Shop Phone (formerly Scout)

Shop Phone (formerly Scout)

by How Many Steps Inc.

Grow sales through abandoned alerts and VIP notifications

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    93% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    2% of ratings are 1 stars

All reviews

81 - 90 of 163 reviews

Wakey Dew

Scout is very helpful and useful app, especially the core concept of the app which not only helps you recover carts but also lets you have one to one conversations with your customers.
One of the best customer service i ever recieved. Initially i had some issues so i got in touch with customer service who quickly resolved everything.
The app allows you to email, whatsapp, recover abandoned carts and a lot more. Looking forward to all their new upcoming features. Thanks Scout customer service team.

MyCuteMini Gifts Store

Scout has been helpful at many instances to recover abandoned customers instantly. We could recover 50% of our abandoned carts with Scout and would recommend to anyone who uses Shopify.

Berry's Natural Products

I Used this app to recover my abandoned checkouts. They have gone from 29% to 9% recovery success. I love the scripts. Very customer focused. Thank guys keep going you'll get there. Great support
Cheers Chris


Scout is a really really great app to get in touch with your potential customers. I initially installed it to monitor my abandoned carts but it does more than that. It pings me the abandoned cart as soon as the customer leaves it. It constantly reminds me to call my old customers. It also informs me of the customer with the highest order value previous day.

With just a glance, I know what is my customer's name and what did he/she leave in the cart. I can choose to call/whatsapp/email with just a click. Also, I can add as many team members as I want which makes it easy to share the logistics of calling/emailing customers.

Above all it is free. No reason not to use it.

Also, these guys take reviews/feedback really seriously and constantly work on improving it.


Scout is a great app, it makes sure I'm alerted about important customer events. Highly recommended.


Great way to capture information....... from items being picked... to addresses and emails of these possible buyers great power tool for e-commerce stores.


Scout is great because it helps be gather feedback about my products and make improvements on my store to increase conversion


Scout gives push notifications on abandoned carts with apersonalized feature of the contact options.


Very helpful app!!! Scout gives always feedback on time, as well as many options to contact potential customers and maximise your store’s sales. Highly recommended by all of us at

Dream Eyelashes UK

amazing app, helps me learn more about my abandoned carts! Definitely worth the download.

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