Shogun網頁構建器

Hi there!

Thanks for reaching out with your feedback.

We noted your request for a refund yesterday, and my colleague, Sweetan of the Billing team, replied to say that he had processed your refund and that the amount would be back with you in the next 5-10 days as per normal process.

It looks like our email reply may not have been received and we suspect the email address you used to reach out to us had a slight typo. If there are any outstanding action items, could you please write back to us or reply to the same email thread? We'll be happy to assist you.

Looking forward to hearing back from you.

James | Client Services
Shogun

Hey there, Paras. Thanks for taking the time and sharing your feedback with us.

I am sorry to hear that you faced issues while using Shogun.

I think I was in a conversation with you previously with respect to your Shogun plan. I requested to reinstall the app so I could assist you further with the plan, however, I didn't hear back from you.

That was the only support conversation I could locate. Having said that, if there was something buggy with the editor we would love to gather additional information so that we can resolve the same for you.

As far as the themes are concerned, while Shogun works and is compatible with all the themes, we do recommend checking the themes from the Shopify theme store.

Also, we don't have the chat support on our base plan. Our chat support is available on specific plans, but our email support is equally fast.

Having said that, I can understand the concerns and I'll be happy to understand the issue with the app or the theme further. I reached out via email so that I can connect with you further. I haven't heard back from you yet. I also tried to reach you via phone but wasn't able to connect.

If you could reply back to me I will be happy to assist you further.

Thanks for your support and understanding.

Sweetan | Client Services
Shogun Page Builder

Hi there,

Thank you for your review today!

Our team have tried to give you a call but it appears that the phone number that we have on file for you is invalid. We have also sent you a follow-up email to clear up the confusion.

When pages are edited outside of Shogun, Shopify does strip some Shogun code out of the page - this is not something that we have control over as it is up to Shopify themselves. Re-publishing the page via Shogun will resolve any issues that you have with this.

If you want to edit your page via Shopify, we would recommend using the "revert page" option that is available through the dashboard.

I would ask that you reply to the email that was sent your way so that we can help you with your issues.

Thank you,

Karl | Team Lead, Technical Support

Hi there,

Sorry to hear that you were unable to receive a trial - I reached out to you via email, too. It looks like you had previously installed Shogun 2 months previously, which would have used the original trial for this store. If you would not mind reaching out to support@getshogun.com we would be happy to offer you another trial for your store.

Thank you,

Karl | Team Lead, Technical Support

Hi there! Thank you for reaching out with your feedback!

We're happy to answer any questions you may have about the software! Perhaps you would like to send us an email at support@getshogun.com, and we can try to set you on the right track!

We reached out to you yesterday but haven't heard anything back!

James | Client Services
Shogun A/B Testing & CRO

Hi there!

Thanks for your review. I'm extremely sorry to hear that you are facing some issues with Shogun that led to a negative experience.

I have reached out to you via email in order to learn more about the issues you are facing with Shogun. We are looking forward to hearing back from you, and hope that we can help resolve them for you hopefully turn your experience around.

Many thanks,

Sweetan | Team Lead, Support

Hi Simone,

I'm sorry to hear that you had a negative experience with Shogun. We have tried to reach out to you several times over the last few days to help you resolve any issues that you are experiencing, but unfortunately, we have not heard back from you. We would love to help you resolve the issue - if you could reply to our team we would be happy to help.

In terms of the issues that you are facing, when you uninstall Shogun we do not remove the styles that are applied to pages - we allow users to keep their pages after uninstalling Shogun. A lot of users use this option if they do not currently need to edit their pages in Shogun - they can uninstall temporarily, or forever, if they no longer need to use Shogun and would rather not keep paying for a subscription.

However, if you would rather not keep the design of the pages that were created within Shogun we have a revert option available on pages that were imported into Shogun. The revert option allows you to remove all Shogun content from your page and revert it to its pre-Shogun state.

Would love to continue this conversation with you to get these issues resolved - please reach out when you have a chance.

Karl | Team Lead, Technical Support

-UPDATE (March 14, 2023)-
Thank you so much for replying back to us, Burak.
We appreciate you taking the time and sharing further feedback with respect to your experience.
We'll look forward to assisting you again and would request you to please don't hesitate to reach out to us should you bump into any issues.
Thank you so much for your continued support.
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-UPDATE-
Hi again, Burak!
We have been trying to get in touch via phone and also via email, but we were not able to connect via the phone number we had on our end. We also haven't heard back from you via email.
We'll be happy to understand your concerns and assist you better if you could reach reply back to my email.
We appreciate your support.
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Hi there, Burak! Thanks for leaving us a review.

I am sorry to hear about your experience as this isn't something we would want you to go through. We pride ourselves when it comes to ensuring we offer support and answer any questions, or resolve issues at the earliest for you. I apologize for the inconvenience this has caused.

I am looking into this for you as I write this message and I also tried to reach out to you via phone, but it looks like the contact number we have on file isn't correct.

I am also going to reach out to you via email so that I can help assist you further and also help resolve this issue.

Thanks for your support.

Sweetan | Client Services
Shogun Page Builder

Hey Meagan,

Thanks so much for speaking with me on the phone. We're glad that you're willing to give us a second change and we really appreciate your patience while we continue to investigate this issue.

I've left you a voicemail today providing more information as we continue to work on this. Please feel free to send us an email at anytime. I will reach out to you by phone as soon as I have more information regarding this.

Thanks again,

Kalen | Team Lead, Support
Shogun Page Builder

Hey there,

I'm so sorry to hear that you've had a negative experience with Shogun Page Builder.

I can see from your comments that there may have been some frustration with our current plans. I can see that you're interested in experiencing the free plan, but can see that this is not available for your store. Stores that are already subscribed to a plan are unable to adjust to the free plan at this time. This is by design as the free plan only allows for a single page, and any other plans that are selected would provide many more pages. If a client on the Build plan were to change to the free plan, their pages would be locked and this could cause a poor experience.

I tried to reach you on the phone but received a message that the number is not currently accepting calls. I've sent you an email as well :) You can followup with me there and we will do our best to ensure that your experience doesn't remain a negative one.

I look forward to hearing back from you soon.

Kalen | Team Lead, Support
Shogun Page Builder