Reviews (3,345)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise this app for its ability to create visually appealing, conversion-focused landing pages without needing extensive coding skills. Its user-friendly, drag-and-drop interface allows for easy customization, seamlessly integrating with Shopify. The responsive customer support is highly valued, offering personalized assistance, step-by-step guides, and video tutorials, which effectively resolve issues and enhance user learning. Merchants appreciate the significant value it adds to their online presence.
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I just really wish they were upfront and direct with accurate information pertaining to the product offering. I suggested review of mis directed information and found myself to be the QC instead of the customer. Leading to the idea that I would forever be the Project QC manager and that is not the role I am to play. I now have to undo all the code (which also was never suggested by the developer to duplicate the theme prior to installation) There was just a push to install and setup. I did wait on parts of this as I was finding their disinterest in recognizing the standing issues in their software. I hope they take the programming and feedback more serious in the future. I would love to see a change in the final updated product when it is out of beta release as well as a better attitude towards the people providing research to the errors in their programming instead of them stating they do not exist.
Hey there, Frank!
I'm sorry to hear that your Shogun experience wasn't a positive one. We can certainly understand the concerns.
We appreciate the feedback you have provided and I do want to mention that the issue you were facing has been elevated so that we can resolve it at the earliest.
Shogun makes very small additions to the Shopify theme on installation - https://getshogun.com/help/en/articles/3638504-what-additions-does-shogun-make-to-the-theme
However, we'll be happy to assist you further if you would like us to remove this.
I have also reached out to you via email so that if you have any further questions or issues, we can look into them for you.
Sweetan | Team Lead, Support
Shogun Page Builder
If you don't want people to use a free plan just say it directly. After I install your App, it just directed me to the Payment option...LOL I have spent lots of time with your Live Chat assistant or a sale keep persuading me to purchase your plan. BUT I keep mentioning if I don't get to use your App in the firsthand, how can I decide to upgrade or not? Still waiting for your team to give me a resolution but not keep selling me plans that I don't know how to use your App yet Such disappointed and not recommend anyone to install.
Hello, Stanley!
We thank you for sharing your honest feedback with us. I apologize for the inconvenience and for the confusion.
Our free plan is currently, only available to new users and this is also noted on our app store page. However, we understand the frustration if this was missed. We have shared the feedback with our team.
Shogun was first installed in your store a couple of years ago. However, I could see our support team reached out to you via email and also spoke to you and shared information on how we can help you to give Shogun a try again.
Please don't hesitate to reply back to us so that we can ensure you have a positive experience with Shogun. 🙂
Sweetan | Team Lead | Support
We spent days working on our design only to find out the "Add to Cart" items don't add to cart. They recommend custom coding. Pretty much defeats the whole purpose. Uninstalled!
Zac- apologies for the delay in response here. I actually recall this review, and remember that their was an issue with your theme. We'd be happy to help fix it. Free re-trial, and we'll refund any amount spent. Feel free to email support@getshogun.com and ask for Nick. Thanks. - Nick (Cofounder, Shogun)
No se puede probar, el pricing publicado en el store no es el mismo que ofrece la app al momento de instalar. No ofrece opción gratuita como promete, el plan mas barato son USD39 contra 20USD que ofrece en el listing de la app.
Hi, Julian!
Thank you for your review and for your feedback. I am sorry that you have had a negative experience.
Our Free and Starter plans are currently only available to new users of the app, at the moment, though I will be sure to pass on this feedback to our internal teams for review. Apologies for any confusion that this caused!
My colleague has reached out to you with some more information, we would love the opportunity to turn this negative experience around for you and look forward to hearing back from you.
Please do not hesitate to get in touch.
Karl | Manager, Technical Support
I really tried to like it but it was not working properly. Images would not show and little bugs here and there. Maybe I have the wrong theme for this to work.
Hi there! My name is Joe from the Shogun Customer Support team.
I can definitely understand your frustration about this and really want to thank you for bringing it to our attention. I attempted to reach out to you via phone but wasn’t able to get ahold of you. I’ve sent you an email as well and look forward to hearing back :)
It's quite possible that the theme you've chosen to use in Shopify uses Javascript to display parts of the page. Having said that, the Shogun editor does not load Javascript by default since it can sometimes cause issues in the editor. This is very likely what was causing the loading issue that you were seeing.
I’m confident that we can solve this from our end, but please keep in mind that we can only troubleshoot active accounts. I noticed that you've already uninstalled Shogun, but if you decide to give it another shot, we're more than happy to re-enable your trial once you reinstall the app (without having to choose a plan).
We hope to have you back on the team soon and my sincerest apologies for any inconvenience this has caused! Please feel free to reach out to me if you ever have any other questions or concerns, and have a great weekend. :-)
Joseph | Support Specialist
Shogun Page Builder
I was excited to use this for my product pages. Unfortunately, it doesn't seem to work with non-sectioned versions of Parallax. I left it installed and continued to manually code my page. Later, I deleted the app and my new product page is gone.
Hey Victor- Sorry to hear you had a negative experience with Shogun, but we can help! Shogun works with almost all themes, and it does work with the Parallax theme. We have reached out to you, but have not heard back in a while. Please email our technical support team so we can help get you sorted: support@getshogun.com. Looking forward to solving this with you. - Nick (Cofounder, Chief Product Officer)
It's imperative that they ditch the 'Free Plan' option. It allows you to build pages without limit but it's useless because you can't actually do anything practical with them. As someone else mentioned it's like a game with no practical use. It's clearly a crude marketing ploy to lull you into doing so much set up work that when it's time to press go, there's nothing you can do. Lots of time wasted and the minimum cost is too restrictive for small businesses. Cheers lads.
-UPDATE-
25th July 2023.
HI again, Peter and Mattie. I see you haven't used our app in a while and I haven't heard back from you. I wanted to check here if everything is working fine and if it was possible to reply back to me via email.
Thanks!
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-UPDATE-
22nd June 2023
Hi again, Peter and Mattie!
Thanks for writing back to me, Mattie. I appreciate the feedback you shared. It was good to communicate with you and we'll look forward to turning this negative experience into a positive one.
Myself and the support team is available to answer any questions you may have and we'll look forward to hearing back from you as you explore our app further.
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-UPDATE-
19th June 2023
Hey, Peter, it looks like I spoke to the store owner, and we'd be happy to connect with the individual/user on the account who did use the app so that we can understand the concerns better and assist you further.
I have reached out via email and will appreciate it if you could reply back to me.
Thanks!
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Hi, Peter! We appreciate the feedback.
I apologize if you feel the Free plan isn't practical or wasn't useful. I also appreciate you going through the other feedback. The free plan is a way to test the app and get a feel for the editor before you can decide to try and test more options and access more elements. The free does allow you to access pages and it comes with the ability to publish 1 page.
We also offer a further 10 days of the free trial on our paid plans. You can start the trial and explore the app and the elements further.
Having said that, I apologize for the inconvenience and I have reached out via email to understand the use case and answer the questions further.
Thanks and I'll be looking out for a reply via email
Sweetan | Client Services
Shogun Page Builder
This app is absolute trash and they have no customer support.
---UPDATE---
Hi again, Archer! I hope you are doing well.
I wanted to check if you received my last message via email.
I also tried to reach out to you via phone and wasn't able to connect. I did leave a voice message but haven't heard back from you.
I'll be glad to assist you further with the questions and the issues if you could reply back to me.
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Hey there, Archer! Thanks for leaving us a review and sharing your feedback with us.
I am sorry to hear that your experience with Shogun and the support team hasn't been a positive one. I'll be more than happy to assist you and understand the issues further.
It looks like there has been some misunderstanding here. I was going through the support conversations and our team has responded to every question right away. However, I suspect our replies were not received at the email address you used to reach out to us. This can happen is the email service provider is blocking the domain or if the replies end up in the spam folder.
I have reached out via email in a separate thread and I will try and connect via phone to learn about the pain points further. We are always happy to assist our users and we'd surely like to turn this experience around.
Please let me know if you receive my email and I'll look forward to resolving the issues for you. Thanks for your support.
Sweetan | Client Services
Shogun Page Builder
expensive and i thought templates would be better. theyre outdated and crappy
Hi there! Thanks for taking the time to leave your feedback!
We completely understand if the templates you looked at didn't meet your expectations; the template library is something that we may revisit at a future date.
However, as you may have noticed, we have been focusing on expanding our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring.
Candidly, if you’re looking solely for a “page build” function, we may not be the best-fit solution. However, if you're looking to optimize your storefront and set yourself up for success, Shogun is the answer.
James | Client Services
Shogun A/B Testing & CRO
Sorry, but I don't understand how to use this App. Two many sections, heading, boutons, you get lost easily.
It was a complete lost of time.
Hey Patrick- reached out a couple times, but didn't get a response. Sorry you had a bad experience here. We would love to give you a free retrial. If you ever need help with anything, our support team is global (USA, UK, India, Australia, Jamaica) and runs 24/7. Email us and we will take care of you. Thanks for your consideration. -Nick (Cofounder, Chief Product Officer)