Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its real-time alerts on abandoned checkouts, aiding in the recovery of lost sales. Its ability to send personalized messages via Facebook Messenger and email is particularly praised. Merchants commend the customer service for its insightful assistance and appreciate the 'customer support' feel it brings to small businesses. Despite occasional notification delays, the app is recognized for boosting sales and enhancing customer experience.

July 11, 2019

I really like this app i been using this app like 6 for more than 6 months and is a good alert to help your customers to end the order,

Tienda Petfy
Chile
Over 1 year using the app
HMS Commerce replied July 11, 2019

Thank you so much for your support. I'm glad it's helping you close more sales. Can't wait to get you set up with our other app too, because I know it will help you as well :)

Edited September 21, 2018

Scout is a really really great app to get in touch with your potential customers. I initially installed it to monitor my abandoned carts but it does more than that. It pings me the abandoned cart as soon as the customer leaves it. It constantly reminds me to call my old customers. It also informs me of the customer with the highest order value previous day.

With just a glance, I know what is my customer's name and what did he/she leave in the cart. I can choose to call/whatsapp/email with just a click. Also, I can add as many team members as I want which makes it easy to share the logistics of calling/emailing customers.

Above all it is free. No reason not to use it.

Also, these guys take reviews/feedback really seriously and constantly work on improving it.

UNTUNG
India
Over 1 year using the app
October 15, 2020

This app Really closes those high value sales! no better way than personalization to close those deals. Also it has a text marketing feature plus whatsapp and Email so this is really going to change the whole game!

SalonBeauty
United States
Over 1 year using the app
July 19, 2018

Um dos melhores aplicativos desenvolvidos para Shopify, melhorou muito minha conversão de carrinhos abandonados. Parabéns !!!!

Loja 22k
Brazil
Over 1 year using the app
February 14, 2019

one of the best APP there is out there for Shopify, don't be lazy learn how to use it. it helps give a real service on very critical moments that reflect conversions a lot! / and it's free what else can you ask. just say thanks to the people!!!

שאול | טיפוח וקוסמטיקה
Israel
Over 1 year using the app
September 28, 2020

I used this app to help me recover abadond customers and it works great, its really great app. I recomend it.

EthiopianClothing.Net
Ethiopia
Over 1 year using the app
February 26, 2020

This team is very responsive, helpful and goes above and beyond to help their clients. It's helpful to receive notification of sales vs. abandon carts and these folks are on top of that!

More Natural Healing
United States
Over 1 year using the app
January 15, 2019

This is exactly the app I was looking for. Can't wait to recover first checkout with you. Webinars & podcast looks interesting

Game Tables & Stuff
United States
Over 1 year using the app
September 18, 2018

This app is a must for any eCommerce store looking to make extra sales and build a genuine relationship with customers in order to make a sales pitch or simply answer a few questions to build certainty within their mind of both your brand and product. The app easily shows abandoned checkouts and details the customers information so you can quickly and easily contact them.

Stratflyers
United Kingdom
Over 1 year using the app
Edited September 26, 2018

This app is SO HELPFUL at letting me know when someone abandons their cart. You would be amazed at how many people almost buy something and then leave forever, but this app alerts me and keeps track of all of their information so that I can quickly follow up and offer service or a discount!
The developers are also wonderful and genuine folks :)

DIYHomeDiscounts
United States
Over 1 year using the app