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App is great and offers everything you need, but the support ... is superb - replies in minutes, actually helpful and kind.
*Would love it if - in the future - the video element didn't require vimeo/youtube integration but manual upload in the app itself :D
Thank you so much for the thoughtful review! We’re thrilled to hear you’re enjoying the app and that our support team has made such a positive impression with quick and helpful responses.
We also really appreciate the feedback about the video element. A native video upload option within Shogun is a great suggestion, and we’ll be sure to share it with our product team for consideration in future improvements. Thanks again for your support and for taking the time to share your experience!
Sweetan | Client Services
Shogun
Support is amazing, have had some edge cases pop up and they've been responsive, willing and able to solve some issues for us. Easy to use drag and drop editor, improvements continue to be made which only enhances the experience. Would recommend if you're not able to code pages yourself!
Thank you so much for the thoughtful review! We’re really glad to hear our support team has been able to step in and help with those edge cases. That’s exactly what we’re here for.
It’s also great to know you’re enjoying the drag-and-drop editor and noticing the ongoing improvements. We’re constantly working to make the experience even better.
We truly appreciate the recommendation and your support!
Sweetan | Client Services
Shogun
Perfect, so so helpful and super quick, literaly saved me when I accidentally deleted pages!
Thank you so much for the kind words! We’re really glad our team could help quickly and recover things after the accidental page deletion. We know how stressful moments like that can be, so it’s great to hear we were able to help when you needed it most. We truly appreciate your support!
Sweetan | Client Services
Shogun
Great support, assisted us quickly and efficiently with a glitch that kept occurring within the site. Much appreciated!
Thank you so much for the kind feedback!
We’re glad our team could jump in quickly and resolve the glitch for you. Providing fast and efficient support is always our goal, so it’s great to hear that was your experience. We truly appreciate you taking the time to share this!
Sweetan | Client Services
Shogun
Easy to use and great support.
Thank you for the great feedback! We’re so glad to hear you’re finding the app easy to use and that you’ve had a positive experience with our support team. We truly appreciate your support!
Sweetan | Client Services
Shogun
prompt reply and support
Thank you for the kind words! We’re happy to hear you had a great experience with our support team. Providing prompt and helpful assistance is always our goal, and we truly appreciate your feedback!
Sweetan | Client Services
Shogun
Good customer service is often a major factor for us when it comes to us selecting a Shopify app. Shogun's Support team is always great at quickly helping us solve anything we need.
Thank you so much for sharing this review!
We’re honored that our support team plays a role in your decision to use Shogun. Providing fast, reliable help is something we truly prioritize, so it means a lot to hear that it’s making a difference for you.
We’re always here whenever you need us. Thanks again for your trust and support!
Sweetan | Client Services
Shogun
Had an issue with a screen display issue that took me days to figure out. Reached out to Shogun support and Sweetan figured and resolved my problem within just a few email interactions. The support here is actually what makes Shogun such a reliable solution for Shopify. Thank you, again.
Thank you so much for sharing this and leaving us a review.
I am glad I was able to help resolve the issue for you. It was great to communicate with you.
We know how frustrating display problems can be, so it means a lot that our support team could make a difference. We truly appreciate your kind words and are grateful to have you with us! ❤️
Sweetan | Client Services
Shogun
Love the app, Easy to use. Thanks!
Hi there, thanks for your review. We are glad to hear that you are finding the app easy to use and are having a good experience.
Sweetan | Client Services
Shogun
Shogun's customer service is second-to-none. I sent a request to get help with getting access to my account and got a response from James in (literally) five minutes. The app itself is amazing in allowing me to customize my shop theme however I'd like, but I really judge a product on how it handles error resolution and Shogun is exactly what you hope for when you've got a problem. They're responsive, have the answers to fix your problem, and get you back up and running with your day in minutes. I was incredibly impressed. Love Shogun!
Wow — thank you so much for this amazing feedback!
We’re thrilled to hear James was able to jump in so quickly and get you back up and running. It means a lot that you value both the product and the support experience — that’s exactly what we strive for!
We’re so grateful to have you with us and appreciate your kind words about Shogun!
Sweetan | Client Services
Shogun
