評價 (3,294)
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The customer support is good, the the app itself is pretty bad. Very hard to build landing pages, poor navigation, brutal formatting for mobile.
overall not great
Hi there, Pierce. Thanks for leaving us a review and sharing your feedback.
I was going through the conversations you had with our team and I apologize if you felt Shogun wasn't a good fit for your requirements. Would you be able to help us more when you refer to the app being hard to build landing pages with issues for mobile formatting? Our team will be happy to analyze the use case and ensure we can work on your suggestions.
I see you were looking to create a form and connect the same with a third-party form app/service. For such instances, it is best to embed the form directly from the form service as suggested by the team. The embed form is not something you can control using Shogun, but our HTML element will populate what is pasted there.
However, let us know if you decide to try Shogun again. We'll be happy to assist and answer your questions.
Sweetan | Client Services
Shogun
Great support and service! Justine has been a great help and would recommend Shogun and their support team. Thanks!
Thank you so much for leaving us a review, Ann.
I am happy to hear that Justine was able to help. I have shared the feedback with her and the entire support team.
Thanks for your honest recommendation, we appreciate your continued support and will look forward to assisting you again. 😊
Sweetan | Client Services
Shogun Page Builder
Don't use this app. Find something else.
The app worked fine until they moved all the standard features to only be available in higher plans.
Image quality is an issue now on the main plan.
They want you to jump from $39/month to $99/month.
Embarassing for a SaaS company to act this way. I hope a lot of people cancel and move to more affordable competitors.
Hi there Aaron! Thanks for taking the time to log your feedback with us.
I am sorry to hear that your experience hasn't been a positive one.
I had a look to double-check and found that Image Quality Settings haven't historically been available on the Build plan and weren't moved up when we implemented the current plans. This hasn't been specifically raised as an issue before; still, we're taking this feedback and are looking at retroactively granting the capability to the current 'Build' plan, given the new price point.
Regarding the price increases - a big part of this is related to significant changes to our product and company. We were a “page builder” for a long time; however, we’ve expanded our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring.
While the entry plan has increased, we’ve also added features, including our AI page designer, AI text generation features, and grid-based editing. We also increased the page limit on our entry plan to 50 pages and removed page limits for any plan higher than entry.
While there are cheaper alternatives, if you’re looking to build and optimize your shopping experience, we are still quite budget-conscious compared to most AB testing, personalization, and SEO software providers.
Lastly, you can contact us any time at support@getshogun.com, and we will do our best to help.
James | Client Services
Shogun A/B Testing & CRO
Good! This app is easy to use when building pages. Rhys helped me very promptly. He is really good!! Nice app!
Thanks for leaving us a review, Lily.
We are glad to hear that you are finding Shogun easy to use. Thanks for the feedback.
I will be happy to share the kind words with Rhys and the entire support team.
Sweetan | Client Services
Shogun
Support is top notch! I was struggling to figure out a mountain's worth of edits I needed for a few pages and once I got in contact with their support email, Leah went through and made all the changes I needed very quickly and thoroughly. I am very thankful for her help!
Hey there, Sarah! We appreciate you taking the time and sharing your feedback with us. 🫶
I am glad to hear that you are having such a wonderful time with Shogun and our support. Leah is awesome and I will be happy to share the kind words with her. We are always here to assist you should you bump into any issues or have any further questions. Thanks for all the love and support. 😊
Sweetan | Client Services
Shogun Page Builder
Rhys was very helpful and replied super quick to all of my questions.
Hi there, Alice. Thanks for taking the time and leaving us a review. 💜
We are glad to hear that you had an amazing support experience with Rhys. I will be happy to share the feedback with him and the entire team.
Please let us know if there is anything else we can help you with in the future. We appreciate your support. 😊
Sweetan | Client Services
Shogun
Exceptional support. Proactive and focused on problem-solving, the staff members contribute significantly. The app is deeply integrated and fully functional, consistently driven to update its functionality. It's not cheap, but the value you receive in return is substantial. In my opinion, it's the best tool you can get!
Hi there, Daniel. Thanks for sharing your feedback in the form of this wonderful review.
We are super glad to hear that your experience with Shogun and our support team has been wonderful and that you are finding the app functional with respect to your requirements.
Please let us know if there is anything else we can assist you with. We appreciate your support.
Sweetan | Client Services
Shogun
I emailed the helpline from Shogun with an issue I was struggling with and I received a very prompt reply from James who understood my issue and gave me a couple of different steps to be able to solve it right away.
Hi there, Victoria. Thank you so much for leaving us a review.
I am glad to hear that James was able to under the issue and offered help with steps to resolve it right away. I will be happy to share the feedback with him and our entire support team.
We'll also be looking forward to assisting you again in the future. 😊
Sweetan | Client Services
Shogun ‑ Landing Page Builder
Justine was super helpful and got my question answered promptly !
Hi, Gracie. Thank you so much for leaving us a review and sharing your experience.
I am happy to hear Justine was able to help and answer the questions. I will be sure to share the kind words with her.
Please let us know if there is anything else we can assist you with. Thanks for your continued support. 😊
Sweetan | Client Services
Shogun
Being forced up upgrade to a $100 plan is ridiculous. I laterally just need to update 1 page but rather than pay the original $40, i'll be paying $0 and going someplace else.
Thanks for taking the time and leaving us a review here, Jenae.
We appreciate the feedback.
I am sorry to hear that you felt you were forced to upgrade. I wanted to share some details here.
Looking at the account I see Shogun was uninstalled on July 25, 2023. This is when your account was subscribed to our old plan. That old plan was a legacy plan that had been deprecated a long time ago. As the app was uninstalled, this legacy plan got canceled as well.
You reinstalled Shogun again on November 16, 2023 and our pick-a-plan page displayed the new plans that can be activated which would be the expected behavior.
I could not locate a recent support conversation about the questions you may have had with respect to the plans, but I have reached out to you via email to share more information.
I'll look forward to hearing back from you.
Sweetan | Client Services
Shogun Page Builder