Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and ability to create unique landing pages without coding. Its drag-and-drop feature allows for quick and easy page building. The app's customer support is praised for its fast response times and proactive approach. Additional features like A/B testing and SEO are also valued. Many find the cost reasonable, with some even reducing expenses on external web design services.

February 20, 2024

James from Support was quick to remedy a situation where one of my pages had an error on a live page. Great customer service

J&K Cabinetry
United States
Over 5 years using the app
Shogun Labs, Inc. replied February 23, 2024

Hi there, Chris. Thank you for taking the time and leaving us a review.

I am happy to hear that James was able to help resolve an issue quickly. I will be sure to share the feedback with him and our entire support team.

We are here to assist you should you bump into any issues or have any further questions. Thanks for your support. :)

Sweetan | Client Services
Shogun

February 16, 2024

Great tool for a company that does not have developers. Especially great support when something goes wrong. Their rep Alex Harper saved a couple projects that were coming down to the wire and helped me make a deadline.

DERMA E
United States
Over 2 years using the app
Shogun Labs, Inc. replied February 23, 2024

Hi there, Mike. Thanks for leaving us this review.

We are super glad to hear that Shogun has been helpful for your requirements. We designed the app to ensure you can get started and create awesome pages and designs without coding knowledge, but can also utilize custom code.

I will be happy to share the kind words with Alex and we'll look forward to assisting you again. Thanks for your support. 😊

Sweetan | Client Services
Shogun

February 22, 2024

For someone like me, who knows what they want but knows almost no programming- it really is the BEST!

Little Giant Ladder Systems
United States
Almost 4 years using the app
Shogun Labs, Inc. replied February 28, 2024

Thanks for leaving us a review and sharing the feedback, James.

We designed Shogun to be easy-to-use without having to code and we are super glad to hear that you are having a great experience with Shogun.

We'll be here to assist you if you bump into any issues or have any further questions.

Thank you so much for your support. 😊

Sweetan | Client Services
Shogun

January 4, 2024

Shogun has been the best solution I've found to adding new pages to my site without having to find a developer every time (my original Shopify dev ghosted me after 5 years). Whenever I've run into issues (mainly where I couldn't figure out how to do something), their customer service team is very helpful and quick to respond.

Folia Collective
United States
Over 1 year using the app
Shogun Labs, Inc. replied January 5, 2024

Thank you so much for leaving us a review, Danae.

I am super glad to hear that Shogun has been the best solution for your requirements without having to work with a developer. Our team is always happy and available to assist should you bump into any issues or have any questions and I'll be sure to share the feedback with the entire team. 😊

Please let us know if there is anything else we can assist you with. Thanks for your continued support. 🌟

Sweetan | Client Services
Shogun - Page Builder + SEO

February 19, 2024

We have had an excellent experience using Shogun. The landing page builder is easy to use and allows for way more customizations. But, the best part of Shogun is the support. They are always super helpful and go out of their way to give resources and support. We have worked with Sweetan on their team and he has been amazing to work with. He clearly knows the product well and has offered us a variety of helpful solutions.

VAMPONS Wholesale
United States
3 months using the app
Shogun Labs, Inc. replied February 23, 2024

Hey there, Liv. We are excited to read your feedback. Thanks for taking the time and write this review.

It has always been great to communicate with you and I feel glad to be able to help. We strive to ensure you have nothing but exceptional experience with Shogun and our support. Thank you so much for sharing this honest feedback.

We appreciate your love and support. 😊

Sweetan | Client Services
Shogun

December 19, 2023

Leah saved my day. I published a new theme and suddenly all our product pages layout got screwed. Leah was proactive in coming up with options to fix and helped me figure out even if it take more time and I asked her lot of questions.
I can see that she wants to go find the right solution for me instead of just throwing in the first solution. Really appreciate her help today. This type of support is what is needed in other apps

Nerve Renew
United States
About 5 years using the app
Shogun Labs, Inc. replied December 21, 2023

Hi there, Raj. Thank you so much for leaving us this review.

I am super glad to hear that you had such a great experience with Leah and that she was able to help with the fix. She is indeed amazing and I am happy to share the kind words with her and our entire support team. 😊

We are always here to help and answer the questions and we'll look forward to assisting you again in the future.

Thanks for your love and support. ❤️

Sweetan | Client Services
Shogun A/B Testing & CRO

February 12, 2024

Best page building app on Shopify, use on both of our websites + always recommend to friends to use this app for page building.

Findlay Hats
United States
About 4 years using the app
Shogun Labs, Inc. replied February 15, 2024

Hi there, Jimmy. Thanks for taking the time and leaving us a review.

We are excited to hear that your experience with Shogun has been such a positive one. Please let us know if there is anything we can help with in the future.

Thanks for your honest recommendation. :)

Sweetan | Client Services
Shogun

March 19, 2024

Once you use Shogun you're locked in. They have repeatedly changed features and changed their pricing which results in broken pages, missing features that we once had, and difficulties site wide. Customer support is slow to respond. You guys suck.

EVELO
United States
Almost 4 years using the app
Shogun Labs, Inc. replied March 21, 2024

Hi there!

Thanks for leaving your feedback with us. While we change our plans' pricing and add new features, necessitating shuffling features to different plans, we never take features off of users, nor do we force you onto new plans.

Once the app is persistently installed, you've always got to keep the feature set you are familiar with. Pages, therefore, will not spontaneously break. As I understand, the features that were missing were found to be still available, only slightly moved in the UI with the editor design refresh.

Customer support is available 24/7 through email, where we aim to respond to every email within 24 hours, and live chat, where we can be reached most hours within a couple of minutes.

I know we were chatting recently about this, and if you have any specific queries not addressed in our more recent interaction, please reply to that same thread or reach out to our team, and we'd be more than happy to assist you.

James | Client Services
Shogun

April 11, 2024

Great builder, I had some issues, but ultimately Leah from their success team help solved them.

Coldest
United States
About 1 year using the app
January 26, 2024

Price increase from 39 to 99 USD? This is ridiculous. We just use it or rather used it for a couple of pages. We will now switch to an alternative.

PURISTO
Cyprus
8 months using the app
Shogun Labs, Inc. replied January 27, 2024

Hi there, Benjamin. Thanks for leaving us a review and sharing your feedback.

We have indeed changed our plans and pricing a bit. However, I feel there is some misunderstanding here.

Your account is still subscribed to our old/legacy plan and we are not forcing you to upgrade your plan. You can continue to be on the same old plan until you have the app installed. If you uninstall the app or upgrade, you will lose the legacy plan you have when it won't be possible to downgrade back to the old plan.

However, as I suggested, we are not forcing you to change the plan. You can continue to use it while the app is installed.

I tried to connect via phone but that went to voice mail. I have reached out via email and I would appreciate it if you could reply to me should you have any questions or doubts.

Sweetan | Client Services
Shogun