Overall rating Based on 2 reviews
Ocha & Co.
This is a new Shipping App being developed by Shopclerk. New functions are being planned but the ones already up and running are pretty useful. The app provides a concise, easy-to-follow table of tracked orders with carrier, tracking number and status information. There is also a link to the order in Shopify's back office so you can quickly and easily contact your customer if you need to send them a message about the shipment. In our case items are often returned to the sorting office if someone is not at home to sign for the parcel. We need to explain how to reschedule a delivery and this function allows us to do this quickly and efficiently. Really pleased to get this as it will really improve our customer service.
As an early adopter of this app it was important that we got the support we needed to properly integrate ShopClerk into our Shopify store. Thankfully, a representative was there to help, every step of the way. Now, having used the app for over 60-days, we're happy to say that support has been consistent and performance has been excellent, it does what it says it does.