Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly and flexible web page customization, requiring no coding skills. Its drag-and-drop feature is praised for simplicity and efficiency. The app is particularly beneficial for small businesses, allowing the creation of sections, use of templates, or starting from scratch. Merchants value its ability to sync pages across multiple stores. The customer support is consistently commended for their responsiveness and proactive problem-solving. The app can also potentially reduce costs by eliminating the need for external web design services.

September 2, 2019

Amazing app. Really easy and quick way to create landing pages and brilliant integration with the shopify. The only thing would say can be worked upon is that the speed of the website slowly a bit and if that can be improved it will the perfect app.

GIBIE
United Kingdom
3 months using the app
June 23, 2021

We used this app to help create our homepage, allowing us to edit pages in a straightforward and simple way that our theme simply wouldn't quite allow us to do without extensive coding knowledge. When we came across an issue with our site and reached out to the support, we were met with prompt attention and help, and the support team solved our problem quickly and effectively. The app is great, though it does require a bit of forward knowledge of the inner workings of Shopify / Liquid in order to really get down to the nitty gritty part of customization, and I do wish the custom CSS elements were a bit more intuitive and developed, but overall we were very happy with our experience using Shogun.

GGstore
Canada
3 months using the app
Shogun Labs, Inc. replied June 24, 2021

Thank you for your review! Really appreciate the kind words. Thank you for your feedback, too, we'll make sure that this gets to the right team. :)

Feel free to send over any further feedback to support@getshogun.com

Karl | Team Lead, Technical Support

May 25, 2018

Great, loving it, just wish that I could get a little bit more detailed customization of some elements (i.e. add to cart, product boxes, columns, etc.) Maybe it's there and I haven't gotten to know the app deeply enough yet.

Lush Floats
United States
3 months using the app
December 6, 2017

I am relatively new to this app. So far so good! The only thing I don't like is that I have to login to the app in order for my chat status to show "online."

The Best Bird Food
United States
2 months using the app
November 18, 2019

I had written a very positive review before but now I take one start back. The reason is the very poor ability of this app to create decent blog posts. Now that I've had experience with this app I can tell you that it works wonderfully for landing pages and product pages. But it is extremely poor at making a simple blog post page - the elements are not able to go full width so on a desktop/tablet screen everything appears very narrow. Author is not displayed well, social sharing buttons not displayed properly, lots of little issues. For something as simple as a blog post, I expected not to have these issues - now I'm wasting a lot of time on this and it's frustrating. The email support is very fast but so far unhelpful because the app is missing basic blog creation functionality.

Yugen Smartwatches
Canada
2 months using the app
May 21, 2019

Excellent app, makes building stunning pages really easy. I can't give this a 5 star review for a couple of reasons, in my experience optimising for mobile is sometimes abit tricky, as the builder will sometimes look different to the real page, but is always fixable with good support from Shogun, another reason is the app is lacking the ability of spam filers on contact forms built in Shogun, a feature that is needed for an e-commerce store. But over all, a very good app.

Brew2Bottle
United Kingdom
2 months using the app
May 27, 2020

There are some limitations to being able to fully customize pages, but Andre was helpful in removing some of the obstacles!

The LIFEbar
United States
2 months using the app
Shogun Labs, Inc. replied May 29, 2020

Glad to hear that support was able to help you out, we will make sure to log the feedback that you gave so that it can go towards product improvement - we appreciate it - hopefully in time, we will earn that 5th star from you. :) Thanks for taking the time to leave us a review, too! Will definitely be passing the kind words onto Andre.

Karl
Team Lead, Technical Support

October 19, 2018

I can see that this is v powerful so am happy that I've purchased it. To be honest I found the early stages confusing as it's not the most intuitive software I've ever used so it took me a while to get it working. That said, I made contact with their support and they've been super helpful and sorted me out completely. My suggestions would be to enable phone support (love Shopify's support calls, so much better than email based) and to develop a new onboarding program where it takes me through the principles of how it works as much as the details of how you do specific things. I think they have all the right detail out there in various vids but they need a more comprehensive 'Getting Started' program that's in one place and I can watch for 10 minutes and be super familiar - I felt a bit like I had to negotiate a not-super-intuitive platform in the dark. But overall it's a great platform.

LavaJar
United Kingdom
2 months using the app
Edited May 3, 2022

So far so good. Actually loving it. Fantastic customer service. I hope that remains. We will see. But perfect score so far. ooops... there is no way to create Pop-Ups (lightboxes) for our videos. Unfortunately, this will not work for us. Had to bring it down one star

EZ-Level
United States
About 2 months using the app
Shogun Labs, Inc. replied April 29, 2022

Thank you so much for leaving us a review and sharing your feedback. Happy to hear that you are loving Shogun and having a good experience. Our support team is always available and happy to assist you.

Sweetan | Team Lead | Support
Shogun Page Builder

August 9, 2018

great product.

our UX/Other designers can do the landing page themselves instead of being dependent on engineering

Gazelle Production
United States
About 2 months using the app