan | Client Services
Shogun Page Builder

Thank you so much for taking the time and leaving us a review, Ryo.

I am super glad to hear that your experience with Shogun and our support team has been such a positive one. It was great to communicate with you. 😊

Our team is always happy to record videos when it comes to helping resolve issues or guide you in the right direction. We'll be here to assist you again should you bump into any issues.

Thank you so much for all the love and support. 💜

Sweetan | Client Services
Shogun Page Builder

-----UPDATE-----
Aug 17, 2023.

Hi again, Kyree. I see you updated the feedback and the review and I wanted to write back here as I haven't heard back from you on the email I sent.

The Free plan is limited and we highlight the same on our pricing and app listing so that our users are aware of the features the plan offers. I am looking forward to learning more about what feature were you looking to use and were not able to.

We also offer 10-day of free trial on all our paid plans if you wish to test more features or fully test the app. I wasn't able to locate any support conversation about the missing features as that would have allowed our team to help you understand the plan or the features better and I also noticed that our app was only installed for less than 5 minutes.

We appreciate the feedback from our users as that helps to improve the app and I would appreciate it if you could reply back to my email and share more information about what was missing from the Free plan that you were looking to use

Thanks!
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Hey there, Kyree! Thanks for taking the time and sharing your feedback here.

I was taking a look at your account and noticed that our app was uninstalled within 5 minutes of it being installed and I was a bit curious to learn more about what feature were you looking to use and were not able to.

Our Free plan is limited and is more of a way to test the app and see how it works for your requirements. Our plans do mention that the Free plan comes with 1 published page with Limited templates, but it does offer the basic page-building elements to get you started.

I am sorry to hear that you felt the Free plan wasn't up to your requirements. However, I did want to understand the use case further on what exactly were you looking to create and wasn't able to as that would allow us to look into this further and assist you better.

I have also reached out to you via email to understand this further and we'd greatly appreciate it if you could reply back to us.

Thanks for your support.

Sweetan | Client Services
Shogun Page Builder