Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to recover abandoned carts, noting up to 60% recovery rates and sales boosts of 20-30%. They value the real-time alerts, personalized communication, and Facebook Messenger integration. The support for multiple communication channels and customer service are praised. Merchants also appreciate the user-friendly interface, customer behavior insights, and the significant value of the free offering.

May 14, 2018

Have a small shopify site, and managed to recover 2 abandoned carts with the help out scout! using the chat bot, you can ask for today's list of abandoned carts, or view up to the past 30 days.

It gives you the option of contacting the customer who abandoned the cart, provided that they put the information in their cart textboxes!

you can choose the option to contact them by email or number, the email is prefilled which you can edit but you need to send it out yourself!

great app i would definitely recommend it!!

Dojomats
Australia
About 1 month using the app
June 28, 2018

Like the Raven app, this app is very useful. It can help me check who had abandoned their carts and I can send an email, call them back, or send them a text message to ask them what help do they need.

This is a must have app. It's also very accessible because you can integrate this with your Facebook Messenger and get automated reports from the Raven chatbot.

Try it. There's no risk. It's free!

Grand Videoke Canada
Canada
28 days using the app
October 28, 2020

To be honest, I have used scout from day one and it’s been one of the most useful apps I have ever downloaded/ added to my store. I am extremely excited to see where this new apps takes us and how it can help us grow.

The Cutt Label
United Kingdom
20 days using the app
HMS Commerce replied October 28, 2020

Thanks Merah. Your feedback was so great to hear. Your website is gorgeous and each of your fashion designs are more gorgeous than the last. We wish you the very best - cant wait to see what you do next!

October 30, 2017

Great app notifies me when I have an abandoned cart and reminds me to call that customer! What a great idea - I never thought to call abandoned cart customers.

Merimari
Canada
15 days using the app
September 20, 2019

Pretty good so far. Instantly notifies me of an abandoned cart (I tested this by abandoning a cart myself) and suggests what to say to recover the sale.

The Bath Bomb Outlet
United States
13 days using the app
December 30, 2017

Really nice up. Completely different mindset to get that sale recovered.

Big Time Supps
United Kingdom
12 days using the app
November 20, 2017

What a great app!!! Can't say enough! If you wanna convert your abandoned checkouts, this is THEE app to have!
Scout gives you tons of information regarding abandoned checkouts and how to convert them into sales. The developer is extremely helpful. His customer service is above and beyond anybody we've used in the past....and this app is FREE!

Taking action as soon as a checkout is abandoned is the key to converting. Scout gives you the opportunity to do that!
Plus, you get very professional scripts for calling or emailing the customer... so that helps with stage fright!!!
This app really opened my eyes about how to handle abandoned checkouts!!!
EXCELLENT!!!!!

Mowtown Waldo Implement
United States
12 days using the app
October 13, 2018

great app to use to see who is buying or abandoning your products/carts and makes it easy to respond to customers.

Aisuru 100%
United States
8 days using the app
May 15, 2018

This app actually works! Can't believe I wasn't using this app earlier.

Campfireoutdoors
United States
7 days using the app
October 5, 2018

I always struggled with abandoned carts, This was the app I was looking since the beginning. PLUS it is FREEEEEEEEEEEEEEEE

Tinkle Gem
United States
5 days using the app