Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and excellent customer service. Its drag-and-drop feature allows easy creation and customization of various pages, eliminating the need for coding skills or a web design company. Merchants value its ability to create sections, sync pages across multiple stores, support multilingual shops, and integrate with other apps. It's praised for enhancing website design and brand presence. The customer support team is commended for their proactive assistance, including detailed guides and video demonstrations.

December 19, 2023

Leah saved my day. I published a new theme and suddenly all our product pages layout got screwed. Leah was proactive in coming up with options to fix and helped me figure out even if it take more time and I asked her lot of questions.
I can see that she wants to go find the right solution for me instead of just throwing in the first solution. Really appreciate her help today. This type of support is what is needed in other apps

Nerve Renew
United States
About 5 years using the app
Shogun Labs, Inc. replied December 21, 2023

Hi there, Raj. Thank you so much for leaving us this review.

I am super glad to hear that you had such a great experience with Leah and that she was able to help with the fix. She is indeed amazing and I am happy to share the kind words with her and our entire support team. 😊

We are always here to help and answer the questions and we'll look forward to assisting you again in the future.

Thanks for your love and support. ❤️

Sweetan | Client Services
Shogun A/B Testing & CRO

January 4, 2024

Shogun has been the best solution I've found to adding new pages to my site without having to find a developer every time (my original Shopify dev ghosted me after 5 years). Whenever I've run into issues (mainly where I couldn't figure out how to do something), their customer service team is very helpful and quick to respond.

Folia Collective
United States
Over 1 year using the app
Shogun Labs, Inc. replied January 5, 2024

Thank you so much for leaving us a review, Danae.

I am super glad to hear that Shogun has been the best solution for your requirements without having to work with a developer. Our team is always happy and available to assist should you bump into any issues or have any questions and I'll be sure to share the feedback with the entire team. 😊

Please let us know if there is anything else we can assist you with. Thanks for your continued support. 🌟

Sweetan | Client Services
Shogun - Page Builder + SEO

January 27, 2024

Shogun really is your secret weapon to optimising your store to maximise conversions.

Moreover, the support is exceptional, Sweetan spent a lot of time patiently talking me through a challenge and he even jumped on a call late evening of a weekend. Very much appreciated, thank you....

pawable
United Kingdom
About 2 years using the app
Shogun Labs, Inc. replied February 4, 2024

Hey there, Neil! Thank you for taking the time and leaving us a review.

It was great to communicate with you and I am glad to hear that I was able to help resolve the issue. We are always here to assist you should you bump into any other issues or have any further questions.

Thank you so much for all the love and support. 😊

Sweetan | Client Services
Shogun

December 26, 2023

They did a great job trouble shooting then fixing an issue I was having.

Mouthpiece Guy
United States
Over 6 years using the app
Shogun Labs, Inc. replied December 27, 2023

Hey there, Jeff. Thank you so much for leaving us this review.

We greatly appreciate your feedback and are glad to hear that our team was able to fix the issue for you. We'll be here to assist you again and will look forward to hearing back from you.

Thanks for your support. 😊

Sweetan | Client Services
Shogun A/B Testing & CRO

December 4, 2023

Support team is always on hand to help troubleshoot any challenges I have - most recently, Jill and Sweetan were able to help jig some code in my Shopify store that was causing an issue with how my Shogun Sections were displaying. It's refreshing to be able to chat to 'real people' who were prompt in their help!

StrippedSupply
Australia
Almost 2 years using the app
Shogun Labs, Inc. replied December 5, 2023

Hi there, Ashley! 👋 Thank you so much for sharing your experience in the form of this review.

It was great to communicate with you and I am so happy that we could help resolve the issue for you. I will be sure to share the kind words with Jill and the rest of the support team as well.

We are always here to assist you should you bump into any issues or have any questions for us. Thank you for your continued support. 😊

Sweetan | Client Services
Shogun Page Builder

December 18, 2023

Great support. Prompt and helpful response when I had questions, including a detailed video recording that made it extremely easy to understand any issues occuring. Andre was amazing!

021 Originals
United States
About 3 years using the app
Shogun Labs, Inc. replied December 20, 2023

Hi there, Jeff! Thank you so much for taking the time and sharing your feedback in the form of this review.

We are super glad to hear that our team could assist and answer the questions with a detailed video that made it easy to understand the issue. Andre is indeed amazing and I am happy to share the kind words with him and the entire support team.

Please let us know if there is anything else we can assist you with. Thanks for your continued support. 😊

Sweetan | Client Services
Shogun A/B Testing & CRO

December 19, 2023

This app is easy to use.
Also, if you don't understand something, the support will help you right away.
Very good service.
Thanks again Justine and Sweetan.

金熊香水
Japan
7 months using the app
Shogun Labs, Inc. replied December 21, 2023

Thank you so much for the review, Kei.

We sincerely appreciate the feedback and are glad to hear you are finding Shogun easy to use while having a great experience with our support team.

It was great to connect with you and I'll be sure to share the kind words with Justine as well. 😊

Please don't hesitate to write back to us if you bump into any issues. We are always here to assist. 🫡

Sweetan | Client Services
Shogun A/B Testing & CRO

December 11, 2023

We have liked this app quite a bit. The Support is very helpful the couple of times I needed to reach out. Justine and Andre were great!

Redbarn Pet Products
United States
Over 1 year using the app
Shogun Labs, Inc. replied December 14, 2023

Hi there, Sarah! 👋 Thank you so much for sharing your experience in the form of this review.

I'm thrilled to hear Justine and Andre were able to assist you in live chat earlier and you enjoy using the app.

We look forward to assisting you again in the future. 😊

James | Client Services
Shogun - A/B Testing & CRO

November 24, 2023

I had some problem in using Shogun today, and I send the message to the help team in the chat box. I did not expect the guy called Sweedan provided me a very specific and clear solution to me. His response is beyound my expectation, including texts, video etc, super clear . It hepled me a lot, I am very appriciated for that!

Depology
United States
Over 2 years using the app
January 8, 2024

I emailed the helpline from Shogun with an issue I was struggling with and I received a very prompt reply from James who understood my issue and gave me a couple of different steps to be able to solve it right away.

Hugo & Me
United Kingdom
3 months using the app
Shogun Labs, Inc. replied January 14, 2024

Hi there, Victoria. Thank you so much for leaving us a review.

I am glad to hear that James was able to under the issue and offered help with steps to resolve it right away. I will be happy to share the feedback with him and our entire support team.

We'll also be looking forward to assisting you again in the future. 😊

Sweetan | Client Services
Shogun ‑ Landing Page Builder