評價 (3,294)

整體評分
4.7
各級評分數量
  • 90% 的評分為 5 顆星
  • 6% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2024年7月17日

Uninstalled the App and got charged nonetheless.

berlin collective
德國
使用應用程式 10天
Shogun Labs, Inc. 已回覆 2024年7月18日

Hi there!

Thanks for your feedback!

We wouldn't expect you to have been charged if you uninstalled the app while you were still in the trial period.

Unfortunately, we no longer have your email, as it was redacted (standard procedure on uninstallation). Could you send us an email to support@getshogun.com referencing this? Then, we can look into and resolve this issue for you.

We are looking forward to hearing from you!

James | Client Services
Shogun

2024年2月12日

Best page building app on Shopify, use on both of our websites + always recommend to friends to use this app for page building.

Findlay Hats
美國
使用應用程式 大約4年
Shogun Labs, Inc. 已回覆 2024年2月15日

Hi there, Jimmy. Thanks for taking the time and leaving us a review.

We are excited to hear that your experience with Shogun has been such a positive one. Please let us know if there is anything we can help with in the future.

Thanks for your honest recommendation. :)

Sweetan | Client Services
Shogun

2023年12月11日

We have liked this app quite a bit. The Support is very helpful the couple of times I needed to reach out. Justine and Andre were great!

Redbarn Pet Products
美國
使用應用程式 1年多
Shogun Labs, Inc. 已回覆 2023年12月14日

Hi there, Sarah! 👋 Thank you so much for sharing your experience in the form of this review.

I'm thrilled to hear Justine and Andre were able to assist you in live chat earlier and you enjoy using the app.

We look forward to assisting you again in the future. 😊

James | Client Services
Shogun - A/B Testing & CRO

2024年4月11日

Great builder, I had some issues, but ultimately Leah from their success team help solved them.

Coldest
美國
使用應用程式 大約1年
Shogun Labs, Inc. 已回覆 2024年5月10日

Hi there, Thank you so much for leaving us a review.

We are super glad to hear that you had a wonderful experience and that Leah was able to help resolve the issues.

Please let us know if there is anything else we can help with.

Sweetan | Client Services
Shogun

2023年11月13日

I'd give 0 stars if I could

Shogun is slow and you have to update a page manually one at a time. It's extremely painful to make any changes, let alone make a single small change across all pages.

The app has decided to double its costs recently, making it completely prohibitive for any business trying to scale.

SUMMARY: SAVE YOUR MONEY, HIRE A DEV, OR USE ANOTHER APP. You will simply get no value in this app

Deltora
美國
使用應用程式 2年多
Shogun Labs, Inc. 已回覆 2023年11月15日

Hey there, Eric. Thanks for taking the time and sharing your feedback.

I am sorry to hear that your experience hasn't been a positive one.

I wasn't able to locate a conversation with respect to the slowness you were facing, but our features such as bulk publishing, theme sections, and global snippets are used by our users to make changes across multiple pages.

Having said that, we do change and update the pricing for our plans, which is normal behavior. Your account was subscribed to our legacy plan and that plan is no longer offered. We don't force our users to move away from their grandfathered legacy plans. However, if you uninstall or reinstall the app, the legacy plan will be lost. This is something our support team explained further via email. There isn't a way to activate that deprecated plan again.

I see you have since uninstalled the app, however, I also see you had been installed for a while with us and I apologize if you felt there was no value.

I also see you are in touch with our team to get some further assistance and our team, as always is more than happy to help you.

Sweetan | Client Services
Shogun Page Builder

2023年11月20日

Love the app and use for four of my shopify stores.

Four stars because the pricing has more than doubled and I will have to look for an alternative for all of my other stores.

DNA My Horse
美國
使用應用程式 接近2年
Shogun Labs, Inc. 已回覆 2023年11月22日

Hi there, Thank you so much for leaving us a review. We are glad to hear that you are having a good time with Shogun.

However, we also greatly appreciate the feedback. Our team experiments with plans and pricing based on the feedback we received and I am happy to share this internally. 😊

Sweetan | Client Services
Shogun Page Builder

2023年12月19日

Having recently started using Shogun for the first time, my initial experience with their support left an outstanding impression. I encountered an issue, and upon reaching out, they responded promptly with a Loom video that not only addressed my concern but also provided a clear step-by-step guide to resolve it. If their support consistently delivers this level of assistance, I'm genuinely pleased to have chosen Shogun for my landing page needs.

My Store
美國
使用應用程式 7個月
Shogun Labs, Inc. 已回覆 2023年12月21日

Hi there, Chris. Thanks for leaving us his review and sharing your positive experience with Shogun and our support team. 🤩

Our team is always here to assist and we strive to ensure we can resolve the issue or answer questions promptly while trying our best to record videos where possible to share the steps. 😊

We'll ensure you have the same experience moving forward. Please let us know if there is anything else we can assist you with in the future.

Sweetan | Client Services
Shogun A/B Testing & CRO

2023年12月19日

This app is easy to use.
Also, if you don't understand something, the support will help you right away.
Very good service.
Thanks again Justine and Sweetan.

金熊香水
日本
使用應用程式 7個月
Shogun Labs, Inc. 已回覆 2023年12月21日

Thank you so much for the review, Kei.

We sincerely appreciate the feedback and are glad to hear you are finding Shogun easy to use while having a great experience with our support team.

It was great to connect with you and I'll be sure to share the kind words with Justine as well. 😊

Please don't hesitate to write back to us if you bump into any issues. We are always here to assist. 🫡

Sweetan | Client Services
Shogun A/B Testing & CRO

2024年3月19日

Once you use Shogun you're locked in. They have repeatedly changed features and changed their pricing which results in broken pages, missing features that we once had, and difficulties site wide. Customer support is slow to respond. You guys suck.

EVELO
美國
使用應用程式 接近4年
Shogun Labs, Inc. 已回覆 2024年3月21日

Hi there!

Thanks for leaving your feedback with us. While we change our plans' pricing and add new features, necessitating shuffling features to different plans, we never take features off of users, nor do we force you onto new plans.

Once the app is persistently installed, you've always got to keep the feature set you are familiar with. Pages, therefore, will not spontaneously break. As I understand, the features that were missing were found to be still available, only slightly moved in the UI with the editor design refresh.

Customer support is available 24/7 through email, where we aim to respond to every email within 24 hours, and live chat, where we can be reached most hours within a couple of minutes.

I know we were chatting recently about this, and if you have any specific queries not addressed in our more recent interaction, please reply to that same thread or reach out to our team, and we'd be more than happy to assist you.

James | Client Services
Shogun

2024年1月27日

Shogun really is your secret weapon to optimising your store to maximise conversions.

Moreover, the support is exceptional, Sweetan spent a lot of time patiently talking me through a challenge and he even jumped on a call late evening of a weekend. Very much appreciated, thank you....

pawable
英國
使用應用程式 大約2年
Shogun Labs, Inc. 已回覆 2024年2月4日

Hey there, Neil! Thank you for taking the time and leaving us a review.

It was great to communicate with you and I am glad to hear that I was able to help resolve the issue. We are always here to assist you should you bump into any other issues or have any further questions.

Thank you so much for all the love and support. 😊

Sweetan | Client Services
Shogun