Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to recover abandoned carts, noting up to 60% recovery rates and sales boosts of 20-30%. They value the real-time alerts, personalized communication, and Facebook Messenger integration. The support for multiple communication channels and customer service are praised. Merchants also appreciate the user-friendly interface, customer behavior insights, and the significant value of the free offering.

March 3, 2017

Allowing us to set the minimum cart value made this the perfect tool!

Uncourage
Canada
4 months using the app
Edited March 12, 2019

I can't say enough good things about this app! Its helped recovered AT LEAST $10,000 in sales. We contact and it's so easy to close sales over the phone! Also, Ahmad is super helpful. Can't recommend this enough! Thank you guys!

The Better Backyard
United States
4 months using the app
February 22, 2018

Probably the best App on Shopify! Virtually have success securing the sale each time that I am notified of a would be customers abandoning their cart. Highly recommended.

Cool Awesome Boss Stuff
Canada
4 months using the app
Edited March 2, 2019

Very useful app, and a must have for any merchant. The almost realtime alerts of Abandoned check outs have been a life saver in the couple of instances where there was actually technical reasons for customers not being able to checkout, this benefit alone has seen us save our store from a couple of major issues, and ultimately saved us a lot of money.

The dev support is fantastic and Ahmad is always there to help us with any questions and also offers a lot of beneficial tips with his apps. It's great to have Devs and apps that actually want to see you succeed.

The Black Seed Co
Australia
4 months using the app
HMS Commerce replied March 3, 2019

Thanks Michael! Too kind. You the real MVP!

July 6, 2022

This is a fantastic app! I use it mainly for alerts for abandoned checkouts as Shopify does not offer this feature. My store sells high value items and with the alert from this app I am able to call my customers shortly after they have abandoned a checkout which greatly improves conversions. The customer service is incredible! Ahmad even offered a free marketing consultation for my website and provided a lot of great insight.

Electric Ride Co.
United States
4 months using the app
August 21, 2019

WOW!! What a great app, if you don't have it you are losing money. This app will let you know when a customer that wants to buy, but left before buying. You can call them and close the deal. Don't just think about it, get it now and stop looking customers.
Mike
Leathershowroom.com

Leather Showroom
United States
4 months using the app
September 26, 2018

Scout is a great app for getting direct feedback in real-time about customers who have left their cart. Instead of finding out hours or days later, Scount allows you to contact the customer just as they move from the page

Longboard Living
Canada
4 months using the app
April 25, 2018

Been looking for an app like this for a while, seems to be the solution to my problems!

Igenius Mobile
United Kingdom
3 months using the app
July 15, 2019

Absolutely fabulous app that delivers on it's promises and the customer service is outstanding. Real time notifications for abandoned carts and sales, with totally customisable follow up options lets you give your customers the service they deserve. Has certainly helped me increase my conversion on abandoned carts and steps up my customer experience. Can't recommend Scout highly enough!

Shamrock Shirts
Australia
3 months using the app
May 28, 2018

Customer service is so good for this app. Ahmad really takes care of us. And the app concept is great.

Gravv Ca
Canada
3 months using the app