Overall rating Based on 1937 reviews
I reinstall the app to work again with, it starts to erase my product description with some code inside. I send a email to the support and Kalen and Adam were very reactive, they did all the maximum to solve my problem. Even if, I had to call my dev to setup again my product description, this customer support is great.
Easy handling but just until a certain point. If you try to create your own templates the designs are not responsive and not optimized for mobile view. Definitely room for improvement. Three stars for the self explaining structure.
It's a pretty solid page builder. Lacking some functionality, especially around your ability to position elements, but nothing that can't be fixed in later updates. I wish that I could edit the category pages with greater precision.
My biggest problem is with the price. They keep raising it. $39 a month for a basic page builder is just greedy. If it were around $15 a month I'd give it 4 stars.
We've only just begun using this app but the available formatting and functions is impressive and not like anything else we've used before (especially while on the Magento platform). We are looking forward to exploring all capabilities in the new year.
You can achieve the look you want if you have alot of time to kill. There is alot tweaking to do to get something look right. Honestly most the time it drives me nuts how much I have to mess around with something so it looks the exact same on both desktop and mobile. The mobile preview is not accurate and I need to expand to full screen to make sure desktop view isnt cutting anything out of view. I'd think everything is okay until I view it fullscreen and then I have to tweak and tweak again and alot of the time I end up changing the image I wanted to use. In the editor a product image may look nice and large but in the actual live view on my phone when published it would be so small. I'd have to go back in and blow the image up till it looks right on mobile but then the image would be too huge on desktop. Its alot of tweaking.
I have also had issues with product images / listings not showing LIVE but shows inside the editor. The team tells you to delete your cookies etc. I have always questioned if I have to delete my cookies to view the website as it should look, what about other people visiting my website who have cookie overload too? Will they not be able to view stuff? I never recived an answer.
Been using shogun since Feb 2019 , sometimes I really love it and other times I hate how much it works me hard. It's ok. When I started it was $19, now I'm seeing that it is $39. I'm wondering why so high? It's not worth $39 (analytics or not).
The page templates it comes with arent the best designs and they don't work very well. They look very squeezed on mobile. I have a hard time picking one that can work. The example store used here (leesa.com) looks nothing like their templates or anything that can be achieved using the drag and drop builder. I assume coding was involved.
I reached out to Shogun regarding ability to do drop down forms. Unfortunately this basic function is not yet available. Hoping this can be improved on as it's a basic form function that will definitely help with our customer experience and ability to track and respond appropriately do specific answers they provide. I will say support was very quick to respond and empathized that this is something that is important and that they were working to add it.
An overall good software that absolutely has some troubles with the width/boxed layout functions and as with all page builders, some headache with functions here and there but overall a good tool with good support.
Hello Robin- I’m sorry to hear you had such a negative experience using Shogun. I can see that one of our support engineers, Karl, reached out to you over chat right after you posted this, but I thought I would respond to your questions over email and here as well.
*Full width section*
The default width for the content defined by your theme appears to be full width. Due to this you’re not able to see any difference when using the full width toggle. I understand how having the option to disable is confusing in this case. You can instead apply side margins or limit the max width of the section.
As you’re using the Store Coming Soon app, we’re unable to see the preview / live page. Could you please share a screenshot of the preview / live page so that we can take a closer look at this issue for you? Email it to firstname.lastname@example.org
*Reaching out to Support*
Our contact form is available on the dashboard. You should also have access to live chat, and you can email us at email@example.com
Please let me know if you have any further questions. We will make sure to have this resolved for you today. Thank you very much for working with us.
-Nick (Cofounder, Shogun)
Herbal Theory RX
The app is relatively easy to use. The support is quick which is good, but it does appear to be robotic replies leading you to other video tutorials rather than looking at the actual problem and solution. There's still room for improvements. For one, headers and footers cannot be changed on shogun. If you build with one theme install, you will lose all shogun "pages" if you go with a different theme. Secondly, the tab functions could be better and more modern. Thirdly, using other apps shows to be a bit of a problem. Overall, it's satisfactory if you want some flexibility but lots of room for improvement. I think they are heading towards the right directions.
Hi Syl! Appreciate the thorough feedback here. (1) Noted about support, and I will talk with the team about how we use articles in support response. We do our best, and I promise there is a big team of people here that care about you. We don't outsource our support. (2) Headers and footers. I totally wish we could control this, but it's outside of the of the page, so we leave that part to our awesome theme partners to handle. (3) You won't lose pages if you switch themes, but you might need to re-tweak some of your page content if the theme has much different styling rules. (4) Elements definitely need a design pass to make the defaults more modern. We now have a senior designer who will focus only on the editor, so expect lots of great changes. (5) More 3rd party app integrations coming! Which integrations did you want specifically? Thanks for the kind words. Reach out anytime support@getshogun or ask for me directly - Nick (Cofounder, Chief Product Officer)
Hi team, when we click onto the shopping cart on desktop and mobile, or the navigation button on mobile, it does not shop any characters. The name, price are not shown. Please help.
Hey Lixin- Sorry to hear about the trouble. This was a theme conflict, and we'd be happy to fix it for you. We're in the middle of a project to QA test all themes our clients use. We reached out, but haven't yet heard back from you. If you'd like us to fix this for your please send us an e-mail to firstname.lastname@example.org. Thank you. - Nick (Cofounder, Chief Product Officer)
Shogun is certainly the go to for page building in Shopify. For the most part everything runs smooth and building basic pages in no problem. I hope to see more compatibility in editing between desktop and mobile in the future (a lot of the desktop preset sections do not convert to mobile). Would be nice to edit one without effecting the other. (without having to constantly toggle screen settings). Also, sometimes the preview page glitches. overall, it def beats the default Shopify page builders the themes are limited to.
Hey Metta! Thank you for the kind words. We chatted over email a bit, let's re-ignite that convo. We have a feature called "Screen Settings" that allows you to edit each version of your page to create a unique design for mobile and desktop separate from each other. We are also working on improving this in our future development, expect even more robust cross screen editing controls soon. What issue are you having with your preview page? We'd be happy to take a closer look for you. If you could reach out to us at email@example.com we'd be more than happy to help. Thanks!